Quote Of The Year

Timeless Quotes - Sadly The Late Paul Shetler - "Its not Your Health Record it's a Government Record Of Your Health Information"

or

H. L. Mencken - "For every complex problem there is an answer that is clear, simple, and wrong."

Tuesday, June 16, 2020

Commentators and Journalists Weigh In On Digital Health And Related Privacy, Safety And Security Matters. Lots Of Interesting Perspectives - June 16, 2020.

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This weekly blog is to explore the news around the larger issues around Digital Health, data security, data privacy, AI / ML. technology, social media and related matters.

I will also try to highlight ADHA Propaganda when I come upon it.

Just so we keep count, the latest Notes from the ADHA Board are still dated 6 December, 2018! How pathetic is that for transparency? Secrecy unconstrained!

Note: Appearance here is not to suggest I see any credibility or value in what follows. I will leave it to the reader to decide what is worthwhile and what is not! The point is to let people know what is being said / published that I have come upon.

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http://medicalrepublic.com.au/game-of-health-distribution-thrones-season-2/30218

13 June 2020

Game of Health Distribution Thrones: Season 2

General practice Government Telehealth

Posted by Jeremy Knibbs

The shift in digital technologies affecting GPs as a result of COVID-19  has been tectonic and will likely impact a lot in the short term

It turns out that there’s nothing quite like a pandemic to turn a slow moving politically sclerotised digital health sector upside down. Digital health, especially that servicing the general practice and allied health sectors, has shifted more in two months than it has for the last decade. Although some aspects of the changes could potentially return to their pre-COVID slumber – the ‘smash-the-glass’ just-get-it-done approach of various governments for instance – many aspects of the great digital health leap forward we’ve seen in the last few months are here to stay.

The implications for general practice in the mid-term are huge. Fortunately, between opportunity and threat there may be more opportunity to be had, but only if practices step back, understand the implications of the coming changes, do their strategy, and adapt. If you need a  recap by the way Healthcare Distribution Game of Thrones Season 1 is HERE.

Telehealth

The most obvious change is telehealth.

As important and obvious as the decision to introduce telehealth rapidly to general practice across the full spectrum of MBS items seemed at the time, word is that it was still a near thing. The government was in essence backed into a corner in letting this genie out of the bottle and it was some nifty last minute lobbying from certain highly placed individuals that got it over line in the end.

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https://croakey.org/complex-systems-modelling-can-guide-policy-and-practice/

Complex systems modelling can guide policy and practice

Editor: Mark Ragg Author: Jo-An Atkinson, Ian Hickie, Patrick McGorry, Adam Skinner, Ante Prodan, Petra Meier, Michael Barton, Shankar Sankaran, Sandro Galea and David Wilson on: June 11, 2020 In: Coronavirus outbreak 2019-2020, Public health and population health

Introduction by Croakey: The Brain and Mind Centre at The University of Sydney and Orygen in Melbourne released modelling earlier this year that quantified the potential impact of COVID-19 on mental health and suicide. This modelling is available at Sounding the alarm, Cost of productivity loss, Every life matters and Orygen – COVID19 second wave briefing.

It attracted significant national and international attention when reported in the mainstream media, originally by the ABC and The Australian. This is likely to have provided an impetus for the appointment of Australia’s first deputy chief health officer for mental health less than a week later.

But it has also attracted quite a bit of criticism, such as in The Conversation.

Here, an international team that works with complex systems modelling explain its benefits, and how it can be used to guide policy and practice.

…………….

Jo-An Atkinson, Ian Hickie, Patrick McGorry, Adam Skinner, Ante Prodan, Petra Meier, Michael Barton, Shankar Sankaran, Sandro Galea and David Wilson write:

Complex systems modelling in mental health and suicide prevention has attracted national attention recently. This type of modelling represents one of the most advanced tools we have to help us weigh options and inform strategic and operational decisions in mental health.

Such an approach was widely accepted when used to understand the impacts of COVID-19, However, when applied to mental health and suicide prevention, such models have come under criticism.

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https://elink.clickdimensions.com/m/1/37777925/02-b20162-49d17149e24e45e3ad4a779d08242cb6/1/1/5fd524cd-39c8-45cb-a9c1-7db8c9a4c89c

COVID-19 Special Edition No 2 – June 2020

Message from the CEO

Governments, healthcare professionals, provider organisations and innovators have come together over the past three months to increase the capacity of Australia’s health sector to use digital technology and data to contain this virus.

Our success has provided governments the confidence to start easing restrictions and steer the country into the next stage.

The Australian Digital Health Agency launched the campaign ‘Don’t put your health on hold’ with interactive guides on how to get health services in a COVID world. We’ve released new online training for healthcare professionals on spotting and averting cyber security risks, and worked intensively with software organisations and professional peaks to fast track electronic prescriptions.

We look forward to continuing our work with you to support our health system at this critical time.


Bettina McMahon

(Are they claiming the ADHA provided the success that has led to restrictions being lifted? A pretty big call!)

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https://www.digitalhealth.gov.au/about-the-agency/digital-health-space/top-5-healthcare-documents-australians-want-access-to

Top 5 healthcare documents Australians want access to

11 June, 2020:The strictures of social distancing provisions have led healthcare providers to turn to My Health Record for the information they need to deliver the best possible patient care. ADHA Propaganda

The Agency conducted research late last year which showed that the top 5 things that people want to access are their test scans and results, notes from their GP, information on medicines they have been prescribed, Medicare information and their immunisation status.

At the end of April, of the 22.75 My Health Records nearly 70% of all records had information in them, and nearly 10 million of them had their immunisation Register. The Agency continued to upload immunisation details throughout May.

In other interesting stats, healthcare providers uploaded more than 61,000 documents in April that were viewed by someone else. This was also an increase of more than 280 per cent compared to April last year.

The most recent information is available on the My Health Record statistics page.

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https://www.theaustralian.com.au/nation/politics/coronavirus-social-media-fuels-mental-crisis/news-story/afdd4d7dc4f12f329cd3156efb93bcd1

Coronavirus: social media fuels mental crisis

John Ferguson

A dramatic surge in social media use during the pandemic is fuelling the nation’s mental health crisis, increasing calls for Facebook and Twitter to deal with false and misleading information.

Medical experts are confronting a growing number of people falling ill after relentlessly trawling social media for answers on the COVID-19 virus and the econo­mic and social fallout.

The Morrison government has said it will hold the social media ­giants to account for false and misleading medical inform­a­tion­ posing risks to the community.

As many as 16 million Australians were active on Facebook in April, with the numbers climbing during the pandemic. Twitter says daily use climbed 24 per cent glob­ally in the first quarter of this year.

Meanwhile, the internet has been swamped with wrong and misleading claims on the coronavirus that have included falsehoods that the 5G network was a transmitter of COVID-19 and that billionaire businessman Bill Gates was behind the pandemic.

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https://www.smh.com.au/technology/harm-against-humans-rights-chief-warns-of-facial-recognition-threat-20200611-p551o6.html

'Harm against humans': Rights chief warns of facial recognition threat

By Tim Biggs

June 13, 2020 — 12.00am

Australian Human Rights Commissioner Edward Santow has repeated his call for the use of facial recognition technology to be strictly regulated, saying that law enforcement agencies shouldn't be allowed to use it without proper safeguards in place.

"At the moment there are not strong and clear enough legal protections in place to prevent the misuse of facial recognition in high stakes areas like policing or law enforcement," he told The Age and The Sydney Morning Herald.

"We want to see this new form of technology developed in a way that is safe and provides economic opportunities, but we need safeguards that prevent harm to humans."

His comments come as US tech giants IBM, Amazon and Microsoft all pulled their facial recognition services out of police hands in the US.

Last week IBM announced it could not condone facial recognition technologies that allowed for mass surveillance and racial profiling and that it would end its development of facial recognition products. Amazon subsequently announced a one-year freeze on the availability of its facial recognition tools to law enforcement, and Microsoft said it would not provide the technology to law enforcement until federal legislation was in place. The announcements came as many in the United States continued to protest racially biased policing.

