Wednesday, April 12, 2017
I Wonder Why The myHR Is Not Mentioned When Talking About Government IT And Its Problems?
This appeared last week:
By Paris Cowan on Apr 6, 2017 2:00PM
Labor’s digital transformation spokesman Ed Husic says public confidence in the government’s ability to deliver modern digital services has gone down the gurgler, hit by high-profile tech prangs like with the Census, ATO and Centrelink.
He told the AIIA's digital government summit yesterday that these sagas weren’t just teething pains.
“A whole row of front teeth have been knocked out after the government stumbled and tripped over its botched digital transformation efforts," Husic claimed.
“And the response to this has been some cosmetic surgery."
Husic’s office has dug through the AGIMO archives to unearth a 2011 government-run survey of user satisfaction with the Commonwealth’s digital efforts.
It found users rated their satisfaction high as 86 percent. The AIIA ran a similar survey with Galaxy this year which found only 19 percent considered digital services to be meeting their expectations.
Husic welcomed Coalition policies like the establishment of the Digital Transformation Agency, and insisted Labor would be bipartisan "where we can - certainly when it helps to create certainty for industry”.
But he also warned the opposition that the party “won’t be dragooned as cheerleaders when we see things going off the rails”.
IT mud-slinging is a tricky game in Australian politics, with unblemished records rare. Husic acknowledged that Labor had experienced “its fair share of IT problems in office too”.
Assistant Minister for Digital Transformation Angus Taylor told the same event that much of Canberra’s burden comes from years of IT underinvestment during the Labor years, which he said the Coalition plans to address by boosting the Commonwealth’s annual IT expenditure to $9.5 million a year.
Taylor insisted that “despite some real challenges" - like the Census bungle, ATO outages and Centrelink robo-debt controversy - "we are starting to see some projects really deliver”.
He pointed to airport Smartgates, Medicare’s work automating registration for newborns, and the DTA’s GovPass digital identity program as examples of successful IT initiatives.
This really is a simple question. It is really clear that the PCEHR was a failure and right now, without compulsion, so is the myHR.
That being the case, why are we not reviewing the myHR for value and effectiveness and for meeting its objectives.
Mr Husic, it is time to start asking!!
Posted by Dr David G More MB PhD at Wednesday, April 12, 2017