SA HealthConnect Opens an Appalling e-Health Tender.

SA HealthConnect are at it again – working hard to squander public money as quickly as possible.

On May 8 the HealthConnect SA Released a Tender Seeking a South Australian Care Planning System (SACPS).

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Apology: I am sorry to be posting a lot of detail – but to follow just how bad this tender is it is important to read closely and with the background that can be found at the HealthConnect SA website.

http://www.healthconnectsa.org.au/ - was temporarily unavailable Mon 14 May at 4:47 pm EST. Fixed at time of posting.

For those who want the message without pain the next two or three and last 10 paragraphs will do it!

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Essentially the tender says – as I read it – we are seeking to procure a South Australian Care Planning System (SACPS). We are not sure what it should look like and what functionality it will be able to deliver but it has to be implemented and ready to be evaluated by March 2008. It also has to provide a shared care planning record that is web accessible and that can be used by GPs, Specialists and Hospitals (at least). Oh! – and yes - the money runs out on June 30, 2008 and ongoing operation beyond that time is not guaranteed. As an additional complication for you, our humble responder, we want the system to utilise NEHTA services which are not planned to exist until 2009/10 at the earliest.

What the tender goes on to say is – because we are so vague as to what we want and what is likely to be available, either off the shelf or needing to be developed – we want a fixed price bid that we can negotiate around to come up with something we think is suitable. Also, again because of our vagueness, can tender respondents please come up with a range of implementation and delivery options we can choose from.

Clarity around the decision making to decide how many respondents to negotiate and discuss with – and possibly collect intellectual property from for free – is also not provided as best I can tell!

And to make potential tender respondents really comfortable we then read:

“Because of this, the HealthConnect SA Program is seeking partnership with a preferred vendor that:

Demonstrates an innovative approach to this RFP;

Is able to articulate the vision for the goal-state SACPS;

Is committed to delivering or migrating to standards-based solutions;

Shares the financial burden associated with developing standards-based solutions; and

Recognises the commercial value of partnering with HealthConnect SA.

In responding to this RFP, respondents are requested to identify how such a partnership might work, the benefits envisaged by such a partnership and what would be expected of HealthConnect SA in entering into such an arrangement.”

This is code for “we want you to bear a good part of the cost of getting this thing up”!

Even more fun is an earlier part of Section 3.26 as follows:

“The HealthConnect SA Program expects the goal-state SACPS to be at the forefront of a new generation of ICT systems in the Australia health system. The goal-state SACPS will lead on three fronts:

The extent to which enhanced care planning functions will be available to support health care providers across disparate healthcare settings;

The high levels of interoperability that will exist between the SACPS and other key State and National initiatives; and

The adoption and use of standards and migration of the SACPS in line with developments in the NEHTA work program.”

To help the SA HealthConnect workout what they are asking for the responding vendor to provide a “Gap Analysis” identifying the differences between the possible and the fantasy they have in mind but have not clearly articulated.

Forgive me but this is really just nonsense. But it gets worse. Mandatory requirements are provided in Section 32.9.1

Mandatory Requirements

· Financial viability of the Respondent;

· Health Industry Experience of the Respondent;

· Evidence of proven integration experience with HL7;

· A clear vision for their system architecture;

· Evidence of a history of embracing standards;

· Evidence that a satisfactory governance structure is in place between all participants in the response; and

· Demonstrated project management experience.

That's it! – All the rest seems to be optional and to be responded to on a “here is what we can do” basis.

Also of note is that

“The scope of the initial care planning function set will be determined by:

1) The care planning functionality already available in the respondent's proposed products;

2) Any functionality that can be developed within the timeframes for Phase 1; and

3) Affordability.”

This is saying we want as much as you can provide – but if it is going to cost a lot we might want a bit less.

The timetable provided in section 32.5 is also a stunner:

“As such, the following timeframes for the SACPS are envisaged:

Issue of the RFP – Tuesday 8^th May 2007;

Deadline for RFP responses Tuesday 12^th June 2007;

Evaluation of responses and identification of preferred respondent by Friday 6^th July 2007;

Detailed negotiation phase including an agreed scope of work and award of contract by the 17^th August 2007 or earlier where possible;

Phase 1 implementation must commence as early as possible in the period between 17^th August 2007 through to 31st March 2008 - based on implementing an agreed set of care planning functions. This timeframe is to allow for as much operational use of the SACPS by participating providers and consumers prior to a project evaluation occurring;

A project evaluation some time between March and June 2008;

Formal support mechanisms commencing July 1st 2008 under the business model agreed during the negotiation phase; and

Phase 2 – Further functionality scoped and rolled-out post July 1st 2008, subject to securing ongoing funding.”

This says you have from August 2007 until March 2008 to have something going (7-8 Months) before it will be evaluated and a decision made as to whether funding will continue from elsewhere.

What is more amazing is that nowhere is it stated how many practices, specialists, hospitals and so on are to be connected, using the system etc for the evaluation to take place.

Lastly we have the costing. The responder is asked to provide the following cost breakdown:

Implementation

Base Package Licence Costs

Gap Analysis Costs

Software Customisation / Modification Costs

Third Party Software Costs

Base Software Package Maintenance Costs

Training Costs

(identify training courses and their number)

Other Costs / Alternative Costs

(provide a breakdown of costs)

Project Management Costs

Implementation Costs

Interface Development Costs

(including testing and commissioning)

Data Conversion / Migration Costs

(including acceptance testing costs and conversion process)

Documentation Costs

Travel Expenses

Total Implementation Costs

Ongoing Recurrent Costs

Hosted Service Costs

Software Maintenance / Support

Interface Maintenance / Support

Third Party Maintenance / Support

Other Costs / Alternative Costs

(Provide a breakdown of costs)

Total Ongoing Recurrent Costs

Total Project Costs

These costs are not required for just the initial first year but for the next seven years!

So any provider who tenders is meant to provide an unknown scope of solution, reaching an unknown number of users, in a strategic vacuum with undefined functionality, but provide fixed costings for the next seven years.

There is also another and more subtle issue with all this. The tender makes a great fuss about all the NEHTA directions and standards but fails to really recognise the need to use HL7 in the list of Standards to be complied with and does not mention CDA R2 as a record format – rather than the older and virtually unusable, in my view, CIP standards. It would seem vital that at the moment of issue any tender issued by SA Health would be totally up-to-date on NEHTA directions given it is a core member. One really wonders just how much input NEHTA has had in shaping all this?