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https://www.melbsportsmed.com.au/2020/06/your-results-your-immunisation-history/

Your results, your immunisation history

  • June 12, 2020 ADHA Propaganda

At The Melbourne Sports Medicine Centre we are strong supporters of the My Health Record, a centralised record of your medical history accessible by you and your nominated health professionals.

Unless you have opted out, you will have a My Health Record. You access your My Health Record via your MyGov account.

If you contact us for a copy of any results, or a copy of your immunisation history, we will upload it directly to your My Health Record. It is then permanently available to you and anyone you wish to share the information with.

In most cases your results will appear under the Event Summary section of your My Health Record, your immunisation history will appear under your Shared Health Summary.

If you have any questions about this, please don’t hesitate to contact our friendly administration team on 96509372 or 9650 4284.

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https://www.theaustralian.com.au/business/technology/protecting-data-in-the-rush-to-relax-working-restrictions/news-story/b86a3be744da0261bd099291d571586d

Protecting data in the rush to relax working restrictions

JAMIE HUMPHREY

As Australian workers eye a return to the office, it is critical businesses consider all the risks rather than cut corners in the rush to relax working restrictions. While hand sanitiser, social distancing, and face masks are set to become prominent features when white-collar workers return to CBDs across the nation, enterprises must implement similar hygiene practices when it comes to data governance.

While the health and wellbeing of employees is paramount, the health of IT systems and data cannot be ignored. Thousands of workers will soon begin commuting to head offices for the first time since March, bringing with them devices that haven’t been connected to corporate networks in months.

This influx of devices presents a number of challenges that must be addressed. Key among them is the need to properly classify and manage data stored upon them to ensure there are no privacy, security, or regulatory blind spots as business resumes.

Automated governance ensures accuracy, accelerates productivity

While enterprises are developing strategies to accommodate workers returning to the office, the same gravity must be given to how data and devices will be safely reintegrated into IT architectures.

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https://www.theaustralian.com.au/business/technology/forget-digital-transformation-2020-is-the-year-of-digital-acceleration/news-story/3d7545e71ea273db3425b64801a2c078

Forget digital transformation, 2020 is the year of digital acceleration

Jeff Lawson

Since roughly the turn of the millennium, companies have been gradually transforming themselves with digital technologies to adapt to new realities of the internet and mobile, both as enablers of new products, ideas, and workflows — and to fend off competition from digital disrupters. We've seen industry after industry transformed by digital — transportation has been transformed by Uber and Lyft and the mobile phones providing transportation on demand, hospitality has been up-ended by Airbnb, banking has become an app instead of a storefront. You get the idea.

Companies have spent years plotting out their digital strategies, hiring consultants to help them "imagneer" the future of their firms, and carefully started transformations of their cultures, their products, and their talent. It's not uncommon for a Fortune 500 company to hire a Chief Digital Officer, who spends months developing a digital transformation strategy, fights for budget, and then iteratively quarter over quarter, slowly chips away at the monoliths of the past, modernising and upgrading systems to support modern ways of interacting with a company. Projects carefully vetted. Teams built. Consultants hired. It's painful, but it's hard to turn the big ship that is a large enterprise.

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https://www.lexology.com/library/detail.aspx?g=9dae7e54-8ebf-4c01-ada2-f35d21a330a8

Foreign signals intelligence: How does The Australian Signals Directorate defend Australia from global threats?

Nyman Gibson Miralis

The Australian Signals Directorate (ASD) aims to defend Australia from global threats through the provision of foreign signals intelligence, cyber security and offensive cyber operations, as directed by Government.

ASD provides the Australian Government with intelligence and cyber security expertise, policy and advice that protects our national security and sovereignty, and practical support that informs law enforcement and military operations.

In its 2019-2020 Corporate Plan, ASD provides insight into its functions, strategic plans, operating context and oversight framework.

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https://ajp.com.au/news/certainty-at-last-7cpa-signed/

Certainty at last: 7CPA signed

Megan Haggan12/06/2020

The Seventh Community Pharmacy Agreement has been signed

The long-awaited Agreement was signed in Canberra on Thursday night.

The Pharmacy Guild says the signing of the long-awaited Agreement provides certainty and stability for Australia’s 5,800 community pharmacies, and ensures the delivery of “world class” pharmacy services to Australian patients.

The National President of the Pharmacy Guild of Australia, George Tambassis, said: “This is an Agreement for the times – negotiated over 12 months between the Commonwealth and the Pharmacy Guild, with the backdrop in 2020 of the COVID-19 pandemic.

“The Pharmacy Guild thanks the Minister for Health, Greg Hunt, and the Department of Health for reaching this Agreement in the interests of all Australian patients who rely on their local pharmacy for medicines, advice and professional pharmacy services,” Mr Tambassis said.

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https://www.theaustralian.com.au/commentary/robodebt-a-lesson-in-how-not-to-use-technology/news-story/ae2a3d38b5b9fad4bdab0481202f50c5

Robo-debt a lesson in how not to use technology

George Williams

Robo-debt is a textbook example of how not to deploy technology in government decision-making. An initiative designed to save revenue has instead led the federal government to repay $721m to 373,000 people. However, care must be taken not to draw the wrong lessons­. One flawed program does not destroy the case for governments to use technology to improve services and ensure public money goes to the right recipients.

The private sector has demonstrated the enormous benefits of automation and the smart use of new technologies. These include gains in productivity, reduced costs and more accessible services. There are few Australians who would give up online banking in favour of returning to lengthy queues at their branch or do away with the convenience and cost savings of online shopping.

Automation also promises major benefits to government. Well-designed systems can make government services more accur­ate, efficient and fair, such as by limiting the potential for human bias and error. They can also ­extend taxpayer dollars so that services can reach many more people. An example is in legal services, where government funding of legal aid and community legal centres is critically important to helping thousands of vulnerable people, yet still falls well short of what is needed.

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https://www.digitalhealth.gov.au/news-and-events/news/media-release-better-connected-healthcare-system-already-showing-improved-secure-transfer-of-patient-information

Media release - Better connected healthcare system already showing improved secure transfer of patient information

10 June 2020: Australia has a world class health system, and the COVID-19 pandemic has highlighted how important technology is to allow healthcare providers to communicate with each other securely and immediately.

Out of date contact details that healthcare providers have about healthcare services and other practitioners can mean that patients’ medical documents and information is not able to be sent from one healthcare provider to another. In a world where consumers can no longer be a conduit for delivering a referral letter or test result to another provider, and where our postal services are over capacity, an up to date electronic registry is more important than ever.

The Australian Digital Health Agency has built a Service Registration Assistant (SRA) to solve this problem. The SRA keeps healthcare service and practitioner information up to date with changes to contact details available immediately to authorised users.

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https://ama.com.au/gp-network-news/national-authentication-services-health-survey

National Authentication Services for Health

11 Jun 2020


The Australian Digital Health Agency (ADHA) is conducting a short 5-minute survey to get feedback from National Authentication Services for Health (NASH) users on the ease of accessing and renewing NASH certificates. 

This is your chance to tell ADHA about any pain points associated with NASH so they can be addressed and improved.  

The survey will be open until COB Friday 19 June 2020 and can be accessed here.

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https://wildhealth.net.au/navigating-the-goldrush-of-digital-health-apps/

Navigating the ‘goldrush’ of digital health apps

  June 10, 2020    

Recent innovations in digital health have seen a dramatic increase in the number of available mobile health apps. But how trustworthy are they?

In this episode of the Talking HealthTech podcast, MetaOptima’s general manager Peter Birch chats to the managing director of Semantic Consulting Tim Blake about the Digital Health Guide, a new platform which aims to provide evidence-based information about 300,000 plus health apps currently on the market.

Mr Blake says that whilst it is exciting to see so much innovation happening in the digital health space, it is difficult to make informed decisions about which apps to use due to the quantity available.

“Some are unhelpful, some are downright dangerous. And only a small proportion are really, really good”, he said.

The lack of regulation around apps providing medical advice means that they sometimes make false claims, which can delay proper treatment. There is also the issue of geographical barriers being eroded in the digital space, meaning apps which do not comply with Australian regulation are available to the public.

