Quote Of The Year

Timeless Quotes - Sadly The Late Paul Shetler - "Its not Your Health Record it's a Government Record Of Your Health Information"

or

H. L. Mencken - "For every complex problem there is an answer that is clear, simple, and wrong."

Monday, September 05, 2022

Weekly Australian Health IT Links – 05 September, 2022.

Here are a few I have come across the last week or so. Note: Each link is followed by a title and a few paragraphs. For the full article click on the link above title of the article. Note also that full access to some links may require site registration or subscription payment.

General Comment

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There seems to be a good bit going on this week so lots to browse!

The trial of AI in aged care was quite amusing in a sad sort of way….

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https://medicalrepublic.com.au/whos-to-blame-when-the-software-gets-it-wrong/75863

30 August 2022

Who’s to blame when the software gets it wrong?

Medicolegal Technology

By Pursuit

Clinical decision support tools can open a whole new can of medicolegal risk for clinicians.


Doctors are being increasingly encouraged to rely on digital technology to guide care, but who carries the blame if doctors rely on software that makes mistakes, leading to patient harm?

Imagine this. A patient has recovered enough from a heart attack to be discharged from hospital. The presiding doctor sorts out the discharge using a hospital computer that has clinical decision support software, which compares the patient’s data with inbuilt algorithms to make recommendations for their care.

Clinical decision support tools are increasingly used throughout our healthcare system to promote high-quality care aligning with evidence and guidelines.

In this case, the software generates a pop-up alert recommending that the doctor prescribe a specific medication on the basis that the patient isn’t already taking it. The doctor prescribes the medication, and the patient goes home. A few days later, they die. An investigation finds that the patient had twice the recommended amount of the medication in their system.

It turns out the patient was already taking a dose of this same medication in a tablet that was combined with another drug. As a result, because of the new prescription, the patient had actually been taking a double dose of the medication, which proved to be fatal.

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https://www.healthcareitnews.com/news/anz/australian-institute-health-and-welfare-gets-2m-covid-19-linked-data-project

Australian Institute of Health and Welfare gets $2M for COVID-19 linked data project

The linked data can be used to look at the effects of COVID-19 on health outcomes and health service usage.

By Adam Ang

August 30, 2022 11:39 PM

The Australian Institute of Health and Welfare is receiving A$2.9 million ($2 million) from the federal government for its COVID-19 linked data project.

The agency is one of the 14 research groups being funded a total of A$31.5 million ($22 million) by the government's Medical Research Future Fund to help improve Australia's understanding of COVID-19.

WHAT IT'S ABOUT

AIHW's national linked data platform is combining COVID-19 case data from participating states and territories with other data sets, such as on aged care, deaths, and hospitalisations. It will also include data from the Medicare Consumer Directory, National Notifiable Disease Surveillance System, Medicare Benefits Schedule, Pharmaceutical Benefits Scheme, and the Australian Immunisation Register. 

The agency is protecting an individual's identity and privacy by de-identifying their information. To reinforce the management of privacy and confidentiality of its data, it uses the Five Safes Framework, which minimises the risk of re-identification by only supplying data to researchers in secure access environments. 

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https://www.healthcareitnews.com/news/anz/australian-institute-health-and-welfare-gets-2m-covid-19-linked-data-project

Australian Institute of Health and Welfare gets $2M for COVID-19 linked data project

The linked data can be used to look at the effects of COVID-19 on health outcomes and health service usage.

By Adam Ang

August 30, 2022 11:39 PM

The Australian Institute of Health and Welfare is receiving A$2.9 million ($2 million) from the federal government for its COVID-19 linked data project.

The agency is one of the 14 research groups being funded a total of A$31.5 million ($22 million) by the government's Medical Research Future Fund to help improve Australia's understanding of COVID-19.

WHAT IT'S ABOUT

AIHW's national linked data platform is combining COVID-19 case data from participating states and territories with other data sets, such as on aged care, deaths, and hospitalisations. It will also include data from the Medicare Consumer Directory, National Notifiable Disease Surveillance System, Medicare Benefits Schedule, Pharmaceutical Benefits Scheme, and the Australian Immunisation Register. 

