This press release appeared a few days ago.
Telstra Health launches CareKeeper app for residential aged care
29 March 2022
Telstra Health is excited to announce the launch of CareKeeper, a residential aged care app that enables care staff to view, capture and document care by the resident’s side in real-time via a mobile device.
With an icon-based design, CareKeeper helps staff to easily identify the tasks that need completing in required time frames while at the resident’s side. The app provides the ability to tick off the most urgent tasks as soon as they have been completed and enables the real-time capture of information in the form of charts and progress notes.
The app is integrated with Telstra Health’s Clinical Manager software to enable one source of truth, reduce duplicate data entry, and allow providers to maintain their unique chart types.
Launched at the Leaders Summit 2022 on 24-25 March in Sydney, Telstra Health’s Head of Aged & Disability, Michael Donnelly, said, “CareKeeper allows staff to document quickly at the point of care so they can spend less time at the nurses’ station and more time doing what they love; creating a positive environment for residents.”
“With half of Australia’s Personal Care Workers (PCW) aged 40 or under1, we’re conscious that innovative solutions are now the expectation. We therefore co-designed CareKeeper with clients to ensure a positive User Experience (UX) was front of mind. The app also includes offline capabilities, is hosted securely via Microsoft Azure’s cloud platform and contains security features such as unique log in credentials, access based on role type, and automatic log out after a set period of inactivity,” continued Michael.
“Telstra Health is proudly Australian owned, operated and focussed, which means we can prioritise and respond quickly to government changes and provider needs. CareKeeper has been in production with a small group of clients for the last 12 months, so we’re confident it will exceed providers’ expectations,” said Michael.
Key features of CareKeeper include:
- Quickly and easily view, action and record care delivered via a mobile device.
- Easily identify what care needs to be actioned through the use of iconography.
- Streamline care activity workflows with the most urgent tasks brought to the surface.
- Access a resident’s profile, summary care plan and progress notes at the point of care.
- Real-time capture of information in the form of charts and progress notes.
- Integrated with Telstra Health’s Clinical Manager software for one source of truth and reduce duplicate data entry.
- Offline capability to ensure the app can be used even in Wi-Fi blackspots.
- Cloud hosted via Microsoft’s Azure cloud platform.
1, 2020 Aged Care Workforce Census Report
Here is the link:
There is press coverage here
Telstra Health launches residential aged care app
CareKeeper enables staff to view, capture, and document care by a resident's side in real-time.
By Adam Ang
March 30, 2022 10:09 pm
Digital health company Telstra Health has unveiled its latest mobile app for residential aged care.
According to a press statement, the CareKeeper app enables staff to view, capture, and document care by a resident's side in real-time through a mobile device.
It is integrated with Telstra Health's Clinical Manager software so providers can have one source of truth, reduce data duplication, and maintain their unique chart types.
The app is hosted on the Microsoft Azure cloud and features security capabilities like role-based access, unique log-in credentials, and automatic log out.
WHY IT MATTERS
Based on the latest government census of the aged care workforce, half of Australia's personal care workers are aged 40 and younger. Their generation, said Michael Donnelly, head of Aged and Disability at Telstra Health, is expecting innovative solutions, and that is why the company has worked with them to ensure a positive user experience with its new mobile offering.
One of CareKeeper's key benefits, according to Telstra Health, is its icon-based design that enables staff to easily identify tasks that must be completed in required time frames while at the residents' side.
As documentation is done in real-time at the point of care, staff will be able to spend less time on their stations and more time with residents. CareKeeper's intuitive design also makes documentation easy and quick, the company claims.
More here:
https://www.mobihealthnews.com/news/anz/telstra-health-launches-residential-aged-care-app
and here
Posted in Technology
Telstra Health launches CareKeeper
Telstra Health has launched a new app this week that allows residential aged care staff to document at the point of care in real-time using a mobile device and icon-based interface.
The app, CareKeeper, is integrated with Telstra Health’s Clinical Manager software to enable one source of truth and allow providers to maintain unique chart types.
The icon-based design aims to reduce the burden of written documentation and language barriers for personal care workers.
Telstra Health’s head of aged and disability, Michael Donnelly, said CareKeeper allowed staff to document quickly at the point of care so they could spend more time creating a positive environment for residents.
“With half of Australia’s personal care workers aged 40 or under, we’re conscious that innovative solutions are now the expectation. We’ve therefore co-designed CareKeeper with clients to ensure a positive user experience was front of mind.
“The app also includes offline capabilities, is hosted securely via Microsoft Azure’s cloud platform, and contains security features such as unique log in credentials, access based on role type, and automatic log out after a set period of inactivity,” Mr Donnelly said in statement.
Other features include:
- easily view, action and record care delivered via a mobile device
- easily identify what care needs to be actioned through the use of iconography
- streamline care activity workflows with the most urgent tasks brought to the surface
- real-time capture of information in the form of charts and progress notes.
CareKeeper has been in production with a small group of clients for the last 12 months. Mr Donnelly said feedback from beta clients found more than half of staff saved from 15 minutes to two hours per shift using CareKeeper (57 per cent) and three-quarters of users took less than half an hour to learn how to use the application (78 per cent).
More here:
https://www.australianageingagenda.com.au/technology/telstra-health-launches-carekeeper-app/
What seems to be good here is that the app has been properly tested, is proven to be reasonably easy to use and can really save time, to increase the time available for hands on care.
Interestingly the way the app is presented it sounds as though there has been some meaningful collaboration between clinical care deliverers and the developers.
It seems to be all upside – but I do wonder how well it will work with a casualised workforce?
I really do look forward to larger scale implementations that confirm what the initial usage studies show!
David.
1 comment:
The problem with aged care is that it is totally understaffed, they are being run off their feet.
People are being neglected, are dying alone, all because the staff can't cope.
Do you really think that the staff have time to spend with apps, when the people they care for need human company?
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