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https://wildhealth.net.au/the-ugly-truth-about-disasters-and-digital-health/

The ugly truth about disasters and digital health

June 10, 2020    

Six reasons why things will never go back to the way they were in digital health, and how we could still manage to squander such an opportunity if we’re not careful.

Early on in this pandemic, the simple mention of COVID-19 in any story would double our user clicks. We even had a live COVID-19 blog in our sister publication, The Medical Republic, which did record numbers.

Now we are almost trying to avoid using the term, such is the fatigue now being experienced by most of our readers, not just in their day to day working lives as medical professionals but in everyday media.

If you want to get a sense of the mindless repetition in messaging that is starting to make us numb, then check out this YouTube video comparing how everyday consumer brands have come up with exactly the same banal approach to treating their customers during COVID-19.

It’s a worry, because in digital health, COVID-19 is the most important event in decades for showcasing just how effective the sector can be for solving major issues in our healthcare system, and just how good we are at solving them when we really want and need to. We can’t really afford for the term, and the experience, to start fading from our psyche.

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https://itwire.com/business-technology/australian-execs-see-widespread-benefits,-monetisation-%E2%80%98opportunities%E2%80%99-from-5g.html

Thursday, 11 June 2020 11:22

Australian execs see widespread benefits, monetisation ‘opportunities’ from 5G

By Peter Dinham

Australian executives believe 5G will benefit society as a whole, not just smartphone users, according to new research that reveals businesses also believe 5G will be the “most revolutionary” network development, and create new opportunities for monetisation of the technology.

The study by management consulting and professional services firm Accenture of more than 2,600 business and technology decision makers across 12 industry sectors globally – including 200 in Australia - found over three-quarters (77%) of respondents agree 5G will allow them to become far more connected in what they do.

The study also revealed 80% of Australian decision makers believe 5G will create opportunities for new business models and monetisation opportunities, and provide productivity gains to their organisations, according to 75% of Australian respondents.

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https://www.ausdoc.com.au/news/dont-hang-telehealth-campaign-sign-petition

Don't Hang Up on Telehealth campaign - sign the petition

Australian Doctor launches campaign urging the government to bring Medicare into the 21st century

10th June 2020

By Paul Smith

This week, Australian Doctor launches its Don’t Hang Up on Telehealth petition, a call on the Federal Government to ensure continued Medicare funding for phone and video consults.

An emergency measure in response to the COVID-19 pandemic, the funding is due to end in September.

As the true voice of the profession, we ask you to sign our open letter to Minister for Health Greg Hunt explaining why the reform is urgently needed.

Paul Smith

Australian Doctor editor

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https://www.theaustralian.com.au/business/technology/amazon-suspends-police-use-of-facial-recognition-tech/news-story/fbab2e7994f6dddd1f47672c8bd94100

Amazon suspends police use of facial recognition tech

Amazon said it is halting law-enforcement use of its facial-recognition software, adding its voice to a growing chorus of companies, politicians and civil rights advocates calling for greater regulation of the surveillance technology amid widespread concern about its potential for racial bias.

“We hope this one-year moratorium might give Congress enough time to implement appropriate rules, and we stand ready to help if requested,” Amazon said in a blog post Wednesday. The retailing giant said it has been advocating for strong government regulation of the use of facial-recognition technology, and Congress appeared ready to take on that challenge.

Police tactics and law enforcement’s use of technology has come under increasing scrutiny with the wave of nationwide protests triggered by the police killing of George Floyd.

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https://itwire.com/business-it-news/business-intelligence/asia-pacific-emerging-as-global-ai-epicentre,-says-analyst.html

Wednesday, 10 June 2020 15:54

Asia Pacific emerging as global AI epicentre, says analyst

By Peter Dinham

Supportive government framework and policies are expected to enable the Asia-Pacific (APAC) region to emerge as the global epicentre for the growth of artificial intelligence (AI), according to one global analytics firm.

According to GlobalData several countries across the region are focusing on leveraging AI, enhancing productivity and competitiveness and, though the key objectives of different government entities may vary from each other, “all of them want to leverage their strengths to emerge either as AI innovation drivers or leaders”.

Sunil Kumar Verma, Lead ICT analyst at GlobalData, says that “despite their different priorities, countries strive to accomplish four common and prime objectives by leveraging AI - formulate policies for workforce in an automated economy, job creation across emerging sectors which leverage new technologies, build data ecosystem to be leveraged by cross-verticals to foster innovations and intelligent mitigation of impact on workers impacted by adopting AI and risk reduction”.

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https://itwire.com/government-tech-policy/asio-chief-says-he-only-seek-new-laws-that-are-proportionate.html

Wednesday, 10 June 2020 11:54

ASIO chief says he only seeks new laws that are 'proportionate'

By Sam Varghese

Privacy is paramount but not total, because there is a balance between privacy and security, ASIO chief Mike Burgess claims, adding that "under the rule of law when appropriate warrants are in place, law enforcement or ASIO should be able to get access to something".

He was speaking on a podcast at the Institute of Public Administration Australia on Tuesday.

His words were part of an argument that has been mounted ad infinitum over the past several years as intelligence agencies have sought to mount a move to justify the breaking of encryption.

Burgess referred to the 2016 case where the FBI demanded that Apple create a new version of its iOS operating system so that the agency could guess the passcode on an iPhone 5 that was owned by a terrorist. Apple refused and finally the FBI paid a commercial firm to get the data.

"Apple's view is that privacy is paramount and they want to design a phone that actually no one can access and because if they give some country access, they have to give it to all countries," he said.

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https://www.theaustralian.com.au/business/technology/facebook-moderation-grossly-inadequate/news-story/b9fea47e303b8204a55568fd8ee1ad0a

Facebook moderation ‘grossly inadequate’

David Swan

Facebook's content moderation is 'grossly inadequate' and should be brought in-house rather than farmed out to third-party contractors, a new report from the NYU Stern Center for Business and Human Rights has found.

The report, titled 'Who Moderates the Social Media Giants?' found that Facebook's moderators, whose job it is to view hundreds of disturbing posts a day, are paid little and often not adequately supported.

The company has around 15,000 moderators globally, and most of them are third-party contractors who work from 20 different sites worldwide. It's currently facing multiple class action lawsuits from contractors who say they've shown symptoms of post-traumatic stress disorder (PTSD).

The report also says Facebook's moderators are ill-equipped to deal with the rise of fake news and misinformation, and that independent journalism organisations and speciality websites are better placed to conduct fact checking.

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https://www.smh.com.au/technology/ibm-scraps-face-recognition-development-over-racial-profiling-concerns-20200610-p55134.html

IBM scraps face recognition development over racial profiling concerns

By Hasan Chowdhury

June 10, 2020 — 9.19am

IBM says it is scrapping its facial recognition business over concerns about how it can be used for mass surveillance and racial profiling.

In a letter to US Congress members Arvind Krishna, IBM's chief executive, confirmed the company's shift as it looks to "advance racial equality".

"IBM opposes and will not condone uses of any technology, including facial recognition technology, offered by other vendors for mass surveillance, racial profiling, violations of basic human rights and freedoms," he wrote.

Mr Krishna was addressing Democrats who have been working on police reform legislation in Congress in response to the death of George Floyd and others in law enforcement interactions that have sparked a worldwide reckoning over racial injustice.

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https://www.smh.com.au/world/north-america/twitter-s-plan-to-challenge-5g-conspiracy-theories-backfires-20200610-p5511w.html

Twitter's plan to challenge 5G conspiracy theories backfires

By Laurence Dodds

June 10, 2020 — 7.34am

One month after promising to impose warning labels on misleading tweets about coronavirus, Twitter is still failing to accurately distinguish factual information from fake news.

Starting in early May, the company has been using artificial intelligence to identify misinformation and apply mild or strong warnings depending on how "dangerous" it is, aiming to expand them to other topics in future.

The policy is part of an ongoing attempt to clean up Twitter's service, which has already entangled both it and its rivals Facebook and Snapchat in a furious row with Donald Trump.

But since then, Twitter's misinformation labels have frequently lapsed into farce, wrongly catching obscene jokes, factual news headlines and complaints about false claims while leaving diehard conspiracy theorists untouched.