The agency is protecting an individual's identity and privacy by de-identifying their information. To reinforce the management of privacy and confidentiality of its data, it uses the Five Safes Framework, which minimises the risk of re-identification by only supplying data to researchers in secure access environments. 

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https://www.itnews.com.au/news/esafety-office-uses-powers-to-demand-answers-from-big-tech-584593

eSafety office uses powers to demand answers from 'big tech'

By Staff Writer on Aug 30, 2022 10:21AM

Apple, Meta, others must show how they meet “basic online safety expectations”.

eSafety Commissioner Julie Inman Grant will issue "legal notices" to Apple, Meta (including its WhatsApp operation), Microsoft (including Skype), Snap, and Omegle, requiring them to detail anti-child-exploitation measures.

The notices are part of the powers created by the Online Safety Act 2021, under which the government sets out what are called “basic online safety expectations”.

Those expectations set out the minimum safety measures expected of tech companies operating in Australia.

In its announcement, the Office of the eSafety Commissioner explained that the notices are an information gathering exercise that “may reflect a range of factors, including the number of complaints that eSafety has received, the reach of a service, or whether limited information is available on a company’s safety actions or interventions on their services.”

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https://www.theaustralian.com.au/business/morning-after-pill-delivery-service-midnight-health-attracts-12m-investment-from-nib/news-story/f3a33f935b611493390eb13775c08db0

Morning after pill delivery service Midnight Health attracts $12m investment from nib

CITY BEAT Glen Norris

12:00AM August 31, 2022

Brisbane serial entrepreneur Nic Blair is on a roll, with his health-tech startup Midnight Health attracting a $12m investment from insurance giant nib.

The cash injection is nib’s second investment in the digital healthcare platform giving the startup a valuation approaching $50m. Last November, the insurer kicked in $4m.

Midnight Health, founded by 36-year-old Blair and Matt Anderson last year, already has more than 30,000 customers who can access a range of services including telehealth consultations, home delivered prescription medicines, skin care treatments and birth control.

Midnight Health, which operates under a number of brands including Youly and men’s health platform Stagger, attracted national headlines when it offered an emergency delivery service for the morning after contraceptive pill.

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Alcidion - FY22 Full Year Results and Investor Webcast recording

 

Melbourne, Australia – Alcidion Group Limited (‘Alcidion’ or the ‘Company’) today releases audited full year results and Annual Report to Shareholders for the Financial Year ended 30 June 2022 (FY22).
 
Highlights:

  • FY22 full year revenue of $34.4M, up 33% on prior corresponding period – PCP ($25.9M)
  • Recurring revenue of $23.3M, up 42% on PCP ($16.3M)
  • Positive Underlying EBITDA of $0.9M, up 68% on PCP ($0.5M)
  • Positive operating cashflow of $1.0M (PCP $1.5M); $3.1M excluding one off acquisition costs
  • FY22 new sales with total contract value (TCV) of $57.7M, up 96% up on PCP
  • Signed milestone contract as part of Leidos Consortium to support delivery of healthcare services across the Australia Defence Force with initial TCV of $23.3m over six years  
  • Transformational acquisition of Silverlink PCS Software in December 2021, provided Alcidion with capability to deliver a cloud-native, modern, and modular Electronic Patient/Medical Record
  • Cash reserves of $17.3M and no debt as of 30 June 2022
  • Entering FY23 with $28.3M of contracted revenue (up 87% on PCP) and a further $2.9M of scheduled renewal revenue expected to be recognised in FY23

 
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https://www.healthcareitnews.com/news/anz/develop-pandemic-data-standards-improve-data-sharing-australias-csiro-suggests

Develop pandemic data standards to improve data sharing, Australia's CSIRO suggests

It has also recommended improving the country's capabilities to link health data with non-health data.

By Adam Ang

August 30, 2022 02:38 AM

The ​​Commonwealth Scientific and Industrial Research Organisation, Australia's national science agency, is suggesting developing national pandemic data standards to improve the data collection and sharing as part of the country's future pandemic response.