Also of interest are the following:

1. Just what approach is being taken to manage patient expectations regarding the privacy of patients – a key factor in the success of all Shared EHR initiatives. While the tender says those involved in the procurement will conform to the Health Department's Code of Fair Information Practice, just what will happen to patient information is not stated.

Regular readers will recall we have yet to hear just how privacy compliant OACIS is in South Australia. I have asked twice and the silence has been deafening!

2. Just how a design of the SACPS will ultimately be made conformant to final NEHTA Shared EHR requirements given they are presently not at all well defined. The amount of re-work required must be impossible to estimate and cost at this time

3. The prospective providers are not asked to address a Migration Strategy from the current OzDocOnline Trial to their solution. Is it assumed all that data will be lost or is the outcome of the tender less uncertain than it may appear?

4. This tender is weeks late in its release – originally promised for March 2007 – that is part of the reason the timelines are so silly. The writers can’t project manage and now the providers have to suffer and evaluation has to be truncated..what a joke!

This really is the most laughable public Health IT tender I have ever seen and I have seen some bad ones. Anyone who spends any time to respond to this rubbish is out of their mind I believe and deserve all the pain they get..and it will be a great deal.

What should be done is easy:

1. This tender should be withdrawn before anyone spends money responding to it.

2. The review of the Care Planning Trial needs to be completed and the lessons learnt.

3. Working with clinicians and users a real set of functional and requirements needs to be developed.

4. A new tender with all the appropriate attributes, reasonable timelines and clarity of purpose should then be released after review by NEHTA and DoHA.

As always it seems we have plenty of money to waste getting it wrong, but are not prepared to spend a little more money and take a little more time to get it right!

Someone needs to put a stop to this – and soon! (NEHTA maybe)?

David.

Guest Contribution – Patrick Gallagher – e-Health Veteran and Consultant.

Our guest today is Mr Patrick Gallagher. Pat has been involved in all sorts of activities which have focussed on trying to actually have e-health deliver on its promise. He is presently the principal of his own consulting company that has clients both here and overseas. He is also the chair of Standards Australia’s IT14-10 Committee on Health Industry Supply Chain.

Contact:

Casprel Pty Ltd
e.commerce, e.health, e.change
Process, Practice and Technology solutions and advice

He can be reached at casprel-at-attglobal.net.

Take it away Pat!

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A prescription for many ills:

Take 3 chains with confidence

For a long time I have been informally debating my admirable friend David More on e.health matters. Not that we disagree on the big picture, just the pathway to the end of the rainbow. He is intellectually rigorous in all things, based on clear planning and detail, while I am impatiently, a step at a time, just do it, guy.

David contributed an enormous amount to the issues I feel strongly about, when way back in 1996 he led the team that produced the pivotal study and report on the emerging application that has become known as electronic prescriptions. The report, commissioned by the then Health Department became commonly known as the IBM Report. I have always thought of it as the David More Report.

So when David asked me to contribute to the Blog and have a good old rant, where to start, and where to end, wasn’t hard to decide.

Hereyago David – my serve

The average dictionary has a half page of very different meanings of the word ‘chain’. Mostly to do with metal, jewellery, groups of retail stores and so forth; the meaning referred to here though is that of ‘continuity and coherence’ of activity to a common end, or working together ‘in a set series of steps towards a shared goal’.

And the foundational chain this article will discuss is the health sectors very sick supply chain. Noting that a supply chain is not a freestanding function, but a service to some other function.

In the health sector an efficient supply chain needs to be a fully linked activity to the clinical chain that in turn comes together in the recording and financial chain and all linked in the interest of patient care.

Our health system today still has by and large, three separate systems. As such, the focus on health records of some sort remains firmly focused on the top down approach. That is a medical history linking back to clinical activity by recording some standard of terminology with little regard to how the consumed or used product will be linked-in to the end process. The most typical is the discharge summary in a hospital, or the prescription in any and all pharmacy situations.

In computer-speak this is the seamless exchange of common data between interoperable systems. Or, moving data from one machine to another machine without a human re-working and re-keying the data.

A simple series of data processing steps that retailers do, oh so well, while the health sector does it all oh so badly.

Direct comparisons of information management in the supply chain practice and other business processes between say a ‘Colesworth’ and a hospital are stark indeed.

A similar eye opener is to compare the performance of a hotel organisation to an average hospital, where the difference in information management outcomes is night and day. Yet the underlying start and end point of accommodating a guest and a patient are very similar.

Pundits are quick to say health, and hospitals in particular, is a complex beast. Certainly the events in a hospital are far more important and sensitive than what one does while relaxing in some hotel on holiday or when on business. But is the information gathering and sharing more complex? No it isn’t.

What is complex in a hospital is the tribal-like disparate relationships and Chinese-walls that prevents all of the common data being captured and used universally. By means of seamless electronic reticulation. Big words that any hotel would call routine information sharing of core data.

Mountains of anecdotal evidence aside, my own experience some years ago was to be asked eleven times for my basic details of age and address in a six-day stay. Simply archaic.

For something that is relatively simple the machinery of supply chain management is a deep, if not totally boring, mystery to many health sector administrators.

Perhaps it is a situation where clinicians are perhaps too intelligent to be bothered by the simple art of supply management. Something they feel is better left to the guys in cardigans to do perhaps.

Yet, having the right product available for clinical use is a fundamental part of patient care and is therefore something that should be done efficiently and in an interoperable manner.

Leading to the question of - ‘when is the supply chain a clinical chain matter’? In every sense and certainly in terms of patient safety the answer is - all the time.

When it comes to money the picture gets quite grubby. There is any number of global studies over the past ten years that constantly tell the story of wasted funds related to poor supply practices. The largest examples are in the USA where it is estimated that up to 15% of product purchased for a patient is never used by or for a patient.

If that is true then the proportional '‘waste'’ in the Australian system would be around $2 billion per annum.

Moreover the USA reports estimate that 90 000 American are victims of lethal episodes of medical misadventure a year. Incorrect product usage or error in product selection comes second only to misdiagnosis in accounting for most events.

Wrong product usage is clearly a supply chain factor, or more correctly a unique product identifier factor. Management requires a ruthlessly efficient cataloguing maintenance service to underpin the supply chain data exchange, of the many steps between source of supply and point of consumption or use.

Why is this so bad still in 2007?

The usual explanation is the conga line of experts who always say that health is ‘complex’ and that’s that. All too hard.