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https://www.ausdoc.com.au/news/how-successful-aussie-doctor-ended-streets

How a successful Aussie doctor ended up on the streets

Dr Andrew Rochford, an emergency doctor and media personality, is one of five participants in SBS's latest season of Filthy Rich & Homeless

9th June 2020

By Heather Saxena

After a few days living rough, emergency doctor and media personality Dr Andrew Rochford was a shadow of himself.

The Sydney doctor spent 10 days on the street after agreeing to take part in an “immersive” homeless experience for season three of SBS’s Filthy Rich & Homeless, hosted by journalist Indira Naidoo.

The reality of living on the streets very quickly took a physical and mental toll.

“I’ve already noticed that I’m more stooped over,” he admitted during the first episode, which aired on Tuesday evening.

“In 24 hours, I feel 10-years older.

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http://medicalrepublic.com.au/continuity-key-to-keeping-telehealth-viable/29971

9 June 2020

Continuity key to keeping telehealth viable  

COVID-19 Policy Telehealth Telehealth

Dr Stephen Duckett

The introduction of telehealth was a stand-out success of the health response to the COVID-19 pandemic. Expansion of telehealth should be part of the new normal, but this should not simply be a roll-over of the pandemic items.

Starting in mid-March 2020, the government drip-fed changes to facilitate telehealth in primary care. Two groups of items were introduced: one for video-conference consultations, and one for telephone consultations if video was not available.

Telehealth has been advocated for decades as a way of enhancing access to care for people living in rural and remote Australia. But telehealth has faced numerous barriers, not least equivocal Commonwealth government support, and poor internet connectivity in rural and remote Australia. Take-up was low.

Telehealth is prone to a “woodwork effect”. That is, where demand comes out of the woodwork when a new benefit is available. The risks of over-servicing, misuse by some providers with predatory business models, and fraud, are real, but the benefits of telehealth are undeniable. However, especially in the context of increasing prevalence of chronic disease, telehealth items should enhance continuity of care, which benefits patients and reduces costs, and not further fragment the primary care system.

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https://www.theaustralian.com.au/business/pandemic-a-chance-to-bolster-technology/news-story/2b45315f4568562cad14756ec45a7925

Pandemic a chance to bolster technology

Cliona O’Dowd

Australia’s first-mover advantage in emerging from the coronavirus shutdown has opened up a once-in-a-generation opportunity to bring about meaningful economic reform that will boost the nation’s prosperity, according to Yasser El-Ansary, chief executive of the Australian Investment Council.

The acceleration and development of domestic technology would help to future-proof Australia and give the nation a competitive edge over other developed economies, Mr El-Ansary said as he called for a doubling of the size and output of our technology industry by 2030.

“We have a fantastic opportunity to move ahead of other countries and globalised marketplaces, so we need to use that to our advantage. And technology becomes a pretty central part of our thinking here, which is that we can do a lot over the coming months and into the next couple of years to grow our technology capability,” Mr El-Ansary told The Australian.

“And a big part of that is growing the pipeline of investment capital moving into the technology sector and into businesses across all sectors to enable technology to really turbocharge the growth and acceleration and expansion.”

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https://www.smh.com.au/technology/experts-warn-of-new-strains-of-misinformation-as-covid-19-seeds-conspiracy-theories-20200603-p54yyl.html

Experts warn of new strains of misinformation as COVID-19 seeds conspiracy theories

By Tim Biggs

June 8, 2020 — 3.33pm

The collision of 5G and anti-vaccination conspiracy theories could negatively impact both the 5G rollout and prospective COVID-19 immunisation programs, with experts warning the unscientific narratives linking the two topics are continuing to gain traction online.

Recent protests have brought emerging conspiracy theories out of cyberspace and onto the streets of both Melbourne and Sydney, with demonstrators variously claiming that 5G radiation is harmful, that COVID-19 is part of a global conspiracy and that 5G can be used to infect people with COVID-19.

Anti-vax and 5G protesters rallied in Melbourne and Sydney today, defying coronavirus restrictions.

All these theories are disputed by broad scientific consensus — with a link between virus and radio waves debunked as physically impossible — but they are propagated by a growing number of YouTube videos, Facebook pages, Twitter posts and celebrity Instagram stories.

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https://www.smh.com.au/technology/you-are-probably-spreading-misinformation-heres-how-to-stop-20200608-p550ez.html

You are probably spreading misinformation. Here's how to stop.

By Geoffrey A. Fowler

June 8, 2020 — 11.21am

Everyone knows you shouldn't feed a troll. But more than ever, you should go out of the way not to retweet, share or follow one, either.

First came the pandemic. Now we're facing an infodemic. Misinformation from so-called trolls, bots and other online agitators is spiking about the death of George Floyd and Black Lives Matter protests, following a tsunami of falsehoods about the coronavirus. And the people who care most intensely about those issues may be inadvertently spreading it further.

A series of viral videos showing social media influencers posing for photo ops at Black Lives Matter protests throughout the US has left people fuming.

To avoid being taken advantage of, we need to learn their ways; and learn some new techniques of our own to challenge what we see on Twitter, Facebook, Instagram, WhatsApp, YouTube and Reddit. Whether you're 16 or 60, spending a few seconds to do the things I list below can help keep you from becoming a tool in someone else's information war.

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https://www.smh.com.au/business/banking-and-finance/covid-speeds-up-digital-banking-revolution-in-10-weeks-not-five-years-20200528-p54x9u.html

COVID speeds up digital banking revolution in '10 weeks not five years'

By Clancy Yeates

June 8, 2020 — 11.07am

NAB’s chief executive Ross McEwan neatly summed up the extraordinary pace of change in consumers’ relationship with banking when he said recently: "Permanent change, in my mind, has just been made in 10 weeks. It would have taken us another five years."

McEwan was referring to the rapid take-up of digital payments since coronavirus upended our lives. The trend was well underway before the virus appeared, but the pandemic has sped up the pace of change to a rate of knots.

What is more, leading bankers say the shifts in behaviour are here to stay. For banks and investors it is a mixed blessing.

Coronavirus has transformed more than just our shopping habits - it is fundamentally changing some of the key ways in which Australians deal with money itself. On the rare occasions when people have ventured outside to visit shops in recent months, they’ve shunned cash for fear of spreading the virus, instead tapping their card or phone at the checkout.

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https://www.afr.com/technology/this-is-why-facebook-will-never-fact-check-donald-trump-20200608-p550gm

This is why Facebook will never fact-check Donald Trump

If it wants to stay this big and unregulated, the social media giant cannot afford to upset the rulers of countries where it operates, no matter how abhorrent their actions.

Rana Foroohar Contributor

Jun 8, 2020 – 11.47am

Oligarchs are immoral business leaders who, as Russia’s Vladimir Putin defined them in the Financial Times, use their “proximity to the authorities to receive super profits”.

That makes me wonder: is there any better description of Facebook chief executive Mark Zuckerberg — a man who caters to US President Donald Trump by refusing to remove his inaccurate and inflammatory posts from the social media platform — than an American oligarch?

Over the past few days, a number of tech companies, Twitter and Snapchat most notably, have decided that it’s a moral necessity to fact check and curb the power of Mr Trump to promote misinformation. The President has used social media for everything from making unsubstantiated charges of mail-in voter fraud, to claiming that the massive protests over the killing of George Floyd are “professionally organised” and have nothing to do with racial injustice.

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https://www.myhealthrecord.gov.au/news-and-media/events/electronic-prescriptions-update-for-nurse-practitioners

Electronic Prescriptions: Update for Nurse Practitioners

Details

Webinar ADHA Propaganda

Hosted by : Australian Digital Health Agency

Wednesday, June 17, 2020 - 18:30 to 20:00

Online

Sydney NSW 2000 Australia

Register

Australians will soon have the option to choose an electronic prescription as an alternative to paper prescriptions. 

Nurse practitioners can register for a webinar addressing the accelerated electronic prescription initiative announced as part of the COVID-19 National Health Plan. This session will focus on core electronic prescription capabilities and workflow aspects related to prescribers and their patients. 

There will also be an opportunity for questions. 

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Comments more than welcome!

David.

Monday, June 15, 2020

Weekly Australian Health IT Links – 15 June, 2020.

