Monday, October 08, 2012

Our Mates Running Basic Health IT Services Are Really Out To Lunch and Now On Holiday for Monday!

There has been an amazing stream of e-mails over the weekend. Here is a selection.
Sent by: xxxx xxxxx                                             
To:  Online_Technical_Support_ Liaison/CO/HIC
06/10/2012 09:40  PM and earlier at 5:27 PM
Subject:   ****Information update****  Department of Human Services advice - HI Service currently unavailable  [SEC=UNCLASSIFIED]
Good afternoon,
The Department of Human Services (the Department) wishes to advise that the HI Service is currently unavailable. A resolution is being worked on as a priority, we will provide more information as it becomes available.
The Department apologises for any inconvenience this may cause.
Regards
Online Technical Support Liaison
Health and Government to Business Systems Division
Department of Human Services
-----
Good Evening,
Further to the below communication the Department of Human Services (the Department) wishes to advise that the HI Service will remain unavailable until after the completion of the daylight savings maintenance work at 7.00 am on Sunday 07 October 2012.
If there are any changes to this update the department will provide further advice.
The Department apologises for any inconvenience this may cause.
Regards
Online Technical Support Liaison
Health and Government to Business Systems Division
Department of Human Services
-----
From: hiservice@humanservices.gov.au
Sent: Sunday, October 07, 2012 9:11 AM
To: otsliaison@humanservices.gov.au
Subject: ****Additional Information Update***** Fw: Department of Human
Services advice - HI Service currently unavailable [SEC=UNCLASSIFIED]
Good morning,
The Department of Human Services (the department) wishes to advise that the HI Service service is still unavailable. The department is continuing work to resolve this issue as a priority, we will provide more information as it becomes available.
The department apologises for any inconvenience this may cause.
Regards
Online Technical Support Liaison
Health and Government to Business Systems Division
Department of Human Services
-----
And then there is this issue:
From: otsliaison@humanservices.gov.au
Sent: Sunday, October 07, 2012 9:10 AM
To: otsliaison@humanservices.gov.au
Subject: ****Additional Information Update***** Fw: Department of Human
Services advice - Medicare Online, ECLIPSE, PBS and Aged Care currently unavailable [SEC=UNCLASSIFIED]
Good morning,
Further to the below communication the Department of Human Services (the department) wishes to advise that our Medicare Online, ECLIPSE, PBS and Aged Care services are still unavailable. The  department is continuing work to resolve this issue as a priority, we will provide more information as it becomes available.
The Medicare Easyclaim program will remain on the contingency server during this time.
The department apologises for any inconvenience this may cause.
Regards
Online Technical Support Liaison
Health & Government to Business Systems Division
Department of Human Services
Email: otsliaison@humanservices.gov.au
Web: humanservices.gov.au/healthprofessionals
-----
What to say? This lot clearly can’t provide any clinically useful systems with protracted outages like this. I am not quite sure what is acceptable but a recent poll of users suggested 99.9%+ as a minimum. This lot have used up an annual allowance or two with all this!
Just hopeless. See blog later today for another little issue!
David.
Late Note: Apparently things are close - but not totally back to normal at of 10:30am Monday 8/10/2012. Seems they have been pretty long outages to me!
D.

5 comments:

Anonymous said...

Actually it is a public holiday Monday in Canberra today. Don't be too hard on Medicare- they copped most of the trickier riskier bits of the pcehr- the first use of the hi service, the first repository supplying data, the registration of consumers and providers, the last minute fix for the missing Nash , the call centre etc, while Doha, Nehta sit back - now watch them blame the dept of human services now cos their nehrs is not working!

Dr David More MB PhD FACHI said...

I am not sure what you say justifies what we are seeing. If it was too hard they should have refused to play ball with NEHTA and DoHA till all was ready - not just pretend all would be OK.

David

Anonymous said...

There is a PCEHR requirement that the IHI must have been validated within the last 24 hours prior to access. If the HI Service is down then the IHI cannot be validated. So the PCEHR cannot be accessed.

Anonymous said...

I wonder if anyone who has been tracking this in detail can estimate the PCEHR downtime both as a cumulative figure in days, and as a %, since launch? Would be interesting.

Keith said...

Anonymous 10/08/2012 01:38:00 PM said...

"Actually it is a public holiday Monday in Canberra today."

That is not relevant to a service which is meant to be national. Monday was a normal working day in several states. Maintenance coverage is still required.