Quote Of The Year

Timeless Quotes - Sadly The Late Paul Shetler - "Its not Your Health Record it's a Government Record Of Your Health Information"

or

H. L. Mencken - "For every complex problem there is an answer that is clear, simple, and wrong."

Sunday, March 10, 2024

AusHealthIT Poll Number 737 – Results – 10 March, 2024.

Here are the results of the recent poll.

Will Having Healthcare Providers Automatically Share Data With The myHR See Improved Patient Usage Of The Government Patient Record?

Yes                                                                           0 (0%)

No                                                                           40 (100%)

I Have No Idea                                                        0 (0%)

Total No. Of Votes: 40

An amazingly resolute vote! People seem to think this idea is a waste of time and money!

Any insights on the poll are welcome, as a comment, as usual!

A great number of votes. But also a very clear outcome! 

0 of 40 who answered the poll admitted to not being sure about the answer to the question!

Again, many, many thanks to all those who voted! 

David.

Friday, March 08, 2024

This Is A Useful Look At AI In Healthcare From The US.

This appeared last week:

Explainer: Thinking through the safe use of AI

Mayo Clinic's Dr. Sonya Makhni answers key questions on creating and delivering artificial intelligence, inherent bias and the importance of risk classification systems.

By Andrea Fox

February 26, 2024 03:03 PM

CMS is concerned that biased AI could exacerbate discrimination, and says algorithms alone cannot be used as a basis to deny hospital admission for Medicare Advantage patients.

As the use of artificial intelligence expands across healthcare, there are plenty of justifiable worries about what looks to be a new normal built around this powerful and fast-changing technology. There are labor concerns, widespread distress over fairness, ethics and equity – and, perhaps for some, fear of a dystopian future where intelligent machines grow too powerful.

But the promise of AI and machine learning is also enormous: predictive analytics could mean better health outcomes for individuals and potentially game-changing population health advancements while moving the needle on costs

Finding a regulatory balance that capitalizes on the good and protects against the bad is a big challenge. 

Government and healthcare leaders are more adamant than ever about addressing racial bias, protecting safety and "getting it right." Getting it wrong could harm patients, erode trust and potentially create legal liabilities for healthcare organizations. 

We spoke with Dr. Sonya Makhni, medical director of the Mayo Clinic Platform and senior associate consultant for the Department of Hospital Internal Medicine, about recent developments with healthcare AI and discussed some of the key challenges of tracking performance, generalizability and clinical validity. 

Makhni, an expert on AI speaking at HIMSS24 Global Conference & Exhibition, explained how healthcare AI models should be assessed for use, offering the use of readmissions AI as one example of the importance of understanding a specific model's performance. 

Q. What does it mean to deliver an AI solution in general?

A. An AI solution is more than just an algorithm – the solution also includes everything you need to make it work in a real workflow. There are a few key phases to consider when developing and delivering an AI solution. 

First is the algorithm design and development phase. During this phase, solution developers should work closely with clinical stakeholders to understand the problem to be solved and the data that is available. 

Next, the solution developers can start the process of algorithm development, which itself comprises many steps such as data procurement and preprocessing, model training and model testing (among several other important steps). 

Following algorithm development, AI solutions need to be validated on third party data and ideally performed by an independent party. An algorithm that performs well on the initial dataset may perform differently on a different dataset that represents different population demographics. External validation is a key step in understanding an algorithm’s generalizability and bias and should be completed for all clinical AI solutions.

Solutions also should be tested in clinical workflows, and this can be accomplished through pilot studies, prospective studies, and trials – and through ongoing real-world evidence studies. 

Once an AI solution has been assessed for performance, generalizability, bias and clinical validity, we can start to think about how to integrate the algorithm into real clinical workflows. This is a critical and challenging step, and requires significant consideration. 

Clinical workflows are heterogeneous across health systems, clinical contexts, specialties and even end-users. It is important the prediction outputs are communicated to end-users at the right time, for the right patient, and in the right way. For example, if every AI solution required the end-user to navigate to a different external digital workflow, these solutions may not experience widespread adoption. Suboptimal integration into workflows may even perpetuate bias or worse clinical outcomes. 

It is important to work closely with clinical stakeholders, implementation scientists, and human-factors specialists if possible.

Finally, a solution must be monitored and refined for as long as the algorithm is in deployment. The performance of algorithms can change over time, and it is critical that AI solutions are periodically (or in real-time) assessed for both mathematical performance and clinical outcomes. 

Q. What are the points in the development of AI that can allow bias to creep in?

A. If leveraged effectively, AI can improve or even transform the way we diagnose and treat diseases. 

However, assumptions and decisions are made during each step of the AI development life cycle, and if incorrect these assumptions can lead to systematic errors. Such errors can skew the end result of an algorithm against a subgroup of patients and ultimately pose risks to healthcare equity. This phenomenon has been demonstrated in existing algorithms and is referred to as algorithmic bias. 

For example, if we are designing an algorithm and choose an outcome variable that is inherently biased, then we may perpetuate bias through the use of this algorithm. Or, decisions made during the data-preprocessing step might unintentionally negatively impact certain subgroups. Bias can be introduced and/or propagated during every phase, including deployment. Involving key stakeholders can help mitigate the risks and unintended impacts caused by algorithmic bias.