Here are a few I have come across the last week or so. Note: Each link is followed by a title and a few paragraphs. For the full article click on the link above title of the article. Note also that full access to some links may require site registration or subscription payment.

General Comment

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An interesting collection of stories with security again being a big theme. HealthEngine seems to be battling to escape trouble while we are told the NBN is fixed and all we have to do is get our money back!

It is a serious issue when we discover that the Lion Breach might block beer supplies!

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https://www.ausdoc.com.au/news/healthengine-made-2-million-selling-patient-information-court-told

HealthEngine made $2 million from selling patient information, court told

But judge rejects company's settlement with the ACCC, saying it was less than the profits it was making

11th June 2020

By AAP

The HealthEngine booking service made nearly $2 million for selling on patient information to insurance brokers, the Federal Court of Australia has been told.

A formal decision on whether the country's largest medical booking platform is guilty of deceptive and misleading conduct is still to be handed down.

But from April 2014 to June 2018, the company allegedly provided the details of 135,000 patients — including names, phone numbers and dates of birth — to nine different health insurance brokers, generating some $1.8 million.

It also failed to publish over 70,000 negative patient reviews of GP practices and other healthcare providers as well as doctoring others to delete paragraphs containing criticism, according to the ACCC.

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https://www.adelaidenow.com.au/news/south-australia/years-go-by-and-deadly-chemo-blunder-fix-still-a-work-on-paper/news-story/757d7103efe3775eb97827689f87ed92

Years go by and deadly chemo blunder fix still a work on paper

Brad Crouch, Health Reporter, The Advertiser

June 7, 2020 9:30pm

SA Health has finally moved to issue a new tender for a fail-safe chemotherapy dosing system as years after recommendations for swift action following the deadly underdosing blunder were handed down.

Underdosing victim Andrew Knox said he was caught in an “endless groundhog day” nightmare of promises to fix the system and noted, even with the latest move, a new system would not be in place until next year.

As revealed by The Advertiser last October, plans for a new backup computer program designed to prevent a repeat of underdosing patients were dumped after a risk assessment found the tender was not up to standard.

It followed the scandal exposed by The Advertiser which showed 10 seriously ill cancer patients were underdosed in the bungle between 2014 and 2015, and four have since died.

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https://www.theguardian.com/australia-news/2020/may/19/nsw-and-victoria-are-unable-to-use-covidsafe-apps-data-for-contact-tracing

NSW is unable to use Covidsafe app’s data for contact tracing

Exclusive: No Australian state has reported using data for contact tracing coronavirus cases since it was released a month ago

@joshgnosis

Australia’s most populous state, and the state with the most coronavirus cases, has not yet been able to use the Covidsafe app for contact tracing.

In nearly a month since it launched, more than 5.87 million Australians have downloaded and registered to use the Covidsafe contact-tracing app, which is designed to make it easier for state health officials to find close contacts in the event a user tests positive for coronavirus.

Last week, state health department contact tracers received training in how to access the data, but no states have yet reported using the data for contact tracing.

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https://www.afr.com/politics/federal/states-leave-covidsafe-app-untouched-amid-flattened-curve-20200609-p550us

States leave COVIDSafe app untouched amid flattened curve

Tom McIlroy Political reporter

Jun 9, 2020 – 5.34pm

The federal government's COVIDSafe app has been used to track only a tiny number of confirmed coronavirus cases, the result of Australia's success in flattening the pandemic curve.

Despite 6.2 million Australians downloading the application as part of efforts to ease coronavirus restrictions, low case numbers have seen contact tracers in most states and territories with no need to access the data.

It would be central to the fight against a second wave of the virus or where local clusters are identified.

NSW Health told The Australian Financial Review data from the app had been accessed fewer than 10 times so far, because most new confirmed cases since late May had been in hotel quarantine.

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https://www.news.com.au/technology/gadgets/mobile-phones/coronavirus-health-department-confirms-it-has-barely-used-australias-covidsafe-app/news-story/5fe0f08257a8e00759034688150e50c6

Coronavirus: Health department confirms it has barely used Australia’s COVIDSafe app

The government’s coronavirus tracking app launched with a whole lot of hype. A new admission shows one health department has barely used it.

Samantha Maiden @samanthamaiden

news.com.au June 10, 20206:53am

It was billed as the magic key that would unlock the nation’s economy and protect the nation from a second wave of the coronavirus.

Just weeks ago, Prime Minister Scott Morrison claimed the COVIDSafe app was so important he linked it directly with whether economic restrictions could be safely lifted.

“We need that tool so that we can open up the economy. And that’s why it’s so important,” he said.

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https://www.itnews.com.au/news/dta-swamped-with-covidsafe-app-feedback-in-first-month-549114

DTA swamped with COVIDSafe app feedback in first month

By Justin Hendry on Jun 12, 2020 12:42PM

Receives over 20,000 pieces of feedback from users and tech community.

The Digital Transformation Agency fielded 20,000 pieces of feedback from the community about the government’s COVIDSafe contract tracing app in its first month of operation, agency chief Randall Brugeaud has revealed.

Speaking at the Virtual Australian Public Sector Innovation Show this week, Brugeaud said “more than 20,000 emails and thousands of phone calls” offering feedback had been received directly following the app's launch in late April.

That may go some way towards explaining the the peak IT agency's delay in responding to enquiries from the tech community, including after the release of the source code for the application in early May.

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https://www.ausdoc.com.au/news/amazon-getting-ready-launch-gp-telehealth-service

Is Amazon getting ready to launch a GP telehealth service?

The retail giant has applied to trademark an Australian telehealth brand

12th June 2020

By Heather Saxena

There is speculation Amazon may be paving the way to offer GP care after it applied to trademark its own Australian telehealth brand called Amazon Care.

Lodged with the Federal Government’s Intellectual Property agency, the application lists a range of goods and services relating to the trademark including video, telephone and email-based consults with “family doctors” and other specialists.

It goes on to mention chronic disease management, skin checks and counselling, as well as an online prescription service.

Liam Harrison, a senior health industry analyst with IBISWorld, said the temporary addition of phone and video consultation items to the MBS in March could be acting as lure for the company.

But he stressed its focus on Australian healthcare would begin with online prescriptions, which the company would see as the most lucrative business in the long-term.

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https://www.ausdoc.com.au/news/telehealth-firm-says-sorry-bungle-let-patients-see-others-consults-uk

Telehealth firm says sorry for bungle that let patients see others' consults: UK

A software error meant some users of the Babylon Health app had access to other patients' video recordings

12th June 2020

By Heather Saxena

An international GP telehealth service has apologised after a software error in its app allowed some UK users to access video consultations for other patients.

Babylon Health was alerted to the problem by Rory Glover from Leeds, who accessed the app to check a prescription only to find dozens of videos in the consultation replay section.

When he clicked on one video, he realised the recording was a consultation with another patient, he told the BBC.

Mr Glover alerted the company to the breach while turning to social media to demand answers.

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https://www.ausdoc.com.au/opinion/app-forces-teens-face-future-sun-damage

App forces teens to face the future of sun damage

Siobhan Calafiore

Siobhan is a reporter with Australian Doctor Group.

29th May 2020

Can teenagers be scared — or perhaps scarred — into sun-smart behaviour?

That was the question asked by dermatologists after they developed an app which alters an image of a person’s face based on their skin type and various levels of UV exposure over a period of 5-25 years.

Called Sunface, it was used by medical students when visiting 52 classrooms in Brazilian secondary schools to discuss melanoma prevention with some 1600 students.

The photo-aged selfies of 734 of those pupils were projected onto a screen for the entire class to see — saggy skin, wrinkles, potential malignant skin lesions and all. 

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https://itwire.com/health/inmarsat-extends-seafarers-telemedicine-service-in-response-covid-19.html

Friday, 05 June 2020 14:22

Inmarsat extends seafarers' telemedicine service with COVID-19 response

By Peter Dinham

Satellite communications provider Inmarsat has ramped up its response to COVID-19, announcing additional initiatives aimed at improving seafarer wellbeing, including the launch of a new chatcard and the wider roll-out of a COVID-19 video telemedicine call service.