Emphasising that patient care, privacy of data and security of information exchange is paramount and is different to any other sector. But these are parameters that many sectors of the economy manage daily; the ATO, Defence Department, the banking industry and insurance sectors to name a few. And do it for a far larger audience than just those of us that are sick

Electronic Information exchange is a practiced and reliable art outside health. Why not inside health? Management of information isn’t complex; the problem lies with people. Hospitals are indeed complex, consisting as they do of complex communities of interest with everyone’s individual discipline or interest at the forefront of the common interest.

Again an overly simple analogy is the hotel comparison. When a guest is processed anywhere in a hotel the staff practice is to see the guest as ‘our guest’.

In a hospital the more common view is – ‘this is my patient’; and my patient’s information is mine to use and protect.

Of course what has made this situation worse, over the past decade or so, has been the silly implementation of closed-off proprietary computer systems. Systems that, again in jargon-speak, are non-interoperable.

Yet, still, the focus of our interoperability saviours is on the technology. Usually explained with such gobblygock that it all ends up as useless pap. But with a lot of well remunerated advisers happily waiting for the next ‘study’ tender to be announced.

Meanwhile it isn’t technology that is non-interoperable; rather it is people and their behaviour that needs to change. And in changing things for them, it must be made better, more convenient and not less so as is often the case.

So in 2007 in the average hospital the computer links between supply, pharmacy, wards, theatres, pathology, radiology, administration and accounts are all too often a set of separate chains of babble.

It is scandalous that is 2007 we still have a mismatch in information structures that can only be made interoperable by a human re-writing (just awful) or re-keying (plain silly) common data between systems and in so doing make mistakes. That in turn makes the situation more farcical than it ever needs to be in this day and age

Anecdotal tales, tall and maybe true, of patients getting bills months after they are discharged are infamous. But in reality this is more or less to be expected because while a Hilton chain can do ‘it’ instantly the hospital takes months to reconcile the product-related ‘minibar’ bills from many sources with different systems essentially recording the same things in a different manner

So let us take a quick benchmark of your world:

· is the supply chain system integrated into the daily clinical care system

· to patient records, and

· to accounting procedures?

Answer yes and there is not much point in reading further.

Answer no and the pressure on how to fix the problem will only intensify in how to meet the challenges of seamless information exchange as the demand for e.health applications grows.

That is to do ‘it’ once, and electronically share the information, without unnecessary re-keying and re-working of common data. In our health information chains it needs to be an everyday, commonplace happening as it is elsewhere.

The one underlining-driving factor is the ‘Internet’ word. It is the Internet that is, and will continue to drive change more than any politician, or bureaucrat, consultant or computer sales person ever will.

The business use of the Internet requires standards to exchange common content data, in a common template for a common purpose with a common set of rules. As opposed to say using the Internet by an individual buying a book or booking a seat on an aeroplane, online.

The frustrating fact remain that Australia is a leader in worldwide health informatics standards setting, while we remain hopelessly delinquent in the critical mass use of the standards we develop.

Take electronic prescriptions. A medical application that links a product from a prescriber to a dispenser to a patient, to a record and onto a payer.

A classic case of the supply chain meeting the clinical chain and ending in the reporting and accounting chain for the good of a patient.

The prescription as an application touches more Australians than any other procedure, yet the public have not been made aware of the benefits to be had by electronic processing of this most basic service of the health care system.

Consider this. Ten years ago Australia was the leading developer of ISO facilitated e.script standards. Meanwhile in 2003 Standards Australia published the complete set of e.commerce document standards for the health supply chain. Moreover eight years ago an eminent committee of thirty experts agreed a template for standardising product databases and catalogues in Australia. Where is all this collateral in actual use? Well, almost no where.

Meanwhile in Denmark, in Holland and in the UK, 90%, 70% and 50% respectively of prescriptions are now routinely exchanged electronically over the Internet. And Scandinavian hospitals can reconcile a medical mini-bar bill at time of discharge

Are we crazy, lazy, dumb or just blissfully unaware?

Or is it disunity? It is shameful to say that this country still spends time and money squabbling between government jurisdictions and clinical branches, only to ensure that nothing happens in improving (supply-related) patient care outcomes.

And this is not to mention the impact on patient care by being unable to share patient data between practioners, their service partners and their payers.

However the worse crime is the huge sums of money unavailable every day due to ‘shrinkage’.

‘Shrinkage’ is a corporate word used to describe the nasty and the useless outcomes of bad supply chain and inventory management.

Retailers know their shrinkage to a decimal point and is held ideally at a touch over 2%. That is 1% staff theft and 1% shop lifting and a bit of supply error.

Not that many hospitals know their shrinkage, but it is between a ‘good’ of 5% to 8% and a ‘bad’ of 12% to 15% and sometimes an outrageous 20% plus.

Most of this loss is not theft; it is poor management of funds invested in the procurement cycle. There is almost no visibility of inventory. If the problems aren’t known every day how can the problems be fixed? In fact there are twenty-two reasons for shrinkage and only 4 of them are theft related

So the mention of $2 billion above being awash in black holes is not an exaggeration. Not when you consider that the national spend on product procurement is $20 billion PA. Just do the maths.

The short answer? Let us stop talking, meeting, reporting, PowerPointing and pontificating and just do it. Start the e.health evolution at the bottom and work up, a step at a time.

It is worth mentioning the workplace in all of this. Shrinkage in all its forms causes knock on problems.

First there is the hassle and inconvenience for nurses who have to do another person’s job to make sure that patients have constant product availability.

Secondly in the blame game it is always the powerless who cop it. A scandal hits the media and the brown stuff spins out of some Elite’s fan straight at the nameless scapegoats. Yet these poor sods are stuck with technology that is in tune with a 1950s mindset.

One bright spot that policy makers and experts all ignore is the Australian Defence Force, Surgeon General’s PILS system (Pharmaceutical Integrated Logistics System). For which I am unashamed to give the ADF a commercial plug.

PILS has over 40,000 pharmaceutical, medical device and OTC products in one shared catalogue online to sixty sites. The catalogue is to a global standard template, using global standard unique product identifiers.

Product can be tracked and traced (by batch number and date) from a manufacturer right onto a serving member, giving a full medical record at the end. The prescription process is fully linked from prescribing, to dispensing and to recording, by the unique product identifier.

Reporting can be done instantly by dozens of categories and sub-categories - by product, person, place, procedure, practice, performance and payment.