It is likely that almost all AI algorithms exhibit bias. 

This does not mean that the algorithm can’t be used. It does highlight the importance of transparency in knowing where the algorithm is biased. An algorithm may perform well in one population and poorly in another. The algorithm can and should still be used in the former as it may improve outcomes. It would be best if it was not used with the population it performs poorly for, however. 

Biased algorithms can still be useful, but only if we understand where it is appropriate and not appropriate to use them. 

At Mayo Clinic Platform, we have developed a tool to validate algorithms and perform quantitative bias assessments so that we can help end-users better understand how to safely and appropriately use AI solutions in clinical care. 

Q. What do AI users have to think through when they use tools like readmission AI?

A. Users of AI algorithms should use the AI development life cycle as a framework to understand where bias may potentially be introduced. 

Ideally, users should be aware of the algorithm’s predictors and outcome variable if possible. This may be more challenging to do when using more complex algorithms, however. Understanding the variables used as inputs and outputs of an algorithm can help end-users detect erroneous or problematic assumptions. For example, an outcome variable may be chosen that is itself biased.

End-users should also understand the training population used during model development. The AI solution may have been trained on a population that is not representative of the population where the model is to be applied. This may be an indication to be cautious of the model’s generalizability. To that end, users should understand how well the algorithm performed during development and if the algorithm was externally validated. 

Ideally, all algorithms should undergo a bias assessment – quantitative and qualitative. This can help users understand mathematical performance in different subgroups that vary by race, age, gender, etc. Qualitative bias assessments conducted by solution developers can help alert users to situations that may arise in the future as a result of potential algorithmic bias. Knowledge of these scenarios can help users better monitor and mitigate unintentional inequities in performance.

Readmission AI solutions should be assessed on similar factors. 

Specifically, users should understand if there are certain subgroups where performance varies. These subgroups could consist of patients of different demographics, or even of patients with different diagnoses. This will help clinicians evaluate if and when the model’s predicted output is most appropriate and reliable.

Q. How do you think about AI risk and risk management?

A. Commonly, we think about risk as operational and regulatory risk. These pieces relate to how a digital health solution adheres to privacy, security and regulatory laws and is critical to any assessment. 

We should also begin to consider clinical, as well. 

In other words, we should consider how an AI solution may impact clinical outcomes and what the potential risks are if an algorithm is incorrect or biased or if actions taken on an algorithm are incorrect or biased.

It is the responsibility of both the solution developers and the end-users to frame an AI solution in terms of risk to the best of their abilities. 

There are likely many ways of doing this, and Mayo Clinic Platform has developed our own risk classification system to help us accomplish this where AI solutions undergo a qualification process before external use.

Q. How can clinicians and health systems engage in the process of creating and delivering AI solutions?

A. Clinicians and solution developers should work together collaboratively throughout the AI development life cycle and through solution deployment. 

More here:

https://www.healthcareitnews.com/news/explainer-thinking-through-safe-use-ai

I found this a useful article which was well worth a read:

David,

Thursday, March 07, 2024

Would Australia Be Better Off If We All Just Stopped Using Facebook?

This appeared last week:

‘Not the Australian way’: Anthony Albanese blasts Meta

By Sophie Elsworth Media Writer

And James Madden Media Editor

3:37PM March 1, 2024

Anthony Albanese has blasted tech giant Meta’s abandoning of deals to pay for the news content it uses and says action will be taken, as he labelled the owner of Facebook’s moves as “unfair” and “not the Australian way”.

Meta released a statement on Friday afternoon, declaring that in early April it will “deprecate” Facebook’s dedicated news tab in Australia – meaning it will no longer support the publishers that provide the news content featured on the social media platform.

In other words, Meta will not be removing news content from Facebook – it just won’t be paying for it.

Anthony Albanese has called out Meta's decision to abandon its deals with publishers that see it pay for news…

As he considers massive fines against Meta, the Prime Minister told The Australian that Meta’s plans were “simply untenable” and left the door open to reinvesting the revenue from any fines in local publishers hit by the tech giant’s decision.

“We’re very concerned with this announcement ... “It is absolutely critical that media is able to function and be properly funded,” Mr Albanese said in Melbourne.

“We will consider what options we have available and we will talk to the media companies as well.

“The idea that one company can profit from others’ investment, not just investment in capital but investment in people, investment in journalism is unfair. That’s not the Australian way.”

News Corp Australasia executive chairman Michael Miller welcomed the government’s support for the media industry and accused Meta of attempting to mislead Australians.

“Meta is using its immense market power to refuse to negotiate, and the government is right to explore every option for how the Media Bargaining Code’s powers can be used.

“Meta is attempting to mislead Australians by saying its decision is about the closure of its news tab product, however the vast majority of news on facebook and Meta is and will continue to be consumed outside this product.

“Meta’s decision will directly impact the viability of Australia’s many small and regional publishers and this is a pressing issue for the government to confront.

“We will work in any way we can to assist the processes the government is putting in place.”