Inmarsat said in a statement on Friday the new initiatives include further collaboration with the International Seafarers’ Welfare and Assistance Network (ISWAN) and maritime charities.

Inmarsat says that as the pandemic has unfolded, it has worked closely with welfare ISWAN and the major maritime charities to ensure that seafarers stay connected “without the burden of additional financial anxiety”.

“Inmarsat is now offering crew access to ISWAN’s SeafarerHelp portal and live chat function via the company’s new onboard WiFi portal, Fleet Hotspot, as well as continuing to offer free voice phone calls to the service. It also continues to provide satellite phones to Port Chaplains in ports where a number of seafarers are stranded and have no access to the internet,” Inmarsat said.

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https://rpassistants.com.au/news/new-cpd-module-to-support-pharmacist-shared-medicines-list/

New CPD module to support pharmacist shared medicines list

Margaret Mielczarek

June 8, 2020

Media Release

8 June 2020

The Pharmaceutical Society of Australia (PSA) has developed a dedicated CPD module in partnership with the Australian Digital Health Agency (ADHA), equipping pharmacists and pharmacy staff with training on clinical documentation and use of the Pharmacist Shared Medicines List (PSML).

The PSML is a new clinical document type supported by the My Health Record System and contains detailed information about medicines a patient is known to be taking.

The list includes both prescription and non-prescription medicines, including ‘over-the-counter medicines and complementary medicines such as vitamins and herbal products and can only be prepared and uploaded to a patients My Health Record by a pharmacist.

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https://www.itnews.com.au/news/asio-chief-hits-out-at-obstructive-tech-companies-549041

ASIO chief hits out at 'obstructive' tech companies

By Justin Hendry on Jun 9, 2020 12:56PM

Calls for greater access to encrypted data.

Australia’s spy agency chief Mike Burgess has blasted technology platform providers for refusing to let law enforcement and national security agencies gain access to their end-to-end encrypted products.

The director-general of security at the Australian Security Intelligence Organisation, who stepped into the role last September after 18 months at the Australian Signals Directorate, warned that the country is less safe in the wake of COVID-19.

In an Institute of Public Administration Australia podcast, Burgess said that while private communication, such as in closed WhatsApp groups, was a “good thing” for normative society, providers should be more willing to work with law enforcement.

“The real challenge comes when you have a lawful need - so the police are investigating something or ASIO is investigating something and they’ve got a warrant and they want to get access and those providers actually refuse to actually cooperate with governments,” he said.

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ADHA

Software Developer Community Announcement
 
Electronic Prescribing
Technical Framework Documents
Updated

The Australian Digital Health Agency has released an update to the technical framework information to support the implementation of electronic prescribing. This updates the technical framework documents released on 18 March 2020.

Key improvements

This update includes changes to the Electronic Prescribing – Conformance Assessment Scheme and the Electronic Prescribing - Participating Software Conformance Profile documents.

Changes have been made to the Electronic Prescribing – Conformance Assessment Scheme document to permit the co-existence of multiple conformance profiles.

Changes to the Electronic Prescribing – Participating Software Conformance Profile v2.2 includes the following important revisions:

  • Temporary relaxation of all Active Script List (ASL) requirements
  • New requirements in alignment with State and Territory regulations
  • Requirements revision
  • Clarification notes throughout

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https://www.healthcareit.com.au/article/new-research-university-melbourne-analyze-health-and-well-being-health-practitioners

New research at University of Melbourne to analyze health and well-being of health practitioners

Dean Koh | 09 Jun 2020

A new research project which will look into the health of Australia’s health practitioners, aims to support the wellbeing of healthcare workers and protect patients from harm. The research is led by A/Professor Marie Bismark, a consultation liaison psychiatry registrar with Melbourne Health. She also leads a research team at the University of Melbourne.

WHY IT MATTERS

The project will explore why health practitioners in Australia have higher rates of burnout, depression, and suicide than other occupations. The research will consider a range of pressures on clinicians including extended work hours, misunderstandings of mandatory reporting, and the impact of the pandemic. A/Prof Bismark will also explore factors that support clinicians to thrive.

Previous research on clinician health has focused heavily on doctors. This research will be the first in the world to consider the health of all registered health professions, including nurses, dentists, physiotherapists, and occupational therapists. The hope is that the research will lead to a toolkit of measures and resources, tailored for the Australian context, and suitable for national use.

Part of the research involves confidential interviews with nurses, doctors, and physiotherapists with up to five years of clinical experience. These interviews will help to build a better understanding of the impact of compassionate clinical leadership on the wellbeing of health practitioners.

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https://newsroom.unsw.edu.au/news/health/heart-disease-and-stroke-research-awarded-47m-funding

Heart disease and stroke research awarded $4.7m funding

11 Jun 2020

Yolande Hutchinson

UNSW researchers are developing an app to reduce re-admission of stroke patients to hospital and an online shopping tool to reduce blood pressure.

Researchers from UNSW Sydney have been awarded more than $4.7 million in funding for three heart disease and stroke research projects.

The grants are part of $29 million for life-saving research initiatives announced by the Minister of Health, Greg Hunt, to tackle Australia’s two biggest killers – heart attacks and stroke.

This is the first round of disbursements from the government’s 10-year, $220 million investment to boost research into heart disease and stroke through the Medical Research Future Fund’s (MRFF) Cardiovascular Health Mission.

UNSW Deputy Vice-Chancellor, Research, Professor Nicholas Fisk, welcomed the large proportion of MRFF awards under this cardiovascular mission to UNSW researchers, and the emphasis on novel translational approaches exploiting apps, big data and algorithmic technologies.

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https://www.theaustralian.com.au/business/technology/accc-delays-googlefitbit-probe/news-story/4ebba80a179e0c656f319987c32c6823

ACCC plans new Facebook probe over Giphy Deal

John Durie

The ACCC campaign against the big tech platforms is continuing, with the regulator opening an investigation into Facebook’s $US400 million Giphy acquisition for potential breaches of the competition rules.

Giphy runs a search platform to allow people to search for animated GIF pictures and Facebook plans to fold the function into its Instagram platform.

The deal signed last month is a further boost to Facebook’s market power with 50 per cent of GIFs traffic already passing through Facebook Apps.

In a statement the ACCC said it would look at whether the deal “provides Facebook with data that will strengthen its market power in any markets; provides Facebook with data about its social media and online private messaging rivals, that may lead to a substantial lessening of competition; could lead to foreclosure of Facebook’s social media and online private messaging rivals.

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https://www.ausdoc.com.au/news/telehealth-company-rejects-claims-it-offers-vending-machine-gp-care

Telehealth company rejects claims it offers 'vending machine' GP care

Medinet has written to the RACGP saying its average video consult lasts 18 minutes

9th June 2020

By Antony Scholefield

The company accused of offering GP consults no better than a “vending machine” has written to the RACGP to defend its business, saying its average video consult lasts 18 minutes.

Medinet was thrown into the spotlight last month when the chair of the Independent Hospital Pricing Authority took to social media to bemoan his four-minute, 48-second consult conducted via instant messages.

The Medinet doctor allegedly prescribed Shane Solomon medication but then billed for a level C consult.

While the claim was later retracted, Mr Solomon said the consult was more like a “chatbox” consult and the “equivalent to a vending machine”.

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https://wildhealth.net.au/healthdirect-goes-cloud-in-a-few-days/

Healthdirect goes cloud – in a few days

    

Leading telehealth provider, Healthdirect Australia and MediRecords, Australia’s fast growing cloud patient management system vendor, joined together to deliver the National Coronavirus Helpline in just a few days

When COVID-19 hit HealthDirect had a huge problem. Its call centre was immediately overwhelmed, and it was running technology that couldn’t scale. How could the group, literally within days, expand its service by adding thousands more ‘seats’ which would direct users to geo located, appropriately qualified professionals?

And how could they do this with a real time system that was coordinating and sharing data and notes across Australia in hundreds of locations, so they could respond in real time to any patterns that were emerging via use? The National Coronavirus Helpline is an integral part of the Australian Government’s response to the Coronavirus (COVID-19) pandemic. The helpline was directed to rapidly scale-up in March 2020 to become a go-to source of truth for the public during a time of significant change and high anxiety.

