This blog is totally independent, unpaid and has only three major objectives.
The first is to inform readers of news and happenings in the e-Health domain, both here in Australia and world-wide.
The second is to provide commentary on e-Health in Australia and to foster improvement where I can.
The third is to encourage discussion of the matters raised in the blog so hopefully readers can get a balanced view of what is really happening and what successes are being achieved.
Quote Of The Year
Timeless Quotes - Sadly The Late Paul Shetler - "Its not Your Health Record it's a Government Record Of Your Health Information"
H. L. Mencken - "For every complex problem there is an answer that is clear, simple, and wrong."
Friday, June 18, 2010
If Ever There Was Some Research To Learn From This is It!
Thursday, June 17, 2010
I Don’t Think I Can Go Much Longer Without a Comment on iSoft.
Since the 1st of June things have gone from bad to worse for iSoft.
On the 2nd the company updated the market with what will go down in history as the classic ‘good news, bad news’ press release.
The good news was the ‘go live’ of the core and crucial Hospital Product Lorenzo at the Morcambe Bay NHS Trust.
The bad news, in the same release, was as follows:
“At the same time, political uncertainty in the lead up to the recent UK election and the subsequent change in government, have together led to the deferral of decisions in relation to the English NPfiT program particularly for our partner Computer Sciences Corporation, Inc. For iSOFT, this has affected the timing and conclusion of negotiations surrounding the potential of an agreement with CSC in relation to the market opportunities in England and in particular the Southern cluster of English hospitals, as well as delays in milestone payments. The revenues associated with this agreement had been anticipated in fiscal 2010 and are now anticipated in fiscal 2011. However, as with any commercial negotiation, there is no certainty that revenues will ultimately flow.
Typically the Company earns disproportionately higher revenues in the final quarter of the fiscal year. The factors outlined above, which together with currency impacts as a result of the strong Australian dollar, have resulted in revised revenue, EBITDA and cash flow expectations for the period. Revenue for the 2010 fiscal year is being revised to the range of $440m to $455m. 2010 fiscal year EBITDA is likely to be in the range of $45M - $60M, before exceptional items. 2010 fiscal year operating cash flow has been impacted accordingly.”
----- End Extract.
Sadly for iSoft only a couple of months previously they had guided EBITDA to be around $109M with profit to be above $30M.
You simply do not give surprises to the market on this scale and expect there not to be a pretty severe reaction! There was.
As it was the share price has halved almost instantly and is now only 1/3 of what it was only six months ago.
Since the initial profit warning there have been further releases, (providing some extra explanations and also announcing Board changes) which have seemed to make things worse with the share price as I type being just 25.0 cents.
You can see the later releases and a good deal of other information here:
http://www.abnnewswire.net/companies/en/29476/iSOFT-Group-Limited
There is an article on the topic from the Australian here:
From an investor perspective there is no way this is a ‘buying opportunity’, probably until either the share stabilises or someone decides the company is now so cheap it is time to buy it out / take it over. To benefit from the latter you will want to be very sure the share price has bottomed any take a stake the day before the take-over offer is announced!
I wonder is the German e-Health company Compumed sniffing around as they say (they wanted to buy some/all of iSoft as I recall before IBA managed its merger / takeover). See here:
http://www.compumed.de/de/index.php
(If your German is up to it)
Right now all this is much too risky for me and note this is NOT financial advice!
From the e-Health perspective this is all quite sad and I really do hope our only substantial Australian company in the space can regain its footing, sort out the debt issues and move forward. There is clearly now a business that has proven it can deliver a complex e-Health product in Lorenzo and it would be a pity if just as this milestone is reached the company trips for a range of circumstances – some of which (currency value changes, government policy changes with new government in the UK) it clearly could not control.
There is also good news such as this:
iSOFT rolls out patient management system in Tasmania
Setting the basis for its $4.6 million agreement with the DHHS
- Chloe Herrick (Computerworld)
- 16 June, 2010 10:42
Hot on the heels of an ASX update aimed at reassuring investors about the state of the company, iSOFT (ASX:ISF) has announced it has completed the rollout of its $4.6 millionpatient management system across Tasmania.
The system, which claims to set the foundation for the Tasmanian Department of Health and Human Services' (DHHS) for a shared electronic health record system, was first announced in February 2008.
As reported by Computerworld Australia, the system will integrate patient information across all of Tasmania's public hospitals including the Royal Hobart, Launceston General, and North West Regional Acute Hospitals.