In 2021, Meta signed a raft of three-year deals with Australian publishers under the news media bargaining code, ensuring the company paid for the third party news content it published on Facebook.

But with the deals set to expire later this year, Meta has confirmed that it would not be renewing the arrangements which compensate news publishers for their work.

The move has serious ramifications for the Australian news industry, both for large and small publishers alike, given that Meta draws significant advertising revenue off the back of the publishers’ work, and those publishers will no longer be compensated by Meta for that content.

Senior media executives at Australian media outlets were told of Meta’s move this morning.

Prime Minister Anthony Albanese is expected to respond to the shock development later today.

The federal government will come under pressure to “designate” Meta under the terms of the news media bargaining code, which would force them into arbitration for content payments, with the threat of massive fines to those unwilling to compensate news outlets.

In a joint statement on Thursday afternoon, Communications Minister Michelle Rowland and Assistant Treasurer Stephen Jones (who oversees the code) said: “Meta’s decision to no longer pay for news content in a number of jurisdictions represents a dereliction of its commitment to the sustainability of Australian news media.

“The government has made its expectations clear.

“The decision removes a significant source of revenue for Australian news media businesses. Australian news publishers deserve fair compensation for the content they provide.

“The Australian government is committed to the News Media Bargaining Code and is seeking advice from Treasury and the ACCC on next steps.”

Meta’s statement read in part: “This is part of an ongoing effort to better align our investments to our products and services people value the most,” Meta’s statement read.

“The number of people using Facebook News in Australia and the U.S. has dropped by over 80 per cent last year.

“We know that people don’t come to Facebook for news and political content — they come to connect with people and discover new opportunities, passions and interests.”

Link is here:

https://www.theaustralian.com.au/business/media/meta-abandons-news-content-deals/news-story/5aef9b28697e26fb6ec8ddd6b2e84599

I must say I could not care less what Facebook does with news – or with anything else for that matter.

If I want news here in OZ there are plenty of reliable sources which can be accessed for free so really who cares? Surely our news media can stand on their own two feet with out getting payments from Meta? If they can't then it seems to me they need to re-think just what they are about and the public needs to wonder why it is only advertising on Facebook that is funding our news services (ABC excluded)

It seems to me there are some hard questions that need answering here if our local media are all so dependent on revenue from Facebook users? On the other side it is clear that having news on Facebook drives users and so advertising and revenue. Apparently having news is worth $50M to Facebook for the users it attracts.....

I also wonder why Mr Albansese thinks this is such an issue. Why would our PM be concerned about Facebook revenue and services?

Use Facebook - if you must – to connect - and use the ABC, Nine or News Corp for news and current affairs.

Am I missing something here?

David.

p.s. There is a very useful perspective here for those who have access:

https://www.afr.com/companies/media-and-marketing/meta-opts-to-fight-the-type-of-journalism-it-once-lauded-20240301-p5f95g

D.

Wednesday, March 06, 2024

I Think The Government Wants To Keep Us All Alert And Alarmed!

This appeared last week:

‘Keeps me up at night’: How Australia’s government sees hacker threat

Nick Bonyhady Technology writer

Feb 29, 2024 – 4.24pm

Home Affairs Minister Clare O’Neil has warned of a growing threat of cyber sabotage to Australian power, telecommunications, health and water infrastructure despite ransomware capturing public attention.

In an interview, Ms O’Neil did not name China as a direct threat, but her comments come a month after the US Federal Bureau of Investigation revealed it had disrupted a Chinese state-led hacking project called Volt Typhoon, which had broken into critical American computer systems.

Where most Australians are familiar with data breaches at big companies, Ms O’Neil told The Australian Financial Review she was increasingly concerned about how Australia would recover from a cyberattack on essential infrastructure.

“The thing that keeps me up at night is critical infrastructure and sabotage,” she said.

“What would we do, and how should we prepare for infiltration of systems that Australians rely on just to survive? How are we going to make sure that those systems are resilient and that, if they do come under cyberattack, we are able to repair and restore very quickly?”

Ms O’Neil’s decision not to specify a country that she believed could be responsible for breaching Australian networks matched ASIO director-general Mike Burgess, who issued a similar warning on Wednesday.

Mr Burgess added the caveat that adversaries scanning Australia for digital weaknesses were “not planning to conduct sabotage at this time”.

The minister, who is also responsible for the cybersecurity portfolio, said hackers were not only after classified information, but also other details that helped other nations understand how things work in Australia.

They were also trying to “build a picture of our way of life, the way that we make decisions, how systems work across business and government”, Ms O’Neil said. “And I think we’re kind of getting a little bit of insight into that from recent incidents.”

Chinese cyber army

FBI director Christopher Wray said in February that his digital agents were outnumbered by China’s hackers 50 to one, but democracies were increasingly collaborating on cybersecurity. A coalition of countries including Australia in February took down much of the online presence of the hacking group Lockbit, believed to be behind the DP World hack.

Professor Ciaran Martin, who was the inaugural head of the United Kingdom’s National Cyber Security Centre, said LockBit’s subsequent efforts to revive itself appeared to be more show than substance.