This is Commonwealth IP, at worlds best practice in health supply/clinical linkage, and is freely available for benchmarking. Yet nobody is interested to learn what has been learnt and what can be done, step by step. Humph.

If the ADF can manage this routinely why isn't it routine elsewhere?

Humph indeed.

Are our policy makers and administrators blind as well as dense? Of course not. Perhaps just too busy looking down, from the top, which is the wrong way to make things happen. Looking up is the way to go.

This is all about patients. Patients are at the coalface. Seems obvious that the focus should be in harmonising the integrity of data captured, data use and data sharing, from that point of service and consumption - in, out and then up. Not the other way around

It is more than enough to make one sick and thereby one needs to keep taking the tablets until someone else comes along and fixes it all.

Seriously though, so much for continuity and coherence in linking information chains, let alone working together in a set series of steps towards a shared goal to share the common data for the common good, in a common sense manner.

Double humph to it all.

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Comments are welcome!

David.

Useful and Interesting Health IT Links from the Last Week – 13/05/2007

Again, in the last week I have come across a few reports and news items which are worth passing on. These include first:

http://www.latimes.com/news/nationworld/nation/la-na-fda10may10,0,7729043,full.story?coll=la-home-nation

Senate passes sweeping drug-safety bill

The FDA's powers and staff would be enlarged to more quickly scan the marketplace for risky medications.

By Ricardo Alonso-Zaldivar
Times Staff Writer

May 10, 2007

WASHINGTON — The Senate overwhelmingly approved a landmark drug safety bill Wednesday, doubling the number of government scientists assigned to ferret out risky side effects in medicines already on the market.

The measure also would create a computerized network to scan medical insurance and pharmacy records for signs of trouble with new drugs, and significantly expand the Food and Drug Administration's power to require drug makers to reduce risks.

"This is unquestionably the biggest change in the FDA's regulatory authority in a very long time," former agency Commissioner Mark B. McClellan said. "It is really a new era for the FDA that will start after this law is implemented."

The Senate bill was drafted in response to highly publicized safety lapses — including the belated withdrawals of the painkiller Vioxx and the diabetes drug Rezulin, as well as the FDA's tardy warning about the suicide risks of antidepressants.

Rezulin, which was found to cause liver failure, was pulled from the U.S. market after being cited in more than 500 deaths. Vioxx was found to increase the risk of heart attacks.

David Willman, a veteran reporter in The Times' Washington Bureau, won a Pulitzer Prize in 2001 for his investigation into FDA approval of seven drugs, including Rezulin. The Times investigation found that the FDA had given the drug fast-track approval despite concerns within the agency over its safety.
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Key Points of Legislation

Drug safety

Some highlights of the prescription drug safety bill passed by the Senate:

• Creates a computerized system to monitor potential problems with new drugs.

• Gives the Food and Drug Administration stronger legal powers to require follow-up safety studies and stronger warnings for medications already on the market.

• Provides significant increases in funding and staff for the FDA drug safety office.

• Expands public disclosure of clinical trials and their results.

• Requires the FDA to release dissenting opinions of agency scientists.

• Imposes stricter conflict-of-interest rules for the FDA's outside advisors.

This is really a major set of changes for the US Food and Drug Administration to try and improve drug safety and drug side effect monitoring. Of course it is only through more effective use of Health IT that such improved outcomes and safety can be achieved.

In Australia we will soon have a new regulator. The new regulator will be the Australia New Zealand Therapeutic Products Authority (ANZTPA), and will replace Australia's TGA and NZ's Medsafe in evaluating the risks and benefits of prescription and non-prescription medicines, blood products and medical devices. This planned new regulatory agency should look very hard at what is happening in the US in this area.

Second we have:

http://www.e-health-insider.com/comment_and_analysis/index.cfm?ID=212

Deal or no deal?

10 May 2007

With a full blown bid for iSoft by Australia's IBA Healthcare now appearing imminent, a number of pressing questions are raised by the potential deal.

Not least, is whether the acquisition of the principal clinical software supplier to the NHS IT programme by a smaller Australian rival would best serve the interests of the NHS?

First, it's worth remembering that iSoft is not spoilt for choice of suitors. IBA Health is the only potential bidder to yet identify itself publicly. Press reports suggest that the likes of health IT giant McKesson withdrew after taking an initial look.

After a suffering a litany of body blows in the past 18 months – most notably mounting delays in delivering the key Lorenzo product, ongoing regulatory and financial investigations and being forced to restate its accounts – iSoft has seen its stock market valuation plummet, together with City confidence.

Since taking over at the helm last summer executive chairman, John Weston, has managed to bring stability and cut costs sufficiently to ensure the company remains a going concern until November. But it must deliver the next generation Lorenzo product to its key LSP customer, Computer Sciences Corporation, and has a pressing requirement to secure long-term funding or find a buyer.

The key question for NHS customers remains whether IBA will be able to deliver Lorenzo any quicker or more effectively than iSoft or whether it would instead offer alternative products – potentially iSoft legacy products. The current stated delivery deadline for Lorenzo is early 2008; would an IBA acquisition make this more or less likely to happen?

…..

It will be fascinating to see how this plays out. It is well worth while to read the whole article for background. My views on this proposed takeover are to be found here:

http://aushealthit.blogspot.com/2007/02/some-gratuitous-advice-for-iba-health.html

To date I have had no reason to change my views.

Third we have:

http://www.healthleadersmedia.com/view_feature.cfm?content_id=89387

Avoiding the Iceberg: Technology's Affect on Operations

Cynthia Centerbar, for HealthLeaders News, May. 10, 2007

Over the past 20 years, healthcare information technology has improved dramatically (remember when a 14K speed modem was considered fast?). Likewise, healthcare managers have become more sophisticated technologically-speaking. There is no shortage of meticulous IT implementation plans replete with specific objectives, critical success factors and detailed timelines. However, more often than not these plans neglect a crucial element that can determine whether the entire project fails or succeeds: The effect of the technology on operations.

…..

This article is well worth a read and makes the vital point that the impact of technology on those at the workplace is a very important aspect of health IT technology implementation.

Fourth we have:

http://www.fcg.com/Research/FCGNewsletters-HealthcareIndustryNewsSummary.aspx

Healthcare Industry News Summary

April 2007

This News Summary contains synopses of, and commentary on, health-related articles that have been published in the industry and popular press. The Summary is posted by FCG to this website monthly to help you stay abreast of industry issues and trends. The Summary is not intended to be a comprehensive review of these publications, but it will highlight innovations, advances in the state of the art or practice, interesting facts, and "scuttlebutt" about the industry that will help you keep up with what is happening. The information has been sorted into categories to assist you in identifying information that is relevant to your interests.