-----
I also believe we need a substantial scale in our e-Health provider participants to assist in keeping NETHA and DoHA practically focussed and it would be a pity if all the major players were from off shore.
I do hope this can all work out as there is a valuable business in the middle of all this temporary mess.
David.
For those with a long memory, some will recall I used to hold some iSoft shares.
These can I say I sold before the present issues arose, while I was still in the black from an investor perspective! I fear it will be a while before the shares recover to their year high of 93 cents or the all time high, near listing of $1.74. The perils of investing in the share-market!
David.
Wednesday, June 16, 2010
A Colourful Pie Chart From NEHTA That is Really a Huge Misleading Fantasy.
The NEHTA CEO is wandering around popping up a slide extolling the benefits that flow from e-Health as prepared by Booz and Company.
The presentation can be downloaded from here:
His slide is headed as follows
Economic value of e-health in 2020
TOTAL ANNUAL BENEFIT $7.6bn
Optimal use of pharmaceuticals (including generics) 2.3% ($200m)
Eliminating duplication of effort 8.1% ($600m)
Improved use of infrastructure 8.2% ($600m)
Enhanced workforce productivity 14.7% ($1.1bn)
Reduction of errors 36% ($2.8bn)
Enhanced adherence to best practices 30.6% ($2.3bn)
Source: Booze & Company Global E-Health Investment Model
The details of where this information can from the presentation referenced here:
http://aushealthit.blogspot.com/2010/05/major-study-confirms-value-from-e.html
On the next slide we have the following:
E-health will improve records management
18% of medical errors occur from inadequate patient information
50% of unnecessary acute episodes from lack of knowledge of patient condition
10% of all GP consults are with a patient the doctor has never seen before
25% of doctors’ time spent collecting data
Does anyone else notice the incoherence in all this? Is the NEHTA work plan really going to deliver the benefits cited above? Just where is the explanation of (and evidence for) how much of these 'so-called' will be altered by NEHTA's efforts and the PCEHRs proposed by Government?
The core issue I see in all this is the use of the term ‘e-health’ without really being clear just what is being talked about.
This list from the Booz Report (Page 12) provides some useful clues as to what is the core of e-health
Core E-Health Applications and Capabilities Defined
Connected care enables the electronic transfer of referral information from one provider to another and supports shared care plans where multiple providers are involved with the case treatment of a patient over time.
Decision support provides clinicians with access to guidelines, reminders, and best practices to improve patient outcomes by helping them to make more informed and cost-effective decisions.
Electronic medical records extend a clinical information system with comprehensive patient records, imaging, specialised clinical tools, and interfaces to the local administrative systems within a healthcare organisation.
Identity and access control provides the security infrastructure needed to maintain patient privacy, effectively identify and authenticate providers and patients, and control access to facilities and health information.
Medication management provides clinicians, patients, and dispensing pharmacies with information regarding a patient’s current and past medications, allergies, and basic medication-related decision support in the quest to eliminate medication errors.
Patient self-management provides patients with a portal view for managing their health records and researching health topics. In addition, the capability can provide secure, private patient communications with clinicians, enabling more effective participation in disease management programs and avoiding unnecessary visits to a clinic.
Quality and performance management provides a comprehensive database supporting intelligent performance reporting, monitoring, and the revision and improvement of care guidelines and best practices. It can also support clinical trials and academic research.
Shared summary care records (also referred to as EHRs) provide clinicians with summarized descriptions of the medical events in a patient’s history that may pertain to the current treatment, along with electronic access to detailed procedure, laboratory, and radiology reports.
----- End Extract.
What is obvious, when you take the suggested list of benefits and the core capabilities, is that the strategic and implementation emphasis has to be on provision of ICT support to providers if the majority of the benefits are to be genuinely harvested.
The big ticket benefits come from helping providers do their job better and more safely and all this discussion on Personally Controlled EHR (PCEHR) should be given much less emphasis until we really have nailed provider and hospital support and the communications between these health sector components.
The NEHTA focus on facilitation of messaging applications is correct as far as it goes, but improved GP and Hospital systems are probably even more (and certainly equally) important. These are where the main paydirt (read benefits) exists.
The issue is, of course, that to do this will actually cost some real money and needs to be properly planned, managed and executed. This is something we have not seen all that often recently!
The PCEHR, and its alleged benefits, is a smokescreen and needs to be named as such by those who should know better.