“The key lesson, though, is they’re going to try and come back, and they might rename themselves, or some new personnel might appear on the scene,” Professor Martin said, speaking alongside Ms O’Neil from Canberra.

Authorities arrested some LockBit members in Eastern Europe as part of the operation, but others remain at large. LockBit licensed its software to affiliated criminal groups who would use it to disable their targets’ computers and steal data, facilitating ransom demands.

More here:

https://www.afr.com/technology/keeps-me-up-at-night-how-australia-s-government-sees-hacker-threat-20240229-p5f8oc

Enough said!

David.

Tuesday, March 05, 2024

While There Is A Serious Point Made Here, I Am Not Sure The Problem Will Be Fixable In My Lifetime

This anguished rant appeared the other day.

AI’s craving for data is matched only by a runaway thirst for water and energy

John Naughton

The computing power for AI models requires immense – and increasing – amounts of natural resources. Legislation is required to prevent environmental crisis

Sun 3 Mar 2024 02.55 AEDT Last modified on Sun 3 Mar 2024 08.34 AEDT

One of the most pernicious myths about digital technology is that it is somehow weightless or immaterial. Remember all that early talk about the “paperless” office and “frictionless” transactions? And of course, while our personal electronic devices do use some electricity, compared with the washing machine or the dishwasher, it’s trivial.

Belief in this comforting story, however, might not survive an encounter with Kate Crawford’s seminal book, Atlas of AI, or the striking Anatomy of an AI System graphic she composed with Vladan Joler. And it certainly wouldn’t survive a visit to a datacentre – one of those enormous metallic sheds housing tens or even hundreds of thousands of servers humming away, consuming massive amounts of electricity and needing lots of water for their cooling systems.

On the energy front, consider Ireland, a small country with an awful lot of datacentres. Its Central Statistics Office reports that in 2022 those sheds consumed more electricity (18%) than all the rural dwellings in the country, and as much as all Ireland’s urban dwellings. And as far as water consumption is concerned, a study by Imperial College London in 2021 estimated that one medium-sized datacentre used as much water as three average-sized hospitals. Which is a useful reminder that while these industrial sheds are the material embodiment of the metaphor of “cloud computing”, there is nothing misty or fleecy about them. And if you were ever tempted to see for yourself, forget it: it’d be easier to get into Fort Knox.

OpenAI’s boss warned the next wave of AI will consume vastly more power than expected. Energy systems will struggle to cope

There are now between 9,000 and 11,000 of these datacentres in the world. Many of them are beginning to look a bit dated, because they’re old style server-farms with thousands or millions of cheap PCs storing all the data – photographs, documents, videos, audio recordings, etc – that a smartphone-enabled world generates in such casual abundance.

But that’s about to change, because the industrial feeding frenzy around AI (AKA machine learning) means that the materiality of the computing “cloud” is going to become harder to ignore. How come? Well, machine learning requires a different kind of computer processor – graphics processing units (GPUs) – which are considerably more complex (and expensive) than conventional processors. More importantly, they also run hotter, and need significantly more energy.

On the cooling front, Kate Crawford notes in an article published in Nature last week that a giant datacentre cluster serving OpenAI’s most advanced model, GPT-4, is based in the state of Iowa. “A lawsuit by local residents,” writes Crawford, “revealed that in July 2022, the month before OpenAI finished training the model, the cluster used about 6% of the district’s water. As Google and Microsoft prepared their Bard and Bing large language models, both had major spikes in water use – increases of 20% and 34%, respectively, in one year, according to the companies’ environmental reports.”

Within the tech industry, it has been widely known that AI faces an energy crisis, but it was only at the World Economic Forum in Davos in January that one of its leaders finally came clean about it. OpenAI’s boss Sam Altman warned that the next wave of generative AI systems will consume vastly more power than expected, and that energy systems will struggle to cope. “There’s no way to get there without a breakthrough,” he said.

What kind of “breakthrough”? Why, nuclear fusion, of course. In which, coincidentally, Mr Altman has a stake, having invested in Helion Energy way back in 2021. Smart lad, that Altman; never misses a trick.

More here:

https://www.theguardian.com/commentisfree/2024/mar/02/ais-craving-for-data-is-matched-only-by-a-runaway-thirst-for-water-and-energy

I am not sure I am as pessimistic as the writer above but it is true to say he has a very strong point that will need to be addressed.

I need to say that the “how” is well above my pay-grade but I can say that similar concerns that have appeared over the years – think ‘global starvation’ etc. – seem to have somehow ebbed away and I have faith this one will too!

I suspect unlimited data-centre growth will turn out to be a self-limiting phenomenon! Time will tell.

What do you think?

David.

Sunday, March 03, 2024

It Is Amazing How Quickly Scammers Can Move In To Cause Maximum Trouble.

I have to say that I did not expect this to happen so fast…

Ozempic scammers post strange red liquid to patients

By Holly Payne  24 February, 2024

A compounding pharmacy scam has been targeting general practices and patients across the country.


Mosman pharmacist Adam Reinhard says his business’s name and reputation have been co-opted by scammers taking advantage of the ongoing Ozempic shortage to shill fake products. 

Mr Reinhard and his sister Anita operate The Compounding Pharmacy Australia, which ships product Australia-wide.  

