This appeared last week:
Most Australians would not sign up to an online health record, survey finds
Lynne Minion | 23 Jan 2018
Almost two-thirds of Australians want their healthcare records to be shared more effectively across healthcare providers but only 38 per cent would consider signing up to a secure online summary of their health information, a new study has found.
As the Australian Digital Health Agency moves towards this year’s creation of a My Health Record for every Australian who doesn’t opt-out, the research into digital technology in healthcare commissioned by GlaxoSmithKline shows that 51 per cent are concerned about the privacy of their online personal information.
“Their hesitation towards embracing electronic health records is largely due to uncertainty around the privacy of data, how securely patient records are stored and even patient attitudes toward the government or EHR provider,” Director of Healthcare Environment at GSK David Herd told Healthcare IT News Australia.
“Privacy and security are, of course, non-negotiable when it comes to patient health data.”
According to the survey, despite the Federal Government committing $374.2 million over two years to the MyHR opt-out roll-out, over 60 per cent of Australians would not consider opting in to a secure online health record platform. This is despite 57 per cent of respondents claiming they want improved sharing of their healthcare records between health providers.
It’s a disconnect that will take careful communicating by the government and healthcare industry to address.
“It is the responsibility of both government and healthcare providers accessing the records to ensure this roll-out is managed carefully, and in a way that gives privacy and security of data a non-negotiable first priority,” Herd said.
More here including comments on clinical engagement and AI.
Here are more details from the press release:
Australians embrace digital health but privacy remains top concern
06 December 2017
Results of a new study commissioned by GlaxoSmithKline Australia (GSK) reveal that Australians are in a bind when it comes to healthcare digitisation - recognising the benefits of healthcare technologies but struggling with anxieties around privacy.
While nearly three quarters (72.8%) of Australians reported using technology in some form to manage their health, more than half (51%) ranked concerns about the security of their personal information as their top reservation about how technology is affecting healthcare.1
“As an industry, we have a role to play in ensuring digital innovation continues to enhance patients’ experiences and that data transparency is done right. Upholding these responsibilities will help build confidence that as increasing digitisation propels healthcare in an exciting direction, the privacy of Australians will continue to be respected and maintained,” said David Herd, Director of Healthcare Environment at GSK.
Technology continues to change the way healthcare services are being delivered and the widespread introduction of electronic health records is just one such change. Although the Federal Government has committed $374.2 million over the next two years to provide every Australian with an electronic health record by default,2 only 38% of those questioned said they would consider signing up to have a secure online summary of their health information, if given the option.1
Despite highlighting a reluctance to sign up to online health records, the survey also found that 57% wished their healthcare records could be more effectively shared digitally across healthcare providers - an output that electronic health systems aim to deliver by better connecting national health systems, resulting in better, faster and more efficient care.1
“The results of this research suggest that greater education is needed to instil trust and understanding of how new healthcare technologies will ultimately benefit the end-patient and our nation as a whole,” said Herd.
While technology is valued as a means of support, many Australians still place their trust in humans over machines, with almost a third (29.9%) of Australians worried about the use of artificial intelligence in place of a person to make decisions about their healthcare.1 Other concerns about the effects of technology on healthcare included being able to find trustworthy and accurate information (34.8%) and a lack of personal contact with healthcare practitioners (31.4%).1
“As the scope of possibility increases with the evolution of health technology, so do patients’ expectations of how services should meet their needs. While algorithms and digitisation will bring welcome efficiencies, it is essential that digital innovations reflect the care and support the needs of patients,” Herd explained.
Moving forward, consumers are still hopeful that healthcare tech will facilitate major gains in the future. According to the survey, these include cheaper, more convenient access to services which are more tailored to the individual as well as services which support filtering accurate, trustworthy and relevant information.1
“Digital technology continues to change the face of healthcare and is rapidly increasing the scope of how we can help Australians better manage their health,” said Herd.
From electronic health records through to wearable health technology, innovation is supporting healthcare to become more personalised, targeted and effective. As a result, Australians are more empowered to take more control of how they manage their health,” he added.
-ENDS-
About the research
GlaxoSmithKline (GSK) commissioned Ipsos to conduct an online survey in August 2017. The research was a nationally representative sample of 1,000 Australian adult respondents (18+), who’s responses were gathered to understand their use of and views towards healthcare technologies.
Here is the link
All in all a useful sounding of public views unfiltered by spruikers and detractors.
David.
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