This is one of the agency's recommendations to the government on data sharing for informed response strategies during pandemics. 

WHAT IT'S ABOUT

CSIRO stressed the importance of data recording and messaging standards to improve data quality at the point of entry, and thus, enable interoperability. Due to the lack of uniform data standards in Australia, there has been difficulty in exchanging data across health systems. This challenge was further exacerbated during the pandemic, especially for novel pathogens, as standards were developed independently among health regions and even institutions.

It said specific pandemic response data collection standards and implementation guides could be developed for major diseases caused by the identified priority viral families. 

The government could build on existing initiatives to streamline this development, such as expanding the Australian Digital Health Agency's (ADHA) work on a digital standards catalogue to include data standards to support a pandemic response; using existing standards, such as SNOMED CT for clinical data and HL7 FHIR for exchanging information, as foundation; or aligning national standards with international standards to facilitate global collaboration.

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https://wildhealth.net.au/data-sharing-key-for-pandemic-preparedness/

31 August 2022

Data sharing key for pandemic preparedness

Technology

By Talia Meyerowitz-Katz

To prepare for future pandemics, Australia would do well to strengthen its data sharing capabilities, according to a CSIRO report released this week.  

The report warned that viral disease outbreaks will only increase in occurrence and severity. It identified six key areas in science and technology that Australia should invest in to prevent more pandemics, data sharing being one.  

“Data sharing across the healthcare system in a pandemic is critical for the efficient and effective operation of health services and for the benefit of patient outcomes and treatment,” wrote the authors. 

The report found that despite data sharing being crucial to pandemic decision making, Australia faces significant limitations in this area.  

A lack of standards and interoperability were found to be biggest barriers to efficient data sharing. 

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 https://www.itnews.com.au/news/better-data-would-help-pandemic-response-says-csiro-584598

Better data would help pandemic response, says CSIRO

By Richard Chirgwin on Aug 30, 2022 12:16PM

Privacy gets in the way.

The CSIRO appears to want a weakening of privacy protection so health data is more easily sharable.

In its publication Strengthening Australia's Pandemic Preparedness, the science agency canvasses change its 80 respondents said are needed in Australia’s data sharing arrangements as part of future pandemic planning.

The report stated that “data sharing limitations” exist because of “varying governance of health systems within and across jurisdictions,” as well as limited interoperability between systems.

Recommendations in the study included that Australia develop “national pandemic data standards”, improve its ability to link health and non-health data, as well as design “smart analytics that can share and analyse sensitive data at a national level”.

It’s well down into the detail of the report before CSIRO raised privacy as inhibiting pandemic responses.

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https://www.sydney.edu.au/news-opinion/news/2022/08/29/historic-478m-investment-to-change-australian-healthcare-forever.html

Historic $478m investment to change Australian healthcare forever

29 August 2022

University announces largest ever capital investment

The University of Sydney today announced its largest ever capital investment, a landmark $478 million to build a nation-leading biomedical precinct to fast track research and patient care in New South Wales.

The Sydney Biomedical Accelerator (SBA) will create a first-in-Australia, 36,000m2 health, education, and research precinct co-located at Royal Prince Alfred Hospital and the University’s Camperdown campuses, within the Tech Central precinct. The Accelerator will tackle some of our most complex health challenges, including cancer and neurodegenerative diseases and position Sydney as a global leader in biomedical research. 

Scientists at the Accelerator will conduct cutting edge research into the building blocks of life, regenerative medicine, drug discovery and medical device development and harness the latest in nanotechnology and gene and stem cell therapy to transform health outcomes in the state. 

Vice-Chancellor and President, Professor Mark Scott AO, said the investment is a key component of the University’s new 10-year strategy. 

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https://www.itnews.com.au/news/south-australias-aged-care-ai-trial-produced-12000-false-alarms-584693

South Australia's aged care AI trial produced 12,000 false alarms

By Ry Crozier on Sep 1, 2022 8:35AM

In the space of a year.