While they can fill almost any script, there’s one product that TCPA has refused to touch – semaglutide.  

“I’m just [highly] risk-averse,” Mr Reinhard tells TMR.  

“My patients’ safety is paramount, and I believe that if I have to hesitate and think [about whether to make a product] then I already know my answer.” 

He was therefore surprised when Queensland Police called, asking why they hadn’t sent out the semaglutide a patient had ordered. 

The officer accused him of taking a customer’s money and never providing a product.  

“I obviously panicked,” Mr Reinhard says.  

“I started typing in the patient name and to my horror … there was no record of this this person.”  

At this point, he asked the officer to read out the full name of the pharmacy on the receipt.  

While it was extremely similar to The Compounding Pharmacy of Australia – enough so that when the policeman had googled it, Mr Reinhard’s business had shown up – there was a slight difference.  

After about 45 minutes of “pure panic mode”, Mr Reinhard was able to convince the officer of his innocence. 

But that was only the beginning.  

Then customers started contacting TCPA with questions about the unmarked vials of a reddish liquid they had received via post.  

“The phone started ringing off [the hook with] angry patients and then the emails – the emails just did not stop,” the pharmacist says.  

“It’s been about a year.” 

The blockbuster diabetes drug, which can be used off-label for weight loss, has been in shortage worldwide for almost two years, prompting the use of compounding pharmacies that make up product from the raw material, semaglutide sodium.  

Some of these are large-scale operations. Telehealth company Eucalyptus – which owns Juniper and Pilot – has contracted with two big compounders to formulate the drug.  

Associate Professor Frank Sanfilippo, a pharmacoepidemiologist at the University of Western Australia who was engaged to analyse samples, told The Medical Republic that the compounded product was identical to semaglutide. 

But outside of the Eucalyptus compounding arrangement, it’s less clear what safety and quality controls are being used by individual pharmacists.  

Ozempic maker Novo Nordisk wrote to AHPRA and the Pharmacy Board of Australia almost a year ago outlining its concerns about compounded semaglutide, given it “requires very advanced laboratory techniques”. 

Mr Reinhard says the semaglutide scam always follows the same pattern.  

General practices in an area received faxes from a pharmacy offering compounded semaglutide services. The faxed documents often don’t have a phone number, just a fax number and email address. 

The name of the pharmacy will be along the lines of “Compounding Pharmacy Australia” or “The Australian Compounding Pharmacy”. It’s always similar enough to “The Compounding Pharmacy of Australia” that Mr Reinhard’s business appears when it’s entered into a search engine, giving the appearance of legitimacy.  

Well-meaning GPs whose patients are desperate for semaglutide pass on the scam pharmacy’s information.  

Patients then contact the pharmacy to fill their script. Sometimes a product comes, other times they receive nothing.  

“I noticed they’ve really targeted non-city GPs,” Mr Reinhard says.  

“Now I ask people straight up if they’re from Queensland or WA or country Victoria, and normally they’ll say ‘oh yeah, how’d you know?’ 

“[The scammers] are absolutely spamming those areas.”  

Mr Reinhard does not blame GPs for being taken in by the scam. He said his two siblings, who were also pharmacists but not compounding pharmacists, thought the fax looked legitimate.  

“The spacing is right, the wording is right but the mumbo jumbo is not right, so as a compounding pharmacist it was all screaming BS,” he said.  

“It’s an extremely sophisticated operation.”  

When the patients contact the scam pharmacy with their script, they are also handing over information like their date of birth, Medicare number and credit card details.  

The scammers typically charge people $500, Mr Reinhard says, although some patients are convinced to pay up to $3000 to secure a three-month supply.  

Around six months ago, the scam evolved. People started receiving unlabelled vials of red liquid in unmarked white boxes.  

This timing roughly tallies with a TGA alert for fake semaglutide detected at Australia’s borders.  

Semaglutide, which is administered via injection, is typically clear and colourless.  

Mr Reinhard believes that the solution people are receiving is likely to contain a high amount of vitamin B12, which often has a pink or red colour.  

At least one patient who contacted Mr Reinhard after injecting the substance reported having had high levels of B12 in a subsequent blood test.  

“What concerned me was that I had some people who still said, ‘but I lost weight on it, I want more,’” the pharmacist says.  

“[I advise patients that] these scammers are not even a registered business and that they cannot sue them for anything should something go wrong.  

“I would also question their sterile techniques. These are criminals, they don’t care about your health and wellbeing, they just want your money.” 

The plot thickened even further when the red mystery vials started showing up with official-looking pharmacy labels.  

-----

Counterfeit medicines and suspicious providers can be reported to the TGA via its website

More here:

https://www.medicalrepublic.com.au/ozempic-scammers-post-strange-red-liquid-to-patients/105435

This is really nasty stuff in terms of plain dishonesty and fraud. It is rather sad the system can’t be responsive enough to patient needs to keep them out of the hands of these frauds and deceivers who are playing on the desperate.

As someone who spent a few decades of my life battling obesity – only to have it cured by a range of acute illnesses that left me worryingly thin – I do feel for those – some 60% or so of us overall apparently – who wage the weight-loss battle!