…..

This monthly newsletter from the First Consulting Group in the USA – which is a major Health Consulting firm with a very significant interest in Health IT – typically extends to 30+ pages of very useful summaries on topic of interest to readers of this blog. I strongly recommend those interested sign up for the monthly alert.

Last we have:

http://www.smh.com.au/news/technology/privacy-concerns-over-government-net-plans/2007/05/07/1178390224540.html

Privacy concerns over Government net plans

• Saved
  

Adam Turner
May 8, 2007
Next

Privacy advocates fear the introduction of a single-user name and password for accessing all online government services has the potential to become a digital national ID card.

Today's Federal Budget allocates $42 million to create a single sign-on service as part of the Australian Government Online Service Point. To be built at australia.gov.au, the service will enable Australians to carry out transactions with multiple government agencies, and move between government websites, without the need to reconfirm their identity.

In addition, australia.gov.au will use "smart forms" to automatically draw a user's details from various government departments - such as inserting Medicare details into electronic tax forms. The site will also offer a National Government Service Directory and a change of address service to eliminate the need for users to notify multiple government departments when they move house.

Around 500,000 people currently visit the site every month and 20 government agencies use australia.gov.au to provide search services for their own websites. From next year, users will have the option to create a single sign-on account.

…..

This particular announcement may have not attracted your attention but, at first look, this seems to be yet another identity management system which has the potential to create yet another data-base of the Australian citizenry. The list of these demographic databases existing or planned in the federal public sector now seems to include the Access Card Database, the various Medicare Australia demographic databases, the Document Verification System database, the NEHTA IHI and now this current proposal.

One really wonders why we can’t develop a co-ordinated national approach to electronic individual identity management.

More next week.

David.

NEHTA Really Gets One Right!

On May 8, 2007 NEHTA released a report entitled “Standards for E-Health Interoperability, An E-Health Transition Strategy Version 1.0 – 08/05/2007”. As someone who has been involved in assisting NEHTA in developing reports in this area in the past, and so has considerable familiarity with the issues and difficulties that surround the area, I must say I am genuinely impressed.

It seems to me the key messages contained in this document are all very robust and sound and should be strongly supported by the e-health community. It would be of much benefit to everyone concerned with the future of e-health in Australia if the vendor community at large and anyone else took a little time to lodge their comments in that regard on this blog site - anonymous or otherwise. I repeat, I am genuinely impressed.

The key messages I draw from the report – in my words - are as follows:

1. Clarity and clear differentiation is required when thinking about and deciding how to approach health messaging and the internal structure of electronic patient records.

2. There is a recognition that e-Health in Australia is going to be largely delivered by commercial off-the-shelf software and that any approach to standardisation of interoperation needs to recognise this fact.

3. NEHTA’s customers (the Australian jurisdictions) are interested in deploying web services approaches and SNOMED CT in future systems, but right now they are wanting to implement and utilise what they already have and to consider such steps in parallel with future upgrades.

4. That Australia does not have sufficient critical mass (too small) to try to be a global standards trend setter given the investments in e-health standardisation that are now occurring in the rest of the developed world. We need to be a contributor and ‘quick learner’.

5. Just as the CEN / ISO EN13606 standard was unfinished and incomplete 18 months ago it remains so today, and with the progress being made by HL7, it is increasingly becoming practically irrelevant.

6. For the present the incumbency of HL7 V2.x messaging should be recognised and supported – and extended where appropriate – while planning commences for ultimate migration to HL7 V3.x when that is assessed as appropriate. There are still some concerns about the technical viability and implementation complexity of V3.x, but with the evolved NHS approach to its use it is highly probable useful results will be obtained in the medium term.

7. The Healthcare Services Specification Project (HSSP) seems to be an initiative with a lot of intellectual and practical fire-power behind it and looks likely to deliver highly useful outcomes over time.

8. Efforts to persuade Health Information System Vendors to change key underpinnings, internal structures and design approaches in their software are likely to be resisted unless a very compelling business case is provided.

9. The report sees no substantive place for openEHR type approaches in Australia’s e-Health future.

10. To have actual full scale implementations before standards are agreed is essentially a sensible approach wherever possible

On the basis of these insights and findings – the following conclusion and recommendation seems both rational and sound:

“On the basis of this assessment, migrating to a Document/Services-Centric HL7 v3 approach was selected as the preferred longer-term direction, complemented by support for continued use of HL7 v2.x and development some limited extensions in the short-to-medium term.”

This clearly defines the long term future as being based on migrating to a document/services-centric approach using HL7v3 CDA R2 and HSSP. (and I presume successors). This is certainly a choice I endorse.

Implicit in all this is a new sense or practicality, pragmatism and a recognition of the reality that actual achievement of goals such as ‘semantic interoperability’ are very much more difficult and complex than may appear even at a third close look – let alone at first glance. This change is to be welcomed heartily.

If I have one problem with the report it is that in deciding not to utilise openEHR it failed to make clear the complexity of openEHR deployment at any substantial scale which I remain convinced is a major problem.

Overall it seems to me this is an excellent review and heads in the right direction.

It seems on this basis we can now adopt some of my other pragmatic suggestions from previous blogs given the place we now, at long last, find ourselves.

Steps might include:

1. A major pragmatic review of the current further standardisation priorities (in conjunction with industry and Standards Australia).

2. A review of how best to get short term improvements into the field ASAP – again in conjunction with industry.

3. Re-shaping of the NEHTA work plan to be more aware of outcomes and clinical needs.

4. A new work program to ensure appropriate information flows between the major actors (GPs, Specialists, Hospitals and Service Providers).

5. Suppression of initiatives which do not conform to the directions defined above (e.g. the money wasting activities in South Australia and Tasmania under the dead HealthConnect banner).

6. A careful review of just what Information Infrastructure is required with this direction now so determined. (Where does the Commonwealth Government single-sign-on initiative fit, and also where do the Access Card project and the Medicare e-Prescribing work now fit, etc.)

7. A re-assessment of just what may be a practical and useful SEHR that offers utility and value for money and is politically and financially acceptable. A study of the quality of the present document on that topic would be invaluable for all concerned.

8. Utilise the same, or even wider QA processes, to ensure deliverable quality is at the level seen in this document.

I see this report as a watershed – I wonder whether it can be successfully built on?

