Australian Health Information Technology

This blog is totally independent, unpaid and has only three major objectives.
The first is to inform readers of news and happenings in the e-Health domain, both here in Australia and world-wide.
The second is to provide commentary on e-Health in Australia and to foster improvement where I can.
The third is to encourage discussion of the matters raised in the blog so hopefully readers can get a balanced view of what is really happening and what successes are being achieved.

Wednesday, February 05, 2014

It Looks Like Fairfax Has Totally Bungled Their Single Signon Initiaitve For The SMH and The AFR!

Hours on the phone, calls not answered and a real mess! Access to none of my accounts now working.

1/2 Hour + of 'All our operators are busy, please hold the line and we will attend to you shortly.'

Usually you get through in 1-2 mins - so real meltdown!

I wonder will it sort any time?

Late comment - after 45 mins!

Finally got through. Now told it is all being wound back...another lesson on going 'big-bang' change without careful testing!

David.

1 comment:

Renai LeMayFebruary 05, 2014 9:16 PM
I have also had this problem today :) Gave up after a while!
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