From Google:

What percentage of Australians are obese 2023?

Two-thirds of Australian adults now live with overweight (35.6%) or obesity (31.3%). The prevalence of overweight is higher for men compared to women, while the prevalence of obesity is similar for men and women. The prevalence of obesity is rising among Australian adults.24 Nov 2023

I can see why the scammers love to try and exploit the issue!

In passing I note that authentic Ozempic is not red!

David.

AusHealthIT Poll Number 736 – Results – 3 March, 2024.

Here are the results of the recent poll.

Do You Believe Gene Therapy Will Make Significant Strides Forward In The Next Few Years?

Yes                                                                         22 (76%)

No                                                                            5 (17%)

I Have No Idea                                                        2 (7%)

Total No. Of Votes: 29

A split vote with a large majority being pretty optimistic for improvement!

Any insights on the poll are welcome, as a comment, as usual!

A good number of votes. But also a very clear outcome! 

2 of 29 who answered the poll admitted to not being sure about the answer to the question!

Again, many, many thanks to all those who voted! 

David.

Friday, March 01, 2024

This Is A Fascinating Look Back At An Era That Has Now Passed But Was Really Formative.

This appeared last week and bought some memories back of the time I actually  worked – briefly – for “Big Blue”!

IBM changed history, and then couldn’t keep up with it

A new book, co-authored by the grandson of IBM’s mid-century CEO, sheds light on the unusual family dynamics that shaped the iconice corporation.

Deborah Cohen

Feb 22, 2024 – 9.55amBM is one of the oldest technology companies in the world, with a raft of innovations to its credit, including mainframe computing, computer-programming languages, and AI-powered tools.

But ask an ordinary person under the age of 40 what exactly IBM does (or did), and the responses will be vague at best. “Something to do with computers, right?” was the best the Gen Zers I queried could come up with. The history of IBM offers much more than an object lesson about complacent Goliaths. Michael Nagle In the chronicles of garage entrepreneurship, IBM retains a legendary place: as a flat-footed behemoth.

In 1980, bruised by nearly 13 years of antitrust litigation, its executives made the colossal error of permitting the then 25-year-old Bill Gates, a co-founder of a company with several dozen employees, to retain the rights to the operating system that IBM had subcontracted with him to develop for its then-secret personal-computer project.

That mistake was the making of Microsoft. By January 1993, Gates’ company was valued at $US27 billion, briefly taking the lead over IBM, which that year posted some of the largest losses in American corporate history.

But The Greatest Capitalist Who Ever Lived, a briskly told biography of Thomas J. Watson jnr, IBM’s mid-20th-century CEO, makes clear that the history of the company offers much more than an object lesson about complacent Goliaths.

As the book’s co-authors – Watson’s grandson Ralph Watson McElvenny and Marc Wortman – emphasise, IBM was remarkably prescient in making the leap from mechanical to electronic technologies, helping usher in the digital age.

Among large corporations, it was unusually entrepreneurial, focused on new frontiers. Its anachronisms were striking too. Decades after most big American firms had embraced control by professional, salaried managers, IBM remained a family-run company, fuelled by loyalty as well as plenty of tension (what family isn’t?), with its bosses frequently at odds.

Meanwhile, it served its customers with fanatical attentiveness, and, starting in the Depression, promised its workers lifetime employment. “Have respect for the individual” was IBM’s creed. Today, as we hurtle toward a future in which AI threatens to obliterate the individual both as employee and creator, much of the IBM story reads like a tale from a faraway world.

The company’s technological accomplishments are still recognisable as the forerunners of the digital era, yet its culture of social responsibility – a focus on employees rather than shareholders, restraint in executive compensation, and investment in anti-poverty programs – proved a dead end.

A mashup of progressivism and paternalism, communalism and cutthroat competition, the once ballyhooed “IBM Way” was, for better and worse, inextricably intertwined with the family at the top. 

The business of efficiency

For most of its history, and especially from World War I through the 1970s, IBM’s business was making business run more efficiently. During the late 19th century, the development of railways, the telegraph, and electricity created the conditions for a significant expansion in the scale and scope of American firms.

As companies produced and distributed goods to middlemen and consumers, they had to deal with ever more complex logistics. Firms required new ways of tabulating, storing, and recalling information. Enter the typewriter (patented in 1868), the cash register (1883), and the adding machine (1888).

At the apex of this information-machine ecosystem was the firm National Cash Register, which was where Thomas J. Watson snr, born in 1874 and raised on a farm near Painted Post, New York, served a 17-year apprenticeship.

At NCR, Watson found his calling as a salesman. At the behest of NCR’s dictatorial boss, he also ran a shady scheme to undersell secondhand-cash-register vendors to drive them out of the market. He was indicted for restraint of trade and then, deepening the humiliation, forced out at NCR.

By the time Watson landed on his feet as the new general manager of the New York-based Computing-Tabulating-Recording Company in 1914, he was 40 years old and newly married with an infant son, Tom jnr.

Watson soon renamed the company International Business Machines Corporation, a much more fitting description of his global ambitions. IBM’s embrace of punch-card technology, the state-of-the-art method for aggregating information, was his doing.