David.

One small nit:

“Each of the approaches and the strengths and weaknesses of each are discussed in Section 0.” Page 12. This needs to be Section 4.1 I think.

The Not-so-Special e-Health Budget Special

It is fair to say it has been a bad budget for e-Health in Australia at the Federal Level.

The National e-Health Implementation Expenditure has essentially been halved from the 2006/7 financial year to the 2007/8 year.

According to the Departmental Papers the plan is as follows:

Progressing the e-Health Agenda

In 2007-08, the Government, through the Department, will continue to work with all states and territories, health professional groups and consumers, to address those aspects of e-Health which require national leadership and coordination. The Government will continue to invest in key elements of e-Health infrastructure where a common, national approach is required. The Department will specifically oversee the development of national standards to ensure compatibility of e-Health systems across the health network.

Program 10.2: e-Health Implementation

The e-Health Implementation program funds a range of activities aimed at delivering e-Health infrastructure where a common, national approach is required. This is achieved through encouraging the development of national standards to ensure compatibility of e-Health systems across the health sector. The contribution to this outcome is measured by the uptake of e-Health initiatives.

Program 10.2: e-Health Implementation

Appropriation Bill 1

$,000

2006/7 2007/8

Budgeted 78,972 40,041

Actual 78,972 40,041

It is useful to compare this with what was said last year( 2006/7).

Leadership in eHealth

In 2006-07, the Department will focus on supporting the development of the electronic clinical communication’s architecture, individual health identifier and provider index, to enable a national electronic health record, which will contain a summary of important health information for use by both health care providers and consumers. The Department continues work in collaboration with all States and Territories on the e-Health strategy, and with the National E-Health Transition Authority on standards and infrastructure.

Program 10.2: e-Health Implementation

The Broadband for Health Program provides funding to health care providers for connection to high speed broadband. The program’s success is measured by the number of community pharmacies, general practices and Aboriginal Community Controlled Health Services who have connected to a broadband service that qualifies under the Broadband for Health Program.

Program 10.2: e-Health Implementation

Appropriation Bill 1

$,000

2005/6 2006/7

Budgeted 53,670 56,768

Actual 53,670 56,768

The most interesting changes from last year are:

1. We now have no mention of national e-health strategy

2. The concept of an national electronic health record has gone from the papers

3. The proposed funding has been essentially halved.

4. Broadband for Health seems also to have vanished.

For context the total Commonwealth Health spend is 42,964M, so the e-health spend is less than 0.001% of the total!

Note that neither HealthConnect or NEHTA are not mentioned as being funded in either sets of papers – so I have no idea where the NEHTA money as well as money being spent in Tasmania, SA and the NT actually comes from. Certainly it seems HealthConnect is dead!

The other implication of all this is that should the Australian Health Information Council come up with a useful e-health strategy it would be be the 2008/9 budget before it would get funded - barring a real miracle and Health Ministerial change of mind.

I think it is pretty clear the Commonwealth Government simply does not get it! If anyone can spot any other e-health investments in the papers please let me know

A sad day.

David.

Here We Go Again!

The following statement was issued by the National E-Health Transition Authority (NEHTA) last week.

“Conversation: STATEMENT on the NEHTA Review

Subject: STATEMENT on the NEHTA Review

For more information:

Gabrielle Lloyde

NEHTA

gabrielle.lloyde –at- nehta.gov.au

0408 170001

STATEMENT on the NEHTA Review

Friday, May 04, 2007

The Directors of the National E-Health Transition Authority (NEHTA) wish to advise that they are seeking to complete an independent review of NEHTA as required under NEHTA¹s constitution.

NEHTA Ltd was established in July 2005 and funded jointly by all federal, state and territory governments for a three-year period to accelerate e-health in Australia. NEHTA¹s constitution requires Directors to commission an independent review of NEHTA¹s future direction two years after the company¹s formation.

The review will address the effectiveness of NEHTA in meeting its objects, as set down in the constitution, including whether these objects remain valid and appropriate.

To this end NEHTA will be engaging, via open tender, a suitably qualified professional services firm to undertake the review. The selected firm will gather information on all aspects of NEHTA¹s operations, including information obtained from:

• NEHTA and its Directors;
• Jurisdictions;
• Key stakeholders; and
• Independent research.

In addition, the review will consider the future direction for e-health reform and appropriate vehicle(s) to deliver the future directions. The review is required to be finalised by October 2007.

The findings of the review will be provided to the Directors in the first instance. A General Meeting of Members of NEHTA LTD will be called within two months of the review being completed to consider the findings.

ENDS

About NEHTA

The National E-Health Transition Authority Limited is a not-for-profit company established by the Australian Commonwealth, State and Territory governments on July 5th, 2005. It aims to develop better ways of electronically collecting and securely exchanging health information, to:

* Improve the quality of healthcare services, allowing clinicians to more easily access accurate and complete information about their patients

* Streamline the care of people with long term illness, who need to be looked after by many different health professionals, by enabling seamless handovers of care through for example electronic referrals and discharge summaries.

* Improve clinical and administrative efficiency, by standardising certain types of healthcare information to be recorded in electronic systems; uniquely identifying patients, healthcare providers and medical products; and reforming the purchasing process for medical products.

while maintaining high standards of patient privacy and information security.

NEHTA¹s Board of Directors is composed of the heads of all nine government health departments. In effect, this means that the national health care system owns NEHTA and its decisions.

Gabrielle Lloyde

Communications Manager

nehta National E-Health Transition Authority

Tel 61 2 8298 2620

Mobile 040 817 0001

E-mail gabrielle.lloyde – at-nehta.gov.au

Web www.nehta.gov.au”

There are a few comments that need to be made about this release.

First let us consider what the NEHTA review is meant to ascertain.

Excerpt from Constitution:

“41. REVIEW

41.1 The Meeting of Directors will facilitate an independent review of the Company in the first Month of the third year from the time of this Constitution being adopted to assess whether it has met its objectives and should continue in operation.

41.2 The Members will assess the review procured under clause 41.1. The Directors must call a General Meeting within 2 months of the completion of the review and (whether in person, by representative or by proxy) the Members present and eligible to vote may pass a resolution to wind up the Company by a 75% majority or determine the basis on which the Company will proceed.”

So the press release somewhat diminishes the importance of this review. This is an existential review to decide of NEHTA has met its objectives – and if so, how the work is to be continued and if not what new approach and plan will be adopted.

