Wednesday, December 14, 2011

It Does Seem Things Are Not Going All That Well With Canada Infoway. Are There Parallels We Need To Watch Closely?

The following article appeared in the Canadian Medical Journal last week.


December 5, 2011

Nothing cutting edge about Canadian ehealth strategy, critics say

Critics have argued of late that Canada’s ehealth strategy entirely missed the boat because of an excessive focus on developing massive centralized data systems as opposed to promoting meaningful use of electronic health data by physicians and patients.
The situation may be even more worrying than that, though, as one of architects of Canada’s ehealth strategy says the evolution of technology, itself, has all but completely made that plan obsolete.
New technologies such as tablets and mobile devices long ago outstripped Canada’s ehealth strategy, says Will Falk, who is credited with writing one of Canada Health Infoway’s first business plans. “There are only a couple of homecare mobile projects that have received Infoway funding to date. This in the country that invented the Blackberry?”
Physicians are essentially bypassing the multibillion dollar project and finding their own ways to incorporate the new technologies into their practices, adds Falk, estimating that 90% of doctors now use smartphones, tablets and other personal communications devices without government prodding. “Doctors aren’t waiting for Infoway. They are voting with their feet.”
Far too much of the official investment in ehealth has gone towards subsidizing the development of overpriced, useless systems that unsuccessfully mimic cheaper, better,  privately-developed products, says Falk. As an example, he cites Ontario’s “ONE mail” system, a custom-built email system which has been harshly criticized by government auditors as being inferior to commercial products (
A plethora of other investments have also soured but Infoway and its provincial counterparts seem incapable of cutting them loose, Falk adds. “It’s time they began sorting out their projects and eliminating those that can’t prove a business case for survival.”
“They just can’t keep on doing demonstration projects,” adds Falk, who in a recent report for the Mowat Centre for Policy Innovation at the University of Toronto in Ontario called on governments to either scuttle ehealth agencies or “monetize” them, perhaps as Crown corporations (
Economist Donald Drummond similarly argues there’s a need to more effectively utilize new mobile information technologies and the Internet itself in the delivery of health services.
Better information should be available to patients regarding their own health care, says Drummond, visiting scholar at Queen’s University in Kingston, Ontario, and former vice-president of the Toronto-Dominion Bank. “With the proper information, patients, such as diabetes sufferers or their families, could provide the ongoing care rather than always relying on physicians and hospitals.”
“Greater use could be made of internet and telephone services to provide care” and to help Canadians find family physicians,” adds Drummond, who argued in a recent report, Therapy or Surgery? A Prescription for Canada’s Health System, for the C.D. Howe Institute that Canada must reconfigure its ehealth strategy so that it is driven by the needs of hospitals and family health teams (
Physicians need access to information that is relevant and “doesn’t end up being another compliance burden,” adds Drummond.
The views of Drummond and Falk align with those of many other critics who say that Infoway’s ehealth strategy was driven by industrial considerations and contracts with information technology firms, rather than health system needs (
Falk credits the billions channelled by the federal and provincial governments toward ehealth agencies with the subsidization of an industry that he estimates has grown from employing a few hundred experts to 30 000. But having accomplished that, the subsidies have created a situation where “several agencies and ministries have substantial internal software development shops which directly compete with private industry,” he says. “Many provincial and sub-provincial service providers are both purchasers of and providers of SI [systems integration] and outsourcing services. They are both clients and competitors at different points. They need to be put on a level-playing field with private industry and compete in open processes.”
— Paul Christopher Webster, Toronto, Ont
Lots more here:
I was alerted to this article by a frequent visitor to Canada who rather pithily describes Canada Infoway as ‘NEHTA’s Evil Twin’.
I do have to say that, while there are differences there are certainly some striking parallels.
First both organisations are set up at a slight arm’s length to Government while taking both federal and state funds.
Second both are big picture, architecturally driven with many in-house experts.
Third over-time both have becomes the ‘only game in town’ - often to the detriment of small already active solution providers.
Fourth there does seem to have been a rather top down, one size fits all approach where possibly a little more local flexibility might have helped.
Fifth both organisations like to use contractors and outsourcing for most delivery - providing them with very considerable market power.
Sixth in both environments there concerns from clinicians and other stakeholders that there is a degree of inflexibility and lack of consultation about what is being done.
Seventh both organisations have not impressed with the speed of delivery.
Eighth both organisations are very active self-promoters in the PR sense!
Four key differences has been however that Infoway has been much better funded, has been much more publicly accountable, has used a business case based model to distribute funding and has actively sought local involvement at a regional level. It is also true that Infoway has had some significant project wins - which we have yet to see from the slightly younger NEHTA.
A little honest cross learning between these two could be a very good thing for both organisations.


EA said...

Will Falk's comment about mobile home-care ought to be picked up by our new Minister. NEDAP in The Netherlands is a good place to look at a system that works.

Anonymous said...

It's very easy to point fingers. Just make sure they're not pointing back at yourself.

The quote should read "Falk is credited with channelling (m)illions from the federal and provincial governments toward ehealth agencies (such as Accenture)..."

Only saying...