So was the creation of an evangelical company culture, equal parts moral uplift, corporate paternalism, and personality cult. Inscribed on the company’s walls were Watson’s favourite slogans: “A company is known by the men it keeps.” “Spend a lot of time making customers happy.” And “Think,” a dictum that to Watson (as the business historian Richard S. Tedlow has observed) likely meant “Think like me”.

If these injunctions call to mind “Don’t be evil” (Google’s former mantra) or “Do the right thing” (the current Alphabet slogan), those are the hollow echoes of what was at IBM an all-encompassing credo, anchored by the promise of a permanent job.

Attached to IBM plants were IBM country clubs, which served dinner three nights a week. When Watson and his wife travelled to visit IBM offices in other cities, they attended meticulously planned employee “family dinners”. IBM men were clean-shaven and wore the regimental attire: dark suits, starched white shirts, and ties. Alcohol was forbidden at company events.

With the optimism of a true believer, Watson snr boldly expanded the business during the Great Depression, stockpiling tabulators, adding to the sales force, introducing the lifetime-employment guarantee.

A Democrat and (unusual for a corporate executive) a supporter of US president Franklin D. Roosevelt, he was perfectly placed to furnish the machines necessary to implement the Social Security Act when it passed in 1935.
‘A predetermined failure’

By the late 1930s, IBM was the dominant player in data processing. Young Tom had a front-row seat to both his father’s formidable ambitions and his vanities, including his 20,000-plus-square-foot mansion in Manhattan and the appreciative letters from FDR he carried in his pocket.

But even by the free-and-easy standards applied to well-heeled young men of the time, he was an underachiever. He got into mischief and flunked his classes; he spent weeks in bed suffering from bouts of depression. Despite his father’s money, Princeton refused to admit him: the director of admissions told Watson snr that his son was “a predetermined failure.”

Indeed, without World War II, what would Tom Watson jnr have been? A flying enthusiast, in May 1940 he joined the Army National Guard. Major General Follett Bradley, the commander of the First Air Force, made him his personal pilot.

During the war, Watson kept a diary for the first time, as if – at age 28 – his life was just beginning. After the war, he returned to IBM at Bradley’s suggestion.

His father was pleased. As Watson snr liked to say, nepotism was “good for business”: In a company run like a family, he encouraged the employment of fathers and sons, and expected that his own sons, Tom and his younger brother, Dick, would one day head IBM.

But Tom was stifled by his father’s rule, disgusted by the sycophants he thought his style of management encouraged. Their fights were frequent, titanic, and brazen – and often conducted in plain view of IBM employees: “God damn you, old man! Can’t you ever leave me alone?”

They agreed on IBM’s guaranteed lifetime employment, the importance of customer service, the need for a CEO to have an open-door policy, and the danger of complacency. Like his father, Tom Watson jnr was a political liberal; he refused to permit racial segregation in IBM’s southern plants and opposed Senator Joseph McCarthy’s witch hunts.

No computers

But they disagreed about nearly everything else, not least the direction of IBM’s core business. Watson snr forbade the term computer, worrying that it would antagonise people who feared that these novel machines would replace workers.

Curious as he was about the new “thinking machines,” he didn’t see the point of electronic speed, figuring that few companies would need it. They certainly weren’t business equipment.

Watson jnr, by contrast, was beginning to grasp their significance. By the early 1950s, the father, now in his 70s, started to withdraw from day-to-day management, naming his older son as president of IBM in 1952.

Watson snr had cultivated a patriarchal style, with 38 managers reporting directly to him. His son introduced an IBM organisation chart, and the company’s managers started to take down the photographs of Watson snr that had once decorated every sales branch’s showroom.

More important, he moved IBM decisively into computers; in 1952, the company opened a campus in San Jose, Silicon Valley’s first computer factory and corporate-research facility.

The company’s growth was extraordinary, and so was Watson jnr’s risk-taking. In the early 1960s, he made a bet-the-company gamble on the decision to produce a fully compatible line of computers, the System/360.

At that point, IBM was producing seven entirely separate systems with different levels of computing power. Each had a distinct internal architecture, so migrating data from one computer line to another was often impossible. Clients that wanted to upgrade their computers would effectively have to start from scratch. And IBM itself was saddled with inefficiencies in production, including 2500 distinct types of circuit boards.

The System/360 has been described as one of the greatest product innovations in 20th-century American history, next to the Ford Model T. Achieving compatibility across a wide array of processors was an engineering nightmare, requiring millions and millions of lines of code.

IBM’s investment was equivalent to $US50 billion today, more than twice the cost of the atomic bomb’s Manhattan Project. The new computer made every one of the company’s other lines obsolete, meaning that if the System/360 didn’t work as anticipated, IBM stood to lose its clientele to other firms.

When the System/360 line finally shipped after many reversals, including problems in both the engineering and manufacture, it proved an instant success. From 1964 to 1970, IBM added almost 120,000 new employees (for a total workforce of 269,000), and its revenues more than doubled, from $US3.2 billion to $US7.5 billion – unprecedented growth for a major corporation. Saying “let’s not be piggish,” Watson jnr had stopped taking his stock options, worth five times his annual salary, in 1958.