So just what are the objectives of NEHTA constitutionally?

Excerpt from Constitution:

“3. OBJECTS

The objects of the Company are any or all of the following:

3.1 To provide the critical standards and provide and manage the development of infrastructure, software and systems required to support connectivity and interoperability of electronic health information systems across Australia;

3.2 To research, develop and implement national health information projects including (but not limited to):

3.2.1. clinical data standards and terminologies including the development of standards and common terminologies for health information for clinical service delivery, planning, policy making and research purposes and communication between health systems in Australia;

3.2.2 patient, provider and product / service standards and directories / indexes that contain information necessary to uniquely identify patients, providers, products and services and other relevant information across the whole of the health sector in Australia;

3.2.3 identification standards to define the data structure and specification for capture and storage of information required or (sic) the identification of patient, provider and products / services in Australia;

3.2.4 a product services directory which contains information for identification of products and services;

3.2.5 consent models governing collection and handling of electronic health information;

3.2.6 EHR standards;

3.2.7 technical integration standards to define the structure and rules by which information is exchanged between systems and users;

3.2.8 supply chain efficiencies, including exploring options such as common forms of procurement, standard contracts and common purchasing processes;

3.2.9 user authentication and access controls to ensure compliance with privacy laws and the consent models which have been developed;

3.2.10 EHR secure messaging and information transfer including identifying and managing the development of a national security model for messaging and information transfer between healthcare providers’ systems;

3.2.11 a knowledge centre, providing knowledge-sharing and expert advice to the public and private sectors on business case development and implementation requirements for health information systems so as to meet national standards and architectures;

3.2.12 to encourage health information industry reform and to facilitate opportunities in driving technological reform in health information technology, so enabling consistent interoperability and implementation of national health information technology priorities; and

3.3 Any additional object with 100% of Members determine should be included in this Constitution at a General Meeting.”

A careful review of this set of objectives leaves on with the sense that the drafters expected substantial progress to be evident when the review is undertaken – noting that NEHTA was actually commenced in July / August 2004 and had its CEO appointed in November / December 2004 – giving the period to be assessed a length of 30 months at least.

My assessment of where NEHTA is currently at is as follows:

1. Thus far I cannot see a single life saved or a single dollar saved as a result of NEHTA’s exertions. I can however see the expenditure of tens of millions of dollars.

2. NEHTA has done some research but essentially has failed to develop or implement anything tangible.

3. It seems clear the Federal Government recognises that the decision to hand e-Health to NEHTA to solve the problem has been, at least, a partial failure – given the recent resurrection of the Australian Health Information Council (AHIC) by the Commonwealth Health Department. The alternate explanation that AHIC has been resurrected because NEHTA’s work is almost done and the next steps need to be planned – i.e. the post finalisation of e-Health Standards phase has arrived in Australia– is so crazy as to be laughable!

4. NEHTA is essentially unknown to the Health Sector at large and is seen as essentially irrelevant by most of the Health IT industry as they have yet to provide any additional value to that already delivered via Standards Australia.

5. NEHTA Compliance is treated as a joke essentially, even by Member governments, – see the various initiatives funded out of HealthConnect for all the evidence you need.

6. NEHTA continues to deny its need for a strategic view to guide its actions and preserve coherence.

7. The imminence of the review has resulted in a flurry of releases of half done and half thought out draft work to try and demonstrate value – which is clearly lacking.

I leave it as an exercise for the reader to determine their view as to how well NEHTA has met its Constitutional objectives, and how closely what is now says it is doing matches with what it was meant to do.

Sadly, we all know what comes next.

The independent review will be undertaken as a ‘commercial-in-confidence’ engagement by a tame and friendly professional services firm in private, the NEHTA Board will receive the report they want, to avoid any possible criticism, and the report will disappear and never be made public. Some time, probably just before an October 2007 election, NEHTA will issue a one page press release to say it has been independently reviewed, needs to change one or two small elements of its plan but otherwise all is well. Note the Constitution does not seem to require regular further reviews – so that is that – and we have NEHTA forever!

See how close I get to what actually happens over the next six months.

At the very least the review needs to be commissioned by, funded by, and reported to the Commonwealth Department of Health and then made fully public. It also needs to ask for public commentary and submissions on a final draft. Having NEHTA commission the review itself, and then to have its officers manage the review, is a “putting the fox in charge of the henhouse situation” in spades! NEHTA Officers are clearly in a situation of major conflict of interest, after all, the review is meant to determine if NEHTA should continue to exist or not . To not fully separate the reviewers and the reviewed, as seems to be proposed, is just a farce!

David.

Useful and Interesting Health IT Links from the Last Week – 06/05/2007

Again, in the last week I have come across a few reports and news items which are worth passing on. These include first:

The Informatics Review : May 1, 2007 : Vol.10 No.9

http://www.informatics-review.com/index.html

Ten Simple Rules for a Successful Collaboration

Given that collaboration is crucial, how do you go about picking the right collaborators, and how can you best make the collaboration work? Here are ten simple rules based on our experience that we hope will help. Above all, keep in mind that these rules are for both you and your collaborators. Always remember to treat your collaborators as you would want to be treated yourself—empathy is key.

Ten Simple Rules for Reviewers

There is no magic formula for what constitutes a good or a bad paper—the majority of papers fall in between—so what do you look for as a reviewer? We would suggest, above all else, you are looking for what the journal you are reviewing for prides itself on.

Ten Simple Rules for Getting Grants

At the present time, US funding is frequently below 10% for a given grant program. Today, more than ever, we need all the help we can get in writing successful grant proposals. We hope you find these rules useful in reaching your research career goals.

Ten Simple Rules for Making Good Oral Presentations

Clear and logical delivery of your ideas and scientific results is an important component of a successful scientific career. Presentations encourage broader dissemination of your work and highlight work that may not receive attention in written form.

Ten Simple Rules for Getting Published

When you are long gone, your scientific legacy is, in large part, the literature you left behind and the impact it represents. I hope these ten simple rules can help you leave behind something future generations of scientists will admire.

…..

This is a useful collection of tips for those in the academic community who need to develop and maintain an academic profile. Useful for all those hoping to establish them in Health IT Academia!

Second we have:

http://healthdatamanagement.com

EHR Pioneers Try to Stay Out Front

Latest projects include adding decision support, improving connectivity and developing PHRs.

