Docs struggle with slow clinical information systems
It found that end-users of clinical information systems are not satisfied with the performance of those systems, and those who were satisfied are settling for less than acceptable response times.
- Nearly 50 percent of respondents did not find response times acceptable.
- Sixty percent of respondents reported response times for a single log-in greater than 10 seconds, some as long as one minute or more.
- Nearly half of those who were satisfied with response times experienced lags greater than 11 seconds – and in some cases as high as 30 seconds – for a single log-in.
- A majority of respondents log onto their clinical information system more than 20 times each day.