As the economist Theodore Levitt famously argued in 1960, businesses that bank on particular products, even very successful ones, are courting obsolescence. Hollywood’s moguls failed to see that their business wasn’t movies but entertainment; they let television, the greatest opportunity of the era, slip from their grasp.

Watson snr thought he was in the tabulator-and-punch-card business. Watson jnr understood that IBM’s actual business was information.

Why IBM made the shift from mechanical to electronic modes of data processing has presented something of a puzzle for scholars. The leap into the unknown, as James W. Cortada deftly explains in his recent history of the company, IBM: The Rise and Fall and Reinvention of a Global Icon, owed much to the ways in which the Cold War with the Soviet Union, and especially the Korean War, supercharged the federal funding available to private R&D efforts.

The company’s engineers, too, played a key role, initially in pressuring management to see the promise of the new technology, then in transforming complex computing systems into commercially viable products.

IBM’s customers began to demand the new machines. Still, it could easily have been otherwise. Despite a technological head start in computers, Remington Rand, IBM’s major competitor in the tabulator industry, chose to focus on electric razors, typewriters and office furniture. 

Family dynamics

The Greatest Capitalist Who Ever Lived, as is inevitably the case with biographies, puts the emphasis on individuals – Thomas Watson jnr, specifically, as well as the IBM executives who at various points served as his consiglieri, soothsayers and foes.

As Watson jnr’s grandson, McElvenny offers an insider’s assessment of familial dynamics, drawn from interviews and private papers.

Most notable, the authors go further than most scholars have in portraying the son’s embrace of computers as a repudiation of his father. The resentment, they explain, was mutual: When Watson jnr appeared on the cover of Time magazine in 1955, a marketing triumph for the company, the old man didn’t say a word.

The rivalry between them continued to spur Watson jnr on, even after his father died the next year. In a sense, Watson jnr was founding a new company when he took over IBM, and the need to prove himself meant that he ran the firm like an entrepreneur rather than an heir.

Instead of surrounding himself with yes-men, he preferred, he wrote, “sharp, scratchy, harsh, almost unpleasant guys who could see and tell me about things as they really were”.

He established a system of “contention management” that required executives and their subordinates to fight out disagreements in front of the corporate management committee. The guarantee of lifetime employment was supposed to encourage responsible risk-taking and make the inherent friction within the hierarchy productive for the company.

As Richard Tedlow has observed, Watson jnr wanted the dynamic he had with his father to “metastasise” throughout IBM. As profitable as this Oedipal conflict may have been for IBM’s bottom line, it was near disastrous for the Watsons.

In McElvenny and Wortman’s apt description, they were “the Kennedys of the corporate world,” complete with yacht racing, extramarital affairs, ski weekends with the actual Kennedys, and psychological breakdowns.

The story of the System/360 was also the undoing of Dick, Tom Watson jnr’s younger brother. Dick Watson was a much less rebellious character than Tom; he’d even permitted his father to accompany him and his bride on their honeymoon.

As young men, the brothers had been close, and Dick was able to cajole a depressed Tom out of bed when no one else could. Dick had been running IBM’s worldwide operations very successfully; Tom wanted his brother to follow him as CEO.

But Tom’s decision to put Dick in charge of the manufacturing and engineering of the System/360, and to task his rival for the CEO position, T. Vincent Learson, with selling the line, backfired badly.

As production delays mounted, Dick stopped coming to work; rumour had it that he was drinking too much. The brothers barely talked to each other, and after Tom effectively fired Dick, the estrangement was complete.

In 1970, at age 56, Tom had a major heart attack and soon resigned as CEO; he formally retired from IBM in 1974. Later that year, Dick died at 55 from a fall down the stairs at home.

Tom Watson jnr was in the Soviet Union, serving as President Jimmy Carter’s ambassador there, when IBM’s executives made the disastrous deal with Bill Gates. Watson went on to write an unusually frank memoir, Father, Son & Co., which in 1990 spent 14 weeks on the New York Times bestseller list.

By that time, “IBM – my company”, he still called it – was a wounded giant. Overinvested in the mainframe business during the 1980s, Watson’s successors failed to capitalise on the PC and its software, forfeiting a huge consumer market.

Much more here:

https://www.afr.com/work-and-careers/management/ibm-changed-history-and-then-couldn-t-keep-up-with-it-20240219-p5f5xc

Really a great article!

You would have to say letting Bill Gates wander out the door with MS-DOS was really a mistake but would have been so easy to do at the time.

Today IBM is the 72nd biggest company on the planet (Market Cap. Of $US 170 Billion) so it is hardly a tiddler!) (It is still bigger than BHP, but rather smaller than Microsoft!)

I came into computer awareness around the time of the introduction of the IBM=PC (August 12, 1981) and my first e-mail experience was with IBM PROFS! (At about the same time I was running a computer BBS which ran on IBM Clones – networked with Artisoft Lantastic – running e-mail using a client called Binkley!) Really takes you back!

When you think of where we are now with AI, Cloud Computing and so on things have sure moved on!

Do you have some ancient computer memories?

David.