By Howard J. Anderson, Executive Editor

Like the pioneers who headed West, blazing trails for millions of others to follow, a handful of hospitals and clinics in the final decades of the 20th century were electronic health records pioneers. They took the risk of automating clinical information at a time when many organizations were just taking the first steps toward automating financial records.

Many of these same trailblazers are leading the way toward a new generation of clinical automation decades after they began their original quests. And their efforts continue to yield many important lessons for others following in their paths.

…..

This is a useful set of suggestions as to where the second generation of EHR’s is heading. A long but worthwhile article. In the same May issue there is also quite a useful discussion on the unexpected security risks associated with embedded software in hospital equipment such as dispensing machines.

Third we have:

http://www.modernhealthcare.com/apps/pbcs.dll/article?AID=/20070502/FREE/70502003/1029/FREE

Paper records more secure: survey

By: Joseph Conn / HITS staff writer

Story posted: May 2, 2007 - 9:02 am EDT

A plurality of people in a recent survey indicated paper-based medical-records systems are more secure than electronic records, but under emergency circumstances, a large majority also indicated the rewards of having their medical records made electric outweigh the risks, according to a survey released today by Kaiser Permanente.

The Oakland, Calif.-based integrated delivery system sponsored the random, national telephone survey of 1,000 adult U.S. residents by StrategyOne, a unit of the Edelman public relations firm. Kaiser, which is undertaking an overbudget and overdue multibillion-dollar healthcare information technology rollout, is hosting a healthcare IT conference today in Washington.

According to the survey, when asked which form of record system was more efficient, 72% of respondents chose computer-based compared with 19% for paper-based, with 8% answering they were unsure. But when asked which type of medical records system was more secure, 47% chose paper, 42% computerized, and 10% were unsure. (Some numbers do not add up to 100% due to rounding.)

Survey participants also were asked whether they agree or disagree with the following statement: "The benefits of electronic medical records, such as better treatment in an emergency and a reduction in medical errors outweigh any potential risk to patient privacy or the security of patient information." Their answers: 21% indicated they strongly agree, 52% somewhat agree, 16% somewhat disagree, 9% strongly disagree and 2% indicated they didn’t know or were unsure.

…..

The complete article provides a range of interesting findings that slightly belie the headline. Indeed the relative safety of paper vs. electronic records was close to balanced and that many people clearly understood the benefits of electronic records. It seems likely that even a limited public educational program regarding the risks and benefits of EHRs is likely to be quite successful.

Fourth we have:

http://www.dallasnews.com/sharedcontent/dws/classifieds/news/jobcenter/news/stories/DN-informatics_29emp.ART.State.Edition1.4320696.html#

Nurses bridge gap between IT, care

Brave new paperless world opens opportunities for more nurse informaticists

08:59 AM CDT on Monday, April 30, 2007

By SUSAN KREIMER / Special Contributor to The Dallas Morning News
More and more nurses have been bridging the gap between information technology and clinical practice. And Mary Beth Mitchell, a registered nurse, finds herself happily positioned at these crossroads.

"It is not enough to have programmers and engineers designing and implementing these systems," said Ms. Mitchell, director of clinical informatics at Presbyterian Hospital of Dallas.

Nurse informaticists are needed as the advent of electronic health records ushers in a preference to go paperless. At least 75 percent of nurse informaticists are developing or implementing clinical information or documentation systems, according to an industry survey. A shortage of these experts bodes well for nurses considering this niche.

…..

An interesting article revealing the truth those of us who have been in the field for a while. “Don’t forget to involve and work with the nurses from the very start of any project”!

Enjoy!

David.

A Useful Contribution from the e-Health Initiative and Foundation

The following arrived in my e-mail today – and is really worth passing on as it provides some useful information and resources. Registration is free.

This material will really be of interest to all those with an interest in health information sharing.

----------

Dear eHI Members and Friends,

I am delighted to share with you, the eHealth Initiative Foundation's (eHI's) release this afternoon, of both research findings and a fully customizable set of new communications tools designed to enhance consumer understanding of the benefits of health IT and health information exchange (HIE). This work is in support of eHI's mission, which is to improve the quality, safety and efficiency of healthcare through information and information technology.

The public education and communications toolkit being launched today, entitled the InformationSTAT Program, was developed by eHI with support from the U.S. Department of Health and Human Services, which provided funds to strengthen Gulf Coast health care services and regional electronic health information infrastructure in the wake of Hurricanes Katrina and Rita.

The eHI web-based tools and resources include downloadable public announcements for radio, "print-ready" artwork for advertisements and billboards, case examples, and brochures on the importance of electronic health information exchange. The more than 30 resources made available today also include partnership development guides and customizable brochures and powerpoint presentations which local sponsors can use to reach out to practicing clinicians and employers to engage them in health information exchange efforts across the country. Access to the InformationSTAT program materials are available free of charge through the eHI Connecting Communities Toolkit. Sign-in is required.

These communication tools were informed by consumer research on health information exchange conducted by Public Opinion Strategies LLC also being released today. A summary of research findings is below:

• Support is extremely strong among consumers for secure electronic health information exchange with 70 percent of respondents favoring its development;
• Consumers recognize the benefits of secure electronic health information exchange and that the more they learn, the greater their support;
• Addressing policies for information sharing up-front and explaining those policies is a must have, particularly in the areas of security, patient permission, consent and access;
• Consumers overwhelmingly trust doctors the most to deliver them information about secure electronic health information exchange; and
• Almost half of consumers believe that their doctors already keep their medical records in electronic form, and a majority believe that it is likely that their doctors' medical records have a back-up copy off-site in electronic form.

These important tools are designed to support both national organizations and states and communities in the early planning stages as they reach out to the public in their regions, to raise awareness of why health information exchange is important, while highlighting safeguards that are in place to protect privacy and confidentiality of health information.

I am delighted to say that eHealth Initiative Vice President Ticia Gerber is spearheading this communications effort within our organization. Please feel free to reach out to her directly (via email at ticia.gerber@ehealthinitiative.org or by phone at 202.624.3264) or to me if you have any questions, would like more information on the eHI communications toolkit and related research, or would like to help eHI "get the word out" on the importance of health IT and health information exchange to as broad an audience as possible.

Sincerely Yours,

Janet M. Marchibroda
Chief Executive Officer
eHealth Initiative and Foundation
818 Connecticut Avenue, N.W., Suite 500
Washington, D.C. 20006
(202) 624-3270

----------

The material can be accessed at the following URL:

http://www.ehealthinitiative.org/news/CommToolkit.mspx

David.