On a slightly different tack is it good to see how the Booz Study points out just how unbalanced the benefits flows and costs are between each of the different elements of the Health Sector (Providers, Consumers, Payers and Government).
David.
Tuesday, June 15, 2010
I Wonder Is This Planned To Be in Our Future? It Sure Looks Like It!
The following arrived a few days ago.
Health Space launched in Canada
09 Jun 2010
Candian telecoms firm Telus has announced the availability of Telus Health Space, it’s personal health records service based on Microsoft’s HealthVault platform.
The Telus PHR service is the first instance of HealthVault to be licensed internationally outside the US. Telus will market the PHR service to healthcare providers and insurers to offer to their members and patients. The company says 12 Canadian health organizations have signed up to collaborate on embedding applications, medical devices and educational materials.
Powered by Microsoft HealthVault, Telus Health Space will enable individual Canadians will be able to keep all their personal healthcare information – such as lab results and prescription information – in an online database for access over any Internet connection.
Telus says the new consumer health platform can serve as the foundation for building new models of care in Canada helping Canadians take an active role in living healthier lifestyles. Health Space is said to be support a variety of online tools for health and wellbeing and chronic disease management.
The platform is being offered for licensing by healthcare organizations, including provincial governments, health authorities, hospitals, insurers, individual practitioners and employers.
Telus Health Space is the first consumer health platform in Canada to gain Canada Health Infoway pre-implementation certification for providing a secure, interoperable application environment and personal health information platform.
.....
Link
Jon Hoeksma
Full article here:
http://www.ehealtheurope.net/news/5979/health_space_launched_in_canada
The full release can be read here:
http://about.telus.com/cgi-bin/media_news_viewer.cgi?news_id=1233&mode=2&news_year=2010
It has to be only a matter of time before DoHA sees this as a way to be seen to be actually doing something while NEHTA mucks around with the dream of its Individual EHR which despite multiple attempts has never been seen by COAG or the Government as a great idea worth funding.
It seems to me the risk of fracturing consumer e-Health from the e-Health providing support to consumers gets larger all the time with this fragmented and secretive approach.
This morning Karen Deane published a piece of very interesting reporting in the Australian.
What Labor has to show for e-health spendathon
- Karen Dearne
- From: Australian IT
- June 15, 2010 12:05AM
OPINION: THE Rudd government will spend a whopping $639,315 each and every day on "personally controlled" electronic health records.
That's not a typo.
Five weeks after the federal budget, it remains unclear exactly what Australian taxpayers will receive come June 2012 for their $466.7 million investment in personal e-health records.
Despite hounding the government to be transparent about its plans, we only know that broadly the funds will be spent on "early planning" and "designing" of the new system.
How did the Health Department come up with that sum? Someone had to approve such a hefty investment, only no one is talking.
If those figures shock you, consider that the body set up in July 2005 to deliver a nationwide health IT infrastructure, the National E-Health Transition Authority, has been spending just under $164,000 a day ever since.
And it will keep on spending at that rate until its total current funding of $378m runs out in June 2012.
For more go here:
I have to say it is a very fair question to ask just how much ‘value for money’ we have had for this!
But the section that really caught my eye was this – direct quote from the Commonwealth Department of Health’s high priced media advisors:
“Last week, I again asked Ms Roxon to advise exactly how the $466.7m announced in the budget will be spent.
This is the reply, attributable to a spokeswoman for the Health Department:
(1) The Australian Government’s investment of $467 million over two years will fund the core national infrastructure, standards and tools to provide all Australians with access to an electronic health record from 2012-13, if they chose to register for one.
Then I asked, what are the priority projects, who is in charge of allocating the funding and what are the expected outcomes?
(2) The Department of Health and Ageing has been allocated the budget funding to implement a personally controlled electronic health record system.
The priority projects for initiating the national system will commence from July 2010.
Initially the focus will be on working with key stakeholders including consumer representatives, health care organisations, providers and states and territories, to identify the requirements for and begin the design of the system. These early planning and development projects will build on the work already undertaken through organisations including the National E-Health Transition Authority and will include consultation.
The funding will establish a secure system of personally controlled electronic health records that will have:
- Summaries of patients’ health information – including medications, immunisations and medical test results;
- Secure access for patients and approved health care providers to records via the internet regardless of where the record is physically located;
- Rigorous governance and oversight to maintain privacy, accountability and clinical provenance; and
- The national standards, planning and core national infrastructure required to use the national records system.”
