This blog is totally independent and has only three major objectives.
The first is to inform readers of news and happenings in the e-Health domain, both here in Australia and world-wide.
The second is to provide commentary on e-Health in Australia and to foster improvement where I can.
The third is to encourage discussion of the matters raised in the blog so hopefully readers can get a balanced view of what is really happening and what successes are being achieved.
Wednesday, March 09, 2016
Now This Is Really Well Overdue! Would Be Good If It Extended To The mHR!
The Australian National Audit Office has revealed it will undertake an in-depth audit into the implementation and benefits realised by the myGov service gateway.
MyGov has been progressively rolled out since early 2014, managed by the IT team at the Department of Human Services. It acts as an authentication layer providing single log-on access to a range of government transactions from tax returns to electronic health records.
It has been touted as a success by the Commonwealth, with 8.6 million registered users at last count and almost 200,000 logins every day, but its implementation has not been without controversy.
Frustrated users of the troubled myGov web portal now have the chance to contribute to an official review of the government web portal's performance by the Commonwealth's Audit Office.
The Australian National Audit Office wants stakeholders and members of the public to make submissions to its report which is due to be tabled in parliament in spring this year.
The giant Department of Human Services, which runs myGov, has had an unhappy recent history with ANAO audits after it was savaged in mid-2015 for its performance in answering its phones.
The Audit Office says it is conducting a "performance audit" of Human Services' performance in implementing myGov, and whether the intended benefits of the portal have been realised.
myGov was launched in 2013 and is used by several million Australians as a portal to access their Centrelink, Medicare, Child Support, Department of Veterans' Affairs, e-health, and DisabilityCare accounts.
The portal is a cornerstone of the Commonwealth's strategy of moving more and more transactions online, where they are cheap, and away from the traditional face-to-face or over-the-phone methods of service delivery.
But serious problems have emerged with the security and operability of the myGov, with users complaining of being locked out of their accounts, outages and other glitches.
There have also been serious concerns raised that the portal leaves users' information vulnerable to cyber-criminals.
Despite former Human Services Minister Stuart Robert lashing out at critics of the portal last month as "wrong" and "badly misinformed", the department has acknowledged some of the problems and initiated a program in January to identify and try to tackle the most serious issues.
As readers will know all Consumers need to go through the myGov portal to get at their mHR so having it work seamlessly - which it really doesn’t right now - is important. For example I don’t have a working mobile and the portal keeps demanding its number - sign of the times I guess!
I hope the audit will be followed up by looking at the mHR and fixing it up. No one else seems to know what to do….