A trial of CCTV and AI technology to detect accidents or abuse in two aged care facilities in South Australia produced 12,000 false alarms in a year, a review has revealed.

The Australian-first project was intended to pilot the use of cameras and AI to aid monitoring of residents under care, with a view to making the lives of staff easier.

However, a review of the pilot by PwC [pdf] showed the technology produced false positives at such a rate that alert fatigue among staff set in, and at least one actual incident - a resident falling over - went unresponded to.

The technology was programmed to detect four key incident types, defined as “falls, assist, call for help and/or screams”.

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https://www.innovationaus.com/botched-aged-care-ai-camera-trial-generates-12000-false-alerts/

‘Botched’ aged care AI camera trial generates 12,000 false alerts


Justin Hendry
Editor

1 September 2022

A 12-month pilot of AI-based surveillance technology designed to detect falls and abuse in two South Australian aged care homes generated more than 12,000 false alerts, a review has found.

The sheer number of alerts created alert fatigue that “overwhelmed” already overworked staff, and in at least one instance, the persistent false alerts meant a staff member did not respond to a true resident fall event.

The CCTV pilot began at Mt Pleasant Aged Care and Hortgate House in March 2021, with cameras and microphones installed in common areas and resident bedrooms. Consent for the recording devices to be turned on in bedrooms was given by 41 of the 57 residents or their guardians.

The project aimed at “exploring the acceptability and viability of using surveillance and monitoring within residential care settings” against the backdrop of improving the quality of support and safety in aged care.

Confronting reports about the sector were heard during the three-year Royal Commission into Aged Care Quality and Safety, which made dozens of recommendations for improvement in its final report in March 2021.

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https://www.australianageingagenda.com.au/technology/lumary-joins-forces-with-hayylo/

Lumary joins forces with Hayylo

Healthcare software provider for the disability and aged care industries Lumary and aged care service platform Hayylo have partnered.

“Our partnership with Hayylo is about the all-important circle of care,” said Lumary head of strategic partnerships Rick Russo. “There is a market need for an integrated digital solution that supports communication between everyone involved in the planning and delivery of care – connecting clients with their families, communities and service providers so collectively they can make decisions and improve care outcomes.”

Hayylo is an ITAC-award winning platform that connects key people across aged care services in a unified platform with secure alerts, enquiries, social updates and messages via a customer’s preferred channel – including app, SMS, phone, and email.

As providers’ need for improved communication, cost efficiency and greater transparency across facilities continues to grow, the partnership couldn’t have come at a better time, said Mr Russo.

“Hayylo is industry-specific, fit-for-purpose and user-friendly. At Lumary, it is important to us that we always deliver the best user experience for all stakeholders involved and this partnership supports that.”

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https://wildhealth.net.au/band-aid-solutions-just-wont-do/

31 August 2022

‘Band aid solutions’ just won’t do

By Harriet Grayson

A lack of collaboration, not an absence of technology, remains the biggest hinderance to reforming healthcare in Australia, according to Kylie Woolcock, newly appointed CEO at Australian Healthcare and Hospitals Association (AHHA). 

“[There’s] no doubt that we have a wonderful health system and a competent health workforce. 

“But we just need to focus on looking after our workforce and ensuring that their skills are used effectively, and ensure their work aligns with the reason why they entered the health workforce to start with in order to improve health outcomes.” 

In an interview with Wild Health, Ms Woolcock discussed barriers that must be addressed in order to build a more connected health system; and how we might start paving the way for primary care to embrace technology in the same way as hospitals.  

“Innovative solutions are really challenged by regulation, by policies, by cultures across the fragmentation that is our system, whether it’s different government sectors, agencies, professions, or services. 

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https://wildhealth.net.au/nib-invests-in-text-consult-business/

28 August 2022

NIB invests in text-consult business

By Francis Wilkins

NIB’s acquisition of a majority stake in telehealth provider Midnight Health this week bolsters its push into “self-managed healthcare”, with patients able to access short, text-based GP consultations via Midnight Health’s hub.health brand. 

This kind of move has historically left the general practice community uneasy. 

