Wednesday, February 05, 2014

It Looks Like Fairfax Has Totally Bungled Their Single Signon Initiaitve For The SMH and The AFR!

Hours on the phone, calls not answered and a real mess! Access to none of my accounts now working.

1/2 Hour + of 'All our operators are busy, please hold the line and we will attend to you shortly.'

Usually you get through in 1-2 mins - so real meltdown!

I wonder will it sort any time?

Late comment - after 45 mins!

Finally got through. Now told it is all being wound back...another lesson on going 'big-bang' change without careful testing!


1 comment:

Renai LeMay said...

I have also had this problem today :) Gave up after a while!