Really this is just an outrage in my view. This is the closest thing to double speak one is ever like to hear!
Does anyone reading these answers think they have a clue about what they are saying!
Frankly the only way I can read the 4 points they reveal on how they are going to spend the money is that Microsoft, Google or IBM are very close to being offered an opportunity to solve the ‘political’ e-Health problem for minister Roxon and Mr Rudd.
That doing this won’t really enable and facilitate real health reform seems to have totally escaped them. In tomorrow’s blog I will explain why I think this is the case.
David.
Monday, June 14, 2010
Yet Another Australian Health IT Management Group You Haven’t Heard Of!
NEHTA have left it until a week or so before the so called Health Identifier Service ‘go live’ to release a second version of their Concept of (HI Service) Operations document.
It can be found here:
http://www.nehta.gov.au/component/docman/doc_download/1019-concept-of-operations-v20
Those who follow these things will be aware that there is not going to be anything remotely looking like a ‘go live’.
This was made clear here:
http://aushealthit.blogspot.com/2010/06/hi-service-has-now-moved-to-confession.html
and was indeed confirmed by the NEHTA CEO in late May in a presentation.
Slide 14/22
Implementation Approach.
- Implementation will be a staged approach
- The HI Service is not “big bang” but incremental
- Early adopters will work with NEHTA and they select their vendor partners
- Publication of draft Implementation Plan –www.nehta.gov.au
(Presentation to International Conference in Healthcare – Melbourne – May 20-22, 2010)
The flawed nature of this document (which is not really a Plan, and is even titled ‘an Approach) is reviewed here:
http://aushealthit.blogspot.com/2010/06/degree-of-otherworld-impracticality.html
The document under discussion in this blog is the following:
HI Service - Concept of Operations
Version 2.0— 8 June 2010
Release – Final
Among other things I noticed as I browsed was that the final signoff for this version was provided by something called the IAARG (see page 3).
I wonder what the IAAGR is I thought. Page 10 of the document provides the answer. It is the:
Identification, Authentication and Access Reference Group (IAARG).
As an aside, and back at page 3 we have all sorts of discussions about IAARG ‘Tiger Teams’
Well go here to find out:
http://en.wikipedia.org/wiki/Tiger_Team
“A Tiger team is a specialized group that tests an organization's ability to protect its assets by attempting to circumvent, defeat, or otherwise thwart that organization's internal and external security. The term is also used in other settings, including information technology, aerospace design, and emergency management.
The term originated within the military to describe a team whose purpose is to penetrate security of "friendly" installations to test security measures. It now more generally refers to any team that attacks a problem aggressively.”
More amusingly in the change log for the document we find:
“Updated input from Tiger Team review
References to ‘Responsible Officer’ changed to ‘Responsible Officer’” – What????
But back to the main story.
Regular readers will know I have been curious how security and audit trails are going to be implemented in the HI Service and it seems this obscure Tiger Team is meant to be involved.
On identification and authentication for access to the HI Service we read the following.
First it is important:
“The National E-Health Strategy Summary included identification and authentication as one of the five key national foundations required for e-health:
Identification and authentication - There is a need to design and implement an identification and authentication regime for health information as soon as possible as this work will be absolutely fundamental to the nation’s ability to securely and reliably access and share health information.
Australia should seek, as far as possible, to make the allocation of consumer and care provider national identifiers universal and automatic.”
Second it will have the following security attributes (Page 29)
6.3.5 Information Security
The Security and Access Framework for the HI Service will operate within the context of the overall e-health security and access framework. It covers the principles, policies, processes and tools that are to be used to achieve this aim.
This framework recognises that strong information security will contribute to the success of the HI Service by appropriately safeguarding the personal information required to operate the Service7.
A multi-layered approach will safeguard the HI Service, and accordingly the Security and Access Framework incorporates both technical and non-technical controls. These include:
• Smartcards and PKI certificates to facilitate the accurate identification and authentication of individuals accessing the HI Service
• Robust audit trails, and proactive monitoring of access to the HI Service by both internal and external users
• Role-based access control policies
• Rigorous security testing, to be conducted both prior to and after commencement of operation of the HI Service
• Ensuring users of the HI Service are adequately trained, through provision of educational programs and other training mechanisms
• Requirements that healthcare provider individuals and organisations comply with healthcare identifiers specific legislation
The Security and Access Framework for the HI Service will ensure that the privacy, confidentiality, integrity and availability of information within the HI Service are not compromised.
