Health Department to outsource PCEHR operations and management
- by: Karen Dearne
- From: Australian IT
- July 25, 2012
THE Health Department wants to outsource its operational and management responsibilities for the personally controlled e-health record system to a single provider.
It has released a tender calling for "provision of project support services" for the PCEHR program, which went live earlier this month despite warnings that the system was unstable and plagued with known bugs.
"Over the next two years, the government will provide $161.6 million to Health to operate the PCEHR and support its gradual enhancement and adoption," the tender says.
"As the systems operator, the department will be responsible for managing uptake, complaints, systemic issues, performance reporting, system integrity and strategic direction.
"Our objective is to identify one provider with the required range of expertise, skills and quality assurance processes that will support the department in its management of the PCEHR program and its new operational role."
The supplier will also have to liaise with a "network of stakeholders" including the National E-Health Transition Authority, Human Services, Accenture and the Office of the Australian Information Commissioner.
"The successful tenderer will be required to assist the department to achieve the objectives of the program: to improve the quality, safety, efficiency and coordination of healthcare by reducing the fragmentation of information across the healthcare sector," the tender says.
Based in Canberra within the department, it envisages a team of two people for high-level program management services, one person to perform contract management services, a business systems analyst and two people for operations management duties.
There is also coverage here:
Aus Govt looks to outsource e-health record managementSummary: The Australian Government is looking to outsource the management of its Personally-Controlled E-health Record system.
By Josh Taylor | July 26, 2012 -- 00:15 GMT (10:15 AEST)
The Department of Health and Ageing has gone to tender for an organisation to support the operation of the Personally-Controlled E-Health Record (PCEHR) system.
The Federal Government's e-health record system was launched on 1 July after two years of planning and hundreds of billions of dollars worth of investment. Although it hasn't been a smooth start for the program, over 3500 people have so far registered for their own e-health record.
The request for tender document, published yesterday, calls for a company to manage the running of the system for just under two years, to at least the end of June in 2014 and starting as soon as the contract is awarded. Up until this point, the government has been managing the operation of the system.
- Assistance with determining strategy and its application to the implementation of the PCEHR Program;
- Integration and coordination of decisions and initiatives within the PCEHR Program;
- Direction and coherent management of numerous parallel projects and multiple service providers and stakeholders through strong governance models;
- Monitoring of the overall PCEHR Program and project performance and benefits realisation;
- Ensuring rigour in the PCEHR Program and its associated projects;
- Focusing the PCEHR Program and individual projects on delivery of business benefits in time, cost and quality measures, with well-defined metrics that demonstrate success;
- Ensuring a balance between short term tactical and longer term strategic objectives;
- Providing well defined statements of work, evaluation plans, requests for quote/requests for tender documentation and contracts, as well as business and technical requirements for third party suppliers; and
- Ensuring individual projects are aligned within the overall PCEHR
- Supporting the Department to set the required outcomes and overall business design of the PCEHR operational period;
- Establish, maintain and support the
- Manage, store and quality assure PCEHR Program and project documentation;
- Assess the effectiveness of the policy through the evaluation of Program benefits.
- Supporting the Department to manage uptake, complaints, systemic issues, performance reporting, system integrity, data custodianship, and strategic direction;
- Ensuring the PCEHR program complies with legislative constraints, to achieve the policy intent.
- Establishing long term governance structures;
- Monitoring and revising as required:
- Provide job descriptions and assistance with the sourcing of additional resources as requested by the Department.
There is no doubt, however, serious help is needed. The Access To Medicare Services tab still crashes after 2 weeks.
On the matter of yesterday's rather messy COAG meeting it seems NEHTA funding has been shunted off to a committee. It will be interesting to see if the Liberal states are similarly hesitant with the NEHTA funding as they are with the NDIS. Time will tell I guess.