While GPs and doctor groups have raised concerns about some telehealth services due to the absence of face-to-face care, NIB defended Midnight Health’s approach, noting that in cases such as rural and remote health, “something is better than nothing”.  

NIB’s $12 million investment in Brisbane-based Midnight Health, announced earlier this week, follows a $4m investment in November 2021, which delivers the private health insurer a majority stake in the health-technology startup. 

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https://www.hospitalhealth.com.au/content/clinical-services/news/ai-model-to-predict-anti-seizure-medication-456414288

AI model to predict anti-seizure medication

Wednesday, 31 August, 2022


A study led by Monash University has demonstrated an artificial intelligence (AI) model that can potentially predict the best personalised, anti-seizure medication for patients with newly diagnosed epilepsy.

The predictive model, once fully developed, would spare these patients the uncertainty of not knowing when their lives would be returned to normal by taking anti-seizure medications, and possibly the harmful side effects associated with some drugs.

Professor Patrick Kwan, a neurologist and researcher from the Monash Central Clinical School’s Department of Neuroscience, is leading an international collaboration that is ‘training’ the deep-learning prediction model (deep learning is a type of machine learning).

Epilepsy affects 70 million people worldwide. Currently, choosing anti-seizure drugs for a patient is a process of trial and error with clinicians unable to predict which drug a particular patient will respond to, Kwan said. 

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https://www.hinz.org.nz/news/615471/ePrescription-Service-to-cover-controlled-drugs.htm

ePrescription Service to cover controlled drugs

Tuesday, 30 August 2022  

NEWS - eHealthNews.nz editor Rebecca McBeth

The ePrescription Service is being expanded to include controlled drugs and increase the period of time covered by a single ePrescription.

The Covid pandemic
significantly increased use of the NZ electronic Prescription Service (NZePS). The number of eScripts issued rose from around 620,000 in March 2020, to more than 1.5 million in March of this year.

However, the service could not be used for the prescription of any controlled drugs such as morphine.

Health Minister Andrew Little announced at a Digital Health Association (DHA) event in Parliament on August 24 that prescriptions for controlled drugs will no longer have to be in hard copy, with a physical signature.

“We will, finally, be able to say goodbye to fax machines,” he said.

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https://www.hinz.org.nz/news/615268/Digital-projects-successful-in-ACC-Innovation-Fund.htm

Digital projects successful in ACC Innovation Fund

Monday, 29 August 2022  

NEWS - eHealthNews.nz editor Rebecca McBeth

Three data and digital projects are amongst this year’s recipients of ACC’s Innovation Fund.

Five were chosen from more than 100 applications and have each been awarded $100,000 to develop innovative programmes that will help New Zealanders recover from injury faster. 

HealthOne has received a grant to develop a digital interface enabling ACC allied health providers access to the South Island shared electronic record system.

HealthOne general manager Rachael Page says ACC providers in allied health organisations have long been asking for access to the system.

“This grant means we can finally progress the innovative integration work and further begin to welcome allied health providers to the HealthOne community,” she says.
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https://news.wapha.org.au/clinical-yarning-elearning-program-improving-communication-in-aboriginal-health-care/

Clinical Yarning eLearning program improving communication in Aboriginal health care

29 Aug 2022

Aboriginal health

Good communication between clinicians and patients is the foundation of high-quality health care, however cultural and language differences between clinicians and patients can make this challenging at times.

Aboriginal health is not just physical wellbeing but refers to the social, emotional, and cultural wellbeing of the whole community. To improve the quality and cultural security of care for Aboriginal patients and their families, the WA Centre of Rural Health at the University of Western Australia has launched the Clinical Yarning eLearning program.

The Clinical Yarning eLearning program provides clinicians with skills and tools to enhance clinical communication with Aboriginal patients. It is based on the research yarning framework developed by Professor Dawn Bessarab.

Clinical yarning is a style of communication that enables health clinicians to engage with Aboriginal patients in a way that is culturally appropriate and friendly.

For further information on Clinical Yarning:

Visit the website www.clinicalyarning.org.au

Watch the video Clinical Yarning Introduction

Read the paper Yarn with me: applying clinical yarning to improve clinician–patient communication in Aboriginal health care

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https://developer.digitalhealth.gov.au/specifications/national-infrastructure/ep-3620-2022/dh-3615-2022

My Health Record Software Vendor Welcome Pack - Vendor Declaration Form Instructions v20220216

This document assists vendors in completing the My Health Record Conformance Vendor Declaration Form.

Identifier:  DH-3615:2022

Date:  16-02-2022

Size:  852.11 KB

Type:  application/pdf

SHA256 Checksum: 

4afe90fcb880eea336e950fb568fec0fb536ea6d2481d07905db643b754f5699

Hide Also belongs to these file packages

My Health Record Software Vendor Welcome Pack v20220216

My Health Record Software Vendor Welcome Pack - Vendor Declaration Form Instructions v20200311

Published: 11-03-2020

My Health Record Software Vendor Welcome Pack - Vendor Declaration Form Instructions v20190903

Published: 03-09-2019

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https://build.fhir.org/ig/AuDigitalHealth/ci-fhir-r4/namingsys.html

Australian Digital Health Agency FHIR Implementation Guide 0.1.0

Naming Systems

Identifier systems

The following identifier systems are defined using a NamingSystem resource and form part of this implementation guide.

Identifier systems are for use in the system element of the Identifier data type. If a URI is defined here, it SHALL be used in preference to any other identifying mechanism. If an identifier system is not listed here, the correct URI may be determined by working through the following list, in order:

  • HL7 AU Base Implementation Guide for the associated Identifier profile
  • the HL7 OID Registry or International OID Registry
  • the documentation associated with the identifier
  • consulting the owner of the identifier
  • requesting advice from the Australian Digital Health Agency

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https://www.nationaltribune.com.au/australian-digital-health-agency-seeking-expert-health-advisors/

Australian Digital Health Agency seeking expert health advisors

Health

30 Aug 2022 8:21 am AEST

The Australian Digital Health Agency is seeking applications, through a Request for Tender process, for suitably qualified, experienced, and interested individuals to join their group of expert advisors.

Digital Health Expert Advisors are critical to this role and support the Agency by applying everyday health industry experience to the design, development and implementation of Agency products and services. This includes focusing on the clinical safety, quality and usability of all products and services developed by the Agency, and the systems within which the Agency operates.

– Subject matter expertise: contributing clinical and/or digital health subject matter expertise into the Agency’s work program to ensure that our products, services and activities align with contemporary clinical practice and are high quality, clinically safe and usable;

– Strategic advice: providing strategic advice within their area(s) of expertise, on approaches, processes, services and products, via participation in expert committees, advisory groups and other forums;

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https://www.ada.org.au/News-Media/News-and-Release/Latest-News/Australian-Digital-Health-Agency-seeking-applicati

Australian Digital Health Agency seeking expert health advisors

30 August 2022

The Australian Digital Health Agency is seeking applications, through a Request for Tender process, for suitably qualified, experienced, and interested individuals to join their group of expert advisors. 

Digital Health Expert Advisors are critical to this role and support the Agency by applying everyday health industry experience to the design, development and implementation of Agency products and services. This includes focusing on the clinical safety, quality and usability of all products and services developed by the Agency, and the systems within which the Agency operates. 

- Subject matter expertise: contributing clinical and/or digital health subject matter expertise into the Agency’s work program to ensure that our products, services and activities align with contemporary clinical practice and are high quality, clinically safe and usable; 

- Strategic advice: providing strategic advice within their area(s) of expertise, on approaches, processes, services and products, via participation in expert committees, advisory groups and other forums; 
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https://healthcarechannel.co/australian-digital-health-agency-moves-for-an-improved-healthcare-system/

Australian Digital Health Agency moves for an improved healthcare system

Ritchelle Drilon Aug 30, 2022

The Australian Digital Health Agency has signed a Memorandum of Understanding with Health Level Seven Australia Ltd (HL7) to support the robust development and implementation of digital health standards and specifications to help improve connectivity across the national healthcare system.

Agency CEO Amanda Cattermole said the Agency’s partnership with HL7 affirms the importance of a thriving digital health standards ecosystem and would have a direct impact on consumers gaining better access to their health information through the Australian healthcare system.

“Digital health standards are critical to the safe, secure and seamless movement of consumer health information between different healthcare providers,” she said.

“Fostering and enabling interoperability in the health system is critically important and standards have a key role to play.

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https://allevents.in/greenacres/introduction-to-my-health-record/10000406628375417

Introduction to My Health Record

Thu Sep 22, 2022

Introduction to My Health Record

Learn how to download and use My Health Record with help from our Digital Team.

About this Event

In this session, gain an overview of the platform as well as an opportunity to access and use a My Health Record.

Bookings Required.

Refreshments provided.

You may also like the following events from City of PAE Libraries:

Also check out other Health & Wellness Events in Adelaide.

Tickets

Tickets for Introduction to My Health Record can be booked here.

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https://allevents.in/greenacres/introduction-to-my-health-record/10000406628375417#

Introduction to My Health Record

Thu Sep 22, 2022

Find Tickets

Introduction to My Health Record

Learn how to download and use My Health Record with help from our Digital Team.

About this Event

In this session, gain an overview of the platform as well as an opportunity to access and use a My Health Record.

Bookings Required.

Refreshments provided.

You may also like the following events from City of PAE Libraries:

Next Thursday, 3rd September, 06:00 pm, Port Adelaide Enfield Anime Club in Enfield

This October, 4th October, 01:00 pm, Parks Repair Café in Angle Park

Happening on, 20th June, 01:00 pm, IoT Experimenters in Greenacres

Also check out other Health & Wellness Events in Adelaide.

Tickets

Tickets for Introduction to My Health Record can be booked here.

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https://itwire.com/it-people-news/people-moves/nbn-exec-brad-whitcomb-appointed-as-telstra-group-executive-for-consumer-and-small-business.html

Wednesday, 31 August 2022 08:44

NBN exec Brad Whitcomb appointed as Telstra group executive for consumer and small business

By David M Williams

Telstra has announced its new group executive for consumer and small business will be Brad Whitcomb, making the jump from chief customer office for NBN Co. He replaces Michael Ackland who has transitioned to chief financial officer.

Incoming Telstra CEO Vicki Brady said Whitcomb joins Telstra with extensive global experience in telecommunications customer roles.

“Brad has had a remarkable career with a long list of customer-focused roles across the US, Japan and Australia. In his current role as chief customer officer for NBN Co, he is accountable for delivering more than $5 billion in annual wholesale broadband services revenue across a range of access technologies, giving him an intrinsic understanding of the Australian telco market,” Brady said.

Whitcomb has spent over eight years at NBN Co in various roles, including accountability for residential customers, strategy, culture and transformation.

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https://www.itnews.com.au/news/nbn-cos-brad-whitcomb-to-head-to-telstra-584655

NBN Co's Brad Whitcomb to head to Telstra

By Ry Crozier on Aug 31, 2022 8:45AM

Starts next year.

NBN Co’s chief customer officer Brad Whitcomb is set to shift to Telstra after almost eight-and-a-half years with the government-backed network operator.

Telstra said in a statement that Whitcomb would replace Michael Ackland as group executive of consumer and small business.

Ackland was promoted to chief financial officer at Telstra in early May, replacing Vicki Brady who is now the incoming Telstra CEO.

Brady said that Whitcomb “has had a remarkable career with a long list of customer-focused roles across the US, Japan and Australia.”

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Enjoy!

David.

1 comment:

Anonymous said...

Australian Digital Health Agency seeking expert health advisors!!!

So, I thought they already had a series of committees acting as "Expert Health Advisers".

1. Are they old and stale?

2. Is new blood needed?

3. Do any of these advisers get remunerated?

4. Have the ones they had left frustrated and exasperated?

5. Does ADHA seek to increase the number of advisers to give it more credibility?