Security needs to be operationally realistic for stakeholders, meaning that it must support, rather than hinder, the HI Service. As such, security has been designed to be ‘fit for purpose’, and to address policy objectives. Appropriate security controls are therefore being implemented in order to meet the HI Service objectives.
The objective of the Security and Access Framework for the HI Service is to:
• Minimise the risk of unauthorised access to the HI Service and the information it contains
• Enable detection of unauthorised information access or modification, and any other breach of information security (including privacy)
• Facilitate appropriate response to, and investigation of, any such breaches
• Assure the continued availability of the HI Service
• Provide a means to continually improve security protections (including protection of privacy, confidentiality, integrity and availability)
The Security and Access Framework will ensure that the privacy, confidentiality, integrity and availability of information within the HI Service are not compromised. As security needs to be operationally realistic for stakeholders, (meaning that it must support, rather than hinder, the HI Service) it has been designed to be ‘fit for purpose’ and address policy objectives.
----- End Extract
The last little bit of information is here:
6.6.1.4 Authentication Service
The HI Service will use the National Authentication Service for Health (NASH) to provide security credentials for healthcare provider individuals and organisations. These credentials will be used for:
• Accessing the HI Service
• Asserting their identity when participating in e-health
----- End Extract.
The big issue I see here is that, to date, just what NASH is, is planning, and when it will begin delivering whatever it is going to deliver remains severely under wraps. We are also left wondering just where the balance between security and convenience will finally rest in terms of technical implementation – it is mentioned twice in the extract above.
Reading the rest of the Concept of Operations document it is clear that NASH is central to the HI Service’s capacity to deliver what it promises and right now how it will achieve that is vague in the extreme.
Clearly NASH has to be fully operational prior to the commencement of the HI Service if the presently proposed levels of security and access audit are to be delivered. Given the scale of change and training this implies I wonder why we are not hearing a great deal more?
There are going to be a lot of work practices needing to be modified by all this and that will not happen without some very detailed communication with the large number of stakeholders involved.
Oh and by the way the IAARG is really very secure. Not a note, minute or reference anywhere that Google can find!
David.
Sunday, June 13, 2010
Weekly Australian Health IT Links – 13 June,2010.
General Comment:
BioGrid develops SaaS e-health platform
Aboriginal health records get cyber treatment
Indigenous health sees $4.3 million IT boost
Be careful of snake oil: health reform
- AT THE COALFACE: Terry Hannan
- From: The Australian
- June 12, 2010 12:00AM
Govt wants ISPs to record browsing history
Building a case for e-health in aged care
HealthSMART to roll out e-health smartcards
- Tim Lohman (Computerworld)
- 08 June, 2010 12:02
Complete health identifier service still months away
- James Hutchinson (Computerworld)
- 07 June, 2010 16:41
ID theft threat largely ignored: survey
Google privacy probe toothless
- Fran Foo
- From: The Australian
- June 08, 2010 12:00AM
Intervention and Prevention
12-Month Outcomes and Process Evaluation of the SHED-IT RCT: An Internet-Based Weight Loss Program Targeting Men
Abstract
iSOFT Group Limited (ASX:ISF) Releases Market Update On National Programme For IT
A brain, but not as we know it
DREW TURNEY
Cancer patients denied surgery
KATE BENSON
Calls to expand e-mental health
Experts call for web-based mental health services
Just 16 per cent tipped to take up NBN
- Matthew Denholm
- From: The Australian
- June 07, 2010 12:00AM
Seven free software tools for top productivity
DAVID WILSON
Saturday, June 12, 2010
AusHealthIT Poll Number 22 – Results – 12 June, 2010.
The question was:
If We are To Have a Shared / Personally Controlled EHR Who Should Deliver and Manage It?
NEHTA
- 1 (2%)
Commonwealth Department of Health
- 7 (18%)
Separate Government Entity
- 13 (34%)
Private Sector via Tender
- 6 (15%)
No One – It’s a Bad Idea
- 3 (7%)
None of the Above
- 8 (21%)
Votes : 38
Comment:
This is a pretty interesting result. It is pretty clear most do not want NEHTA any where near this. It seems a separate government entity gets the cigar – with some support for having DoHA.
I would be curious what those who said None of the Above had in mind. Maybe a comment on those views would be useful?
Again, many thanks to all those who voted
David.