The scale-up required Healthdirect Australia to quickly add hundreds more staff to the helpline, calling on call centre providers from around the country to meet demand. To achieve this, Healthdirect Australia needed a service provider agnostic call centre management platform.

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https://www.hinz.org.nz/news/511965/2.3-billion-needed-for-health-IT.htm

$2.3 billion needed for health IT

Tuesday, 9 June 2020  

eHealthNews.nz editor Rebecca McBeth

Around $2.3 billion is needed over the next decade to address issues with DHBs’ legacy systems and invest in technologies that enable new models of care, a government report says.

The Current State Assessment of DHB assets provides a comprehensive picture of the state of New Zealand’s hospital buildings and other assets to help guide future investment decisions.

It identifies core IT applications, such as patient administration and financial management systems, as an investment priority.

The report says DHBs have “maintained their IT assets in an environment of accumulated underinvestment” and New Zealand lacks the investment levels necessary to embrace rapid changes in health IT technologies.

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https://itwire.com/security/attackers-leak-second-lot-of-toll-documents-on-dark-web.html

Saturday, 06 June 2020 11:30

Attackers leak second lot of Toll documents on dark web

By Sam Varghese

The ransomware attackers who penetrated the website of the Australian logistics and transport provider Toll Group have released a second lot of documents which were exfiltrated during the attack on the company's website.

According to security sources, these documents relate to Toll's dealings with Samsung, the South Korean conglomerate, and were posted on 5 June.

There are two links, one being a text file that lists the names of the documents. The second, coming in at 4.6 gigabytes, includes the documents themselves.

Toll announced on 5 May that it had been compromised by ransomware known as Nefilim which attacks Windows systems. This was the second attack on Toll this year, with the first in February being through use of the Mailto ransomware.

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https://itwire.com/security/mybudget-lack-of-disclosure-shows-breach-law-no-use-to-public.html

Tuesday, 09 June 2020 09:00

MyBudget lack of disclosure shows breach law no use to public

By Sam Varghese

ANALYSIS The Federal Government needs to take a serious look at beefing up its law on data breaches considering the way in which companies refuse to divulge whether their clients data is at risk, with a prime case being Australian money management firm MyBudget.

The company is staying silent on whether it has paid a ransom to attackers who used the Mespinoza/Pysa ransomware to take down its website and keep clients from using it for two weeks. In fact, the company is yet to list the name of the ransomware that took it down.

On its outages page, the firm says: "The investigation into the malware incident that caused the outage is ongoing. At present, there is no credible evidence that significant data was accessed or will be misused." This is misleading at best.

The next sentence reads: "Until we can totally rule this out, we are taking all cautionary measures. We’re working with cyber security experts, government agencies and law enforcement bodies to take appropriate action and to keep you updated."

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https://www.smh.com.au/technology/drinks-giant-lion-hit-by-cyber-attack-as-hackers-target-corporate-australia-20200609-p550pu.html

Drinks giant Lion hit by cyber attack as hackers target corporate Australia

By Ben Grubb

June 9, 2020 — 2.43pm

The Australian beverages giant behind milk brands Dairy Farmers and Pura and XXXX Gold beer has been hit by a major cyber attack that has disrupted manufacturing and knocked out its internal IT systems.

Staff at Lion, which was previously known as Lion Nathan, lost remote access on Tuesday morning as a result of the attack, which has also impacted the processing of customer orders.

Lion employs approximately 7000 people across Australia and its dairy and drinks business, which employs 2300 workers, is currently the subject of a $600 million takeover bid by Chinese dairy giant Mengniu, part-owned by Chinese state-owned food processor COFCO.

The Foreign Investment Review Board is assessing the bid after the Australian Competition and Consumer Commission gave the offer the green light in February. Federal Treasurer Josh Frydenberg will have the final say over whether the sale goes ahead.

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https://www.itnews.com.au/news/lion-accidentally-directs-milk-orders-to-sydney-it-security-consultancy-549086

Lion accidentally directs milk orders to Sydney IT security consultancy

By Ry Crozier on Jun 10, 2020 12:00PM

In cyber attack mop-up mistake.

Beverage maker Lion had its Tasmanian customers try to place dairy orders with a Sydney-based cybersecurity consultancy after publishing the wrong phone number for customer service following a cyber attack.

The error was corrected by Tuesday night, but not before Cliffside Security spent the day fielding drink orders in addition to its usual sales calls.

“Today the strangest thing happened. From what I understand, a dairy company got hacked, and their systems went offline, so they updated their website with phone numbers for orders, and the last phone number is our Cliffside Security sales number (a mistake on their side),” Cliffside Security’s Director and Principal Consultant Adriano Leite said.

“So our number has been ringing the whole day, because of a hack (as usual) but now we're getting milk orders instead.”

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https://itwire.com/security/australian-drinks-maker-lion-shuts-systems-after-cyber-incident.html

Wednesday, 10 June 2020 05:51

Australian drinks maker Lion shuts systems after cyber incident

By Sam Varghese

Australian drinks manufacturer Lion has been forced to take down its IT systems following what is said to be a cyber incident.

The company said in a brief note on its website that it had "taken the precaution of shutting down our IT systems, causing some disruption to our suppliers and customers".

And Lion added: "We’re working with expert advisers to address the issue. We have alerted the authorities and are working hard to minimise disruption to customers and suppliers.

"We will provide further updates when we can, and we thank our customers and suppliers for their patience."

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https://www.itnews.com.au/news/fisher-paykel-appliances-struck-by-nefilim-ransomware-549102

Fisher & Paykel Appliances struck by Nefilim ransomware

By Juha Saarinen on Jun 10, 2020 2:04PM

Manufacturing and distribution impacted.

Fisher & Paykel Appliances is the latest big brand name to be struck down by ransomware, shutting down its operations while it recovered following the attack.

The whitegoods manufacturer's spokesperson Andrew Luxmoore confirmed the attack to iTnews, saying it took place early last week.

"The attempt was identified quickly and, as a result, we locked down our IT ecosystem immediately," he said.

"We are currently working with third party experts to restore our systems and our ability to take and fulfil orders, as well as introducing additional security measures."

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https://itwire.com/security/fisher-paykel-docs-released-on-dark-web-after-ransomware-attack.html

Thursday, 11 June 2020 08:26

Fisher & Paykel docs released on dark web after ransomware attack

By Sam Varghese

Appliance maker Fisher & Paykel has been hit by attackers using the Nefilim ransomware, that runs only on Microsoft's Windows systems, and some files exfiltrated by them have been released on the dark web, security sources tell iTWire.

This means that the company has not agreed to pay whatever ransom was demanded by the attackers.

Nefilim, which recently attacked logistics and transportation firm Toll Holdings, is one of the growing number of ransomware that exfiltrates victims' files before encrypting them on-site.

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https://www.smh.com.au/technology/fisher-and-paykel-honda-join-lion-on-hacker-hit-list-20200611-p551n5.html

Fisher and Paykel, Honda join Lion on hacker hit list

By Ben Grubb

June 11, 2020 — 4.06pm

Appliance manufacturer Fisher and Paykel and car maker Honda have joined a growing list of manufacturers hit by major cyber attacks, with hackers stealing sensitive information and shutting down operations.

The latest incidents come as Lion, the company behind XXXX Gold beer and Dairy Farmers, is still trying to recover from a ransomware attack that knocked out its systems this week.

On Tuesday, The Sydney Morning Herald and The Age revealed that beverage giant Lion had been hit by a major cyber attack that disrupted its operations.

Sources with direct knowledge of the situation have since confirmed that the attack on Lion's systems used ransomware, which locks up IT systems until a sum of money is paid to hackers.

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https://www.zdnet.com/article/lion-warns-of-beer-shortages-following-ransomware-attack/

Lion warns of beer shortages following ransomware attack

It said it survived COVID-19, but ransomware had other plans for the Australian beverage giant's supply operations.

By Asha Barbaschow | June 12, 2020 -- 06:43 GMT (16:43 AEST) | Topic: Security

Australian beverage giant Lion on Friday added further detail to the cyber incident it disclosed earlier this week, confirming it fell victim to a ransomware attack.

"Our investigations to date have shown that a system outage has been caused by ransomware. The ransomware targeted our computer systems. In response, we immediately shut down key systems as a precaution," it wrote.

Lion said its IT teams and cyber advisors are working around the clock to investigate the issue and are currently assessing how long the impacts would continue. 

"Our focus is on bringing systems back online safely so we can resume our business as usual manufacturing, and customer services," Lion said. "This is taking some time, but it is necessary that we work through this properly."

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https://www.afr.com/companies/telecommunications/it-s-the-end-of-the-beginning-for-the-nbn-20200610-p5519n

It's the end of the beginning for the NBN

It's not quite what Kevin Rudd envisioned back in 2009, but the NBN is finally finished. Now the government has to make back its money.

James Fernyhough Reporter

Jun 13, 2020 – 12.00am

Residents of the tranquil Scotland Island in Pittwater, just north of Sydney, will have their peace temporarily shattered next weekend by the sound of jackhammers, as workers in high-vis vests descend on the community armed with rolls of bright green cable.

At last, the National Broadband Network is arriving.

Scotland Island will be one of the last places in Australia to be connected to the NBN, ending 11 gruelling years of construction amid what was, climate wars aside, perhaps the most acrimonious political battle of the decade.

It's fitting that such an exclusive location should be among the last to get connected. The NBN was always touted as a social good as well as a savvy investment, meaning the wealthy segments of Australia have often been the last to receive the NBN.

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https://www.afr.com/companies/telecommunications/no-more-handouts-as-nbn-rollout-completes-20200612-p551zb

'No more handouts' as NBN rollout completes

James Fernyhough Reporter

Jun 12, 2020 – 4.30pm

Communications Minister Paul Fletcher says the government will pour no more federal funds into the National Broadband Network, signalling NBN Co must find other channels to fund the necessary future upgrades to the network.

The Commonwealth has committed $49 billion in equity and debt to fund the initial rollout, and Mr Fletcher told AFR Weekend that figure was final.

"We've provided the funding we said we would. The NBN has got to 11.5 million premises rolled out, and it's got additional debt finance from the private sector, so it's got what it needs," he said.

"Commonwealth funding to the NBN is capped at $49 billion. That is our position, it's been our position, and it will be our position. That has not changed."

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https://itwire.com/telecoms-and-nbn/nbn-peak-data-demands-easing-post-covid-19,-says-nbn-co.html

Friday, 12 June 2020 02:47

NBN peak broadband data demands 'easing' post-COVID 19, says NBN Co

By Peter Dinham

Peak data demand on the National Broadband Network's main wholesale access service has eased as Australians start returning to schools and workplaces, although peak throughput on the main NBN wholesale access service remains above the pre-COVID-19 baseline.

Figures from that latest Australian Broadband Data Demand report from NBN Co - the operators of the NBN - show that from Monday, 1 June to Sunday, 7 June, peak download throughput (the measure of data flowing through the NBN access network) during the busy evening period increased by 6% to 11.8 terabits per second (Tbps) on the main nbn wholesale service, compared to the last week of February (which NBN measures as its normal pre-COVID-19 baseline).

Australian Broadband Data Demand is a weekly report into the peak throughput recorded in a week during daytime business hours, early evening hours and busy evening hours.

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https://itwire.com/business-technology/drop-in-consumer-complaints-about-telcos.html

Wednesday, 10 June 2020 03:35

Drop in consumer complaints about telcos

By Peter Dinham

Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.

Communications Alliance (CA) says that for the January to March quarter 2020, the result means that, across the participants, “one service in every 1,389 services in operation during the quarter experienced an issue that resulted in a complaint being made to the TIO”.

CA’s comments are included in its most recent Complaints-in-Context report published on Wednesday, showing results for three quarterly periods since the report was expanded to capture a much larger group of Australia’s telecommunications service providers.

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https://itwire.com/telecoms-and-nbn/national-broadband-network-connections-reach-11-5-million-%E2%80%98milestone%E2%80%99.html

Sunday, 07 June 2020 22:58

National Broadband Network connections reach 11.5 million ‘milestone’

By Peter Dinham

Connections to the National Broadband National Broadband are ahead of schedule - with 11.5 million home and businesses already connected - and the Government announcing that NBN Co, the builders of the network, have already reached their 2019-20 end-of-year target.

Minister for Communications, Cyber Safety and the Arts, Paul Fletcher, said in a statement on Sunday the build of the NBN is now 99% complete with the 30 June 2020 build milestone achieved one month ahead of schedule “notwithstanding recent bushfires, floods and the COVID-19 pandemic”.

“Since the beginning of the year, more than 1 million premises have been declared Ready to Connect and more than 600,000 homes and businesses have signed up for an NBN service,” Minister Fletcher said.

“The resilience the NBN has shown in recent months, with more people working and studying at home, underlines the network’s strength and adaptability. The NBN has cemented its place as the nation’s digital backbone for productivity, connectivity and social cohesion.

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Enjoy!

David.

Sunday, June 14, 2020

This Looks Like A Mighty Big Call From The ADHA On Their Part In Digital Health.

The ADHA released on of their regular propaganda e-mails a day or so ago.

Here is the link to the release which points to the newsletter.

https://www.digitalhealth.gov.au/news-and-events/news/inside-digital-health-covid-19-special-edition-no-2-june-2020

I have to say the introduction really caught my eye:

COVID-19 Special Edition No 2 – June 2020

Message from the CEO

Governments, healthcare professionals, provider organisations and innovators have come together over the past three months to increase the capacity of Australia’s health sector to use digital technology and data to contain this virus.

Our success has provided governments the confidence to start easing restrictions and steer the country into the next stage.

The Australian Digital Health Agency launched the campaign ‘Don’t put your health on hold’ with interactive guides on how to get health services in a COVID world. We’ve released new online training for healthcare professionals on spotting and averting cyber security risks, and worked intensively with software organisations and professional peaks to fast track electronic prescriptions.

We look forward to continuing our work with you to support our health system at this critical time.

Bettina McMahon

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In the second para the CEO seems to be saying that it has been the extra use of Digital Health – as guided by the ADHA is the reason that the lockdown restrictions are being lifted.

I would suggest that is just nonsense. The success has been driven by some very skilled public health practitioners providing advice to Governments that has not only been followed but has, on balance, been pretty good and got us to where we are today.

I believe the ADHA has been rather opportunistic rolling out a pretty basic informational web site which mostly replicated information available from other Government sources.

A poll two weeks ago said it all:

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AusHealthIT Poll Number 529 – Results – 31st May, 2020.

Here are the results of the poll.

Do You Believe The ADHA Should Be Developing Consumer Facing Clinical Advice Websites Like The One Found At https://covid-19.digitalhealth.gov.au/?

Yes - They Have All The Expertise They Need 0% (0)

No - They Are Not Clinical Experts 100% (108)

I Have No Idea 0% (0)

Total votes: 108

A  unanimous vote. The ADHA should not be performing this sort of role!

Any insights on the poll welcome as a comment, as usual.

A good number of votes for some reason.  

It must also have been a very easy question with 0/108 readers were not sure how to respond.

Again, many, many thanks to all those that voted!  

David.

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Here is the official Government site if you need it.

https://www.australia.gov.au/

Really the ADHA seems to be just detached from the real world. At least they did not say the #myHealthRecord had been a vital component of the national success. I reckon even the ADHA would see that as a claim too far!

What do you think?

David.

AusHealthIT Poll Number 531 – Results – 14th June, 2020.

Here are the results of the poll.

After 4 Months How You Think The Australian Institute Of Digital Health (AIDH) Is Performing In Its Roles In Digital Health Advocacy, Networking And Education?

Great 0% (0)

OK 8% (8)

Neutral 24% (23)

Not Very Well 34% (32)

Really Poorly 14% (13)

What Is The AIDH? 20% (19)

I Have No Idea 0% (0)

Total votes: 95

It seems the recently created AIDH has a considerable amount of work to do to reach a reasonable level of public awareness and impact in the Australian Digital Health Domain.

Any insights on the poll welcome as a comment, as usual.

A good number of votes.

It must also have been a very easy question with 0/95 readers were not sure how to respond.

Again, many, many thanks to all those that voted!

David.