Sunday, August 21, 2016
Why Is The Government So Hopeless In IT Delivery? Wish I Knew….
This popped up in my scans yesterday.
Did you know that an individual needs to have a myGov account to access My Health Record? People can either log in via their existing account and link their My Health Record to their myGov, or they can take a few moments and create their own MyGov account.
There is a simple step by step guide at www.myhealthrecord.gov.au/stepbystep to support people to register or access their My Health Record for the first time.
Even though there are several Government services are on myGov, such as Medicare and the Australian Tax Office, it is only registered healthcare providers involved in a patient’s care who can access the My Health Record system.
For GPs who are using Best Practice and Medical Director software, we have been aware that they are undergoing some upgrades which is resulting in some error messages when accessing the My Health Record system. If you are receiving error messages, please contact your clinical software provider for assistance.
There is a huge amount extra found here:
I noted two things – First, from August this year, it does still seem myHR integration with GP practice systems is having a few issues.
Second, while reading I noticed the comment on MyGov. This prompted me to recount the silliness I encountered just yesterday trying help here to use MyGov to claim a small Medicare refund.
She was not enrolled in MyGov so the process of signing up was its usual intrusive self.
Once in we linked Medicare and found a range of extra details were needed including my birthday etc. as my name is the first entry on our family Medicare Card.
Once finally in we started the process to claim back our $50.
We entered the various details (Provider Number, Date of Service, Amount Paid, Medicare Item No etc.) thinking we must be getting close given we had provided all the banking details for the deposit etc.
We were also told to scan the bill, as we would need to upload the .pdf etc. (What do you do if you don’t have a scanner etc.?)
We hit complete and were then told that for this item number we could not claim via MyGov but had to use the Express Plus Medicare Billing App.
Here is the website for these marvels.
Well talk about customer hostile nonsense. Just what do you do if you don’t have a smartphone or can’t seemingly get it installed as the phone is demanding an Apple ID and password that my wife never uses and has probably been lost!
You are told to call a number and hope for a better outcome!
So the bottom line is the Medicare Offices have basically gone and the replacement assumes you have a smartphone and know all about how to use the App Store etc. etc.
What a massive fail at so many levels. Who would voluntarily get a myHR if you had experienced the Census or this sort of nonsense!
Posted by Dr David More MB PhD FACHI at